Support » Plugin: Facebook for WooCommerce » Catalog ID is missing error

  • Resolved frd

    (@spult)


    Hi,

    I already connected to Facebook Pixel and I just disconnected for testing something and wanted to connect again, I can not connect, because Catalog ID is missing error. I removed Catalog and removed Plugin, removed DB %wc_facebook% settings and tried to connect, I get the same issue 10 times. I installed old 2 version of plugin the problem is still continues. I don’t know what is a problem. Also note that I reset Pixel with code snippet given WooCommerce official site.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://ekspres.az
    Site address (URL): https://ekspres.az
    WC Version: 6.4.1
    REST API Version: ✔ 6.4.1
    WC Blocks Version: ✔ 7.2.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.3.2
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 8 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: az
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.29
    PHP Post Max Size: 8 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.79.1
    OpenSSL/1.1.1g-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.22-MariaDB-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.4.1
    WC Database Prefix: wp_UngApa_
    Toplam veritabanı boyutu: 363.37MB
    Veritabanı veri boyutu: 227.16MB
    Veritabanı indis boyutu: 136.21MB
    wp_UngApa_woocommerce_sessions: Veriler: 0.09 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_woocommerce_api_keys: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_UngApa_woocommerce_attribute_taxonomies: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_woocommerce_downloadable_product_permissions: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
    wp_UngApa_woocommerce_order_items: Veriler: 0.09 MB + Dizin: 0.05 MB + Motor InnoDB
    wp_UngApa_woocommerce_order_itemmeta: Veriler: 1.52 MB + Dizin: 0.55 MB + Motor InnoDB
    wp_UngApa_woocommerce_tax_rates: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB
    wp_UngApa_woocommerce_tax_rate_locations: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_UngApa_woocommerce_shipping_zones: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_woocommerce_shipping_zone_locations: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_UngApa_woocommerce_shipping_zone_methods: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_woocommerce_payment_tokens: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_woocommerce_payment_tokenmeta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_UngApa_woocommerce_log: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_actionscheduler_actions: Veriler: 10.06 MB + Dizin: 14.09 MB + Motor InnoDB
    wp_UngApa_actionscheduler_claims: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_actionscheduler_groups: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_actionscheduler_logs: Veriler: 4.52 MB + Dizin: 4.03 MB + Motor InnoDB
    wp_UngApa_commentmeta: Veriler: 0.11 MB + Dizin: 0.16 MB + Motor InnoDB
    wp_UngApa_comments: Veriler: 0.34 MB + Dizin: 0.38 MB + Motor InnoDB
    wp_UngApa_couponwheel_wheels: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_couponwheel_wheel_run_log: Veriler: 0.05 MB + Dizin: 0.08 MB + Motor InnoDB
    wp_UngApa_links: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_options: Veriler: 51.25 MB + Dizin: 3.42 MB + Motor InnoDB
    wp_UngApa_postmeta: Veriler: 90.66 MB + Dizin: 34.11 MB + Motor InnoDB
    wp_UngApa_posts: Veriler: 12.52 MB + Dizin: 6.92 MB + Motor InnoDB
    wp_UngApa_termmeta: Veriler: 1.52 MB + Dizin: 0.73 MB + Motor InnoDB
    wp_UngApa_terms: Veriler: 0.13 MB + Dizin: 0.14 MB + Motor InnoDB
    wp_UngApa_term_relationships: Veriler: 3.52 MB + Dizin: 2.38 MB + Motor InnoDB
    wp_UngApa_term_taxonomy: Veriler: 0.14 MB + Dizin: 0.17 MB + Motor InnoDB
    wp_UngApa_usermeta: Veriler: 3.52 MB + Dizin: 4.03 MB + Motor InnoDB
    wp_UngApa_users: Veriler: 0.16 MB + Dizin: 0.14 MB + Motor InnoDB
    wp_UngApa_wcfm_affiliate_orders: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_affiliate_orders_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_daily_analysis: Veriler: 3.02 MB + Dizin: 2.16 MB + Motor InnoDB
    wp_UngApa_wcfm_delivery_orders: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wcfm_delivery_orders_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_detailed_analysis: Veriler: 8.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_enquiries: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_enquiries_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_enquiries_response: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_enquiries_response_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_fbc_chat_rows: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_fbc_chat_sessions: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wcfm_fbc_chat_visitors: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_fbc_offline_messages: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_following_followers: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_orders: Veriler: 0.08 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_orders_meta: Veriler: 0.19 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_product_multivendor: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_refund_request: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_refund_request_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_reverse_withdrawal: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_reverse_withdrawal_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_reviews: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_reviews_response: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_reviews_response_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_review_rating_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_shipping_zone_locations: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_shipping_zone_methods: Veriler: 0.16 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_store_taxonomies: Veriler: 1.52 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_vendor_ledger: Veriler: 0.06 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_withdraw_request: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_marketplace_withdraw_request_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_membership_subscription: Veriler: 0.06 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wcfm_messages: Veriler: 0.41 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_messages_modifier: Veriler: 0.08 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_messages_stat: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_support: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_support_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_support_response: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcfm_support_response_meta: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wcs_payment_retries: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wc_admin_notes: Veriler: 0.06 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wc_admin_note_actions: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wc_category_lookup: Veriler: 0.11 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wc_customer_lookup: Veriler: 0.06 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_UngApa_wc_download_log: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_UngApa_wc_order_coupon_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_UngApa_wc_order_product_lookup: Veriler: 0.08 MB + Dizin: 0.06 MB + Motor InnoDB
    wp_UngApa_wc_order_stats: Veriler: 0.06 MB + Dizin: 0.05 MB + Motor InnoDB
    wp_UngApa_wc_order_tax_lookup: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_UngApa_wc_product_attributes_lookup: Veriler: 2.42 MB + Dizin: 2.41 MB + Motor InnoDB
    wp_UngApa_wc_product_meta_lookup: Veriler: 1.52 MB + Dizin: 2.91 MB + Motor InnoDB
    wp_UngApa_wc_rate_limits: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wc_reserved_stock: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_wc_tax_rate_classes: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wc_webhooks: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_woocommerce_millikart: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_woodmart_wishlists: Veriler: 0.06 MB + Dizin: 0.00 MB + Motor InnoDB
    wp_UngApa_woodmart_wishlist_products: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_woo_wallet_transactions: Veriler: 0.16 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_woo_wallet_transaction_meta: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB
    wp_UngApa_wps_hit: Veriler: 0.02 MB + Dizin: 0.14 MB + Motor InnoDB
    wp_UngApa_wps_index: Veriler: 18.55 MB + Dizin: 34.58 MB + Motor InnoDB
    wp_UngApa_wps_key: Veriler: 1.52 MB + Dizin: 1.52 MB + Motor InnoDB
    wp_UngApa_wps_object_term: Veriler: 7.52 MB + Dizin: 20.09 MB + Motor InnoDB
    wp_UngApa_wps_object_type: Veriler: 0.02 MB + Dizin: 0.08 MB + Motor InnoDB
    wp_UngApa_wps_query: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wps_uri: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    wp_UngApa_wps_user_agent: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 12960
    cms_block: 39
    custom_css: 1
    elementor_library: 3
    gfw_event: 1
    gfw_report: 93
    itsec-dash-card: 5
    itsec-dashboard: 1
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    maxgallery: 1
    mc4wp-form: 1
    ml-slider: 1
    nav_menu_item: 209
    oembed_cache: 10
    page: 51
    portfolio: 9
    post: 1
    product: 4429
    product_variation: 6905
    shop_coupon: 168
    shop_order: 295
    shop_order_refund: 5
    shop_subscription: 87
    vc_settings_preset: 3
    wcfm_knowledgebase: 9
    wcfm_memberships: 5
    wcfm_notice: 16
    wcfm_vendor_groups: 5
    wdf_scan: 1
    wdf_scan_item: 5
    woo_product_badges: 1
    woodmart_sidebar: 2
    woodmart_size_guide: 9
    woodmart_slide: 38
    wp_global_styles: 1
    wpcf7_contact_form: 1
    wphb_minify_group: 4
    ywsbs_subscription: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (32) ###
    
    AzRuToLatin: Murad Mustafayev tərəfindən – 1.0
    Branda: WPMU DEV tərəfindən – 3.4.7
    Əlaqə Forması 7: Takayuki Miyoshi tərəfindən – 5.5.6
    Coupon Wheel For WooCommerce and Ekspres AVM: Jure Hajdinjak tərəfindən – 3.4.9
    Facebook for WooCommerce: Facebook tərəfindən – 2.6.13
    Hummingbird: WPMU DEV tərəfindən – 3.3.2
    WPBakery Page Builder: Michael M - WPBakery.com tərəfindən – 6.9.0
    Loco Translate: Tim Whitlock tərəfindən – 2.6.1
    OG — Better Share on Social Media: Marcin Pietrzak tərəfindən – 3.1.2
    Perfmatters: forgemedia tərəfindən – 1.9.0
    Remove Dashboard Access: TrustedLogin tərəfindən – 1.1.5
    Simple SEO Improvements: Marcin Pietrzak tərəfindən – 1.4.0
    States, Cities, and Places for WooCommerce: Kingsley Ochu tərəfindən – 1.3.2
    SVG Support: Benbodhi tərəfindən – 2.4.2
    UpdraftPlus - Backup/Restore: UpdraftPlus.Com
    DavidAnderson tərəfindən – 1.22.12
    
    Impresee CreativeSearch: Impresee Inc. tərəfindən – 5.2.3
    WCFM - WooCommerce Frontend Manager - Affiliate: WC Lovers tərəfindən – 1.2.8
    WCFM - WooCommerce Frontend Manager - Delivery: WC Lovers tərəfindən – 1.2.10
    WCFM - WooCommerce Frontend Manager - Groups & Staffs: WC Lovers tərəfindən – 3.4.8
    WooCommerce Frontend Manager - Product Hub: WC Lovers tərəfindən – 1.0.9
    WCFM - WooCommerce Frontend Manager - Ultimate: WC Lovers tərəfindən – 6.6.1
    WCFM - WooCommerce Frontend Manager: WC Lovers tərəfindən – 6.6.3
    WCFM - WooCommerce Multivendor Marketplace: WC Lovers tərəfindən – 3.5.4
    WCFM - WooCommerce Multivendor Membership: WC Lovers tərəfindən – 2.10.4
    WCFM Marketplace Vendor Payment - Bank Card: WC Lovers tərəfindən – 1.0.0
    WooCommerce KapitalBank Payment: Ekspres AVM tərəfindən – 1.1
    WooCommerce MilliKart Payment: Huseyn Mammadov tərəfindən – 1.0.0
    TeraWallet: WCBeginner tərəfindən – 1.3.24
    WooCommerce Subscriptions: Woocommerce tərəfindən – 4.1.0 (update to version 4.2.0 is available)
    WooCommerce: Automattic tərəfindən – 6.4.1
    Woodmart Core: tərəfindən – 1.0.33
    Smart Image Resize PRO: Nabil Lemsieh tərəfindən – 1.7.6.4
    
    ### Inactive Plugins (2) ###
    
    Cloudflare: Cloudflare
    Inc. tərəfindən – 4.9.1
    
    Social Login: OneAll Social Login <support@oneall.com> tərəfindən – 5.7
    
    ### Must Use Plugins (2) ###
    
    Perfmatters MU: forgemedia tərəfindən – 1.9.0
    StackCache: Stack CP tərəfindən –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: AZN (₼)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable-subscription (1469)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Mağaza giriş səhifəsi: #7 - /avm/
    Səbət səhifəsi: #8 - /sebet/
    Ödəniş Səhifəsi: #9 - /odeme/
    Hesabım səhifəsi: #10 - /hesabim/
    Məsafəli Satış Müqaviləsi: #1629 - /amsm/
    
    ### Theme ###
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: http://xtemos.com
    Child Theme: ✔
    Parent Theme Name: Woodmart
    Parent Theme Version: 6.4.2
    Parent Theme Author URL: http://themeforest.net/user/xtemos
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart-child/woocommerce/checkout/form-checkout.php
    woodmart-child/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart-child/woocommerce/emails/admin-cancelled-order.php
    woodmart-child/woocommerce/emails/admin-failed-order.php
    woodmart-child/woocommerce/emails/admin-new-order.php
    woodmart-child/woocommerce/emails/customer-completed-order.php
    woodmart-child/woocommerce/emails/customer-invoice.php
    woodmart-child/woocommerce/emails/customer-new-account.php 3.7.0 sürümü güncel değil. Çekirdek sürüm: 6.0.0
    woodmart-child/woocommerce/emails/customer-on-hold-order.php
    woodmart-child/woocommerce/emails/customer-processing-order.php
    woodmart-child/woocommerce/emails/customer-refunded-order.php
    woodmart-child/woocommerce/emails/customer-reset-password.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart-child/woocommerce/loop/rating.php 3.0.0 sürümü güncel değil. Çekirdek sürüm: 3.6.0
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php
    
    Outdated Templates: ❌
    					
    					
    						Nasıl güncelleştirileceğini öğrenin
    
    ### Abunəliklər ###
    
    WCS_DEBUG: ✔ Xeyr
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://ekspres.az
    Subscription Statuses: wc-active: 43
    wc-expired: 1
    wc-pending-cancel: 43
    
    WooCommerce Account Connected: ✔ Yes
    Active Product Key:  Yes
    Custom Retry Rules: ✔ No
    Custom Retry Rule Class: ✔ No
    Custom Raw Retry Rule: ✔ No
    Custom Retry Rule: ✔ No
    Retries Migration Status: ✔ Completed
    Report Cache Enabled: ✔ Bəli
    Cache Update Failures: ✔ 0 failure
    
    ### Store Setup ###
    
    Country / State: AZƏRBAYCAN — Bakı
    
    ### Payment Gateway Support ###
    
    Ekspres Cib: products
    refunds
    subscriptions
    multiple_subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    
    KapitalBank: products
    MilliKart: products
    
    ### Action Scheduler ###
    
    İptal edildi: 51
    Oldest: 2022-04-13 16:37:26 +0400
    Newest: 2022-05-10 13:28:57 +0400
    
    Tamamla: 30. 691
    Oldest: 2022-03-30 15:16:40 +0400
    Newest: 2022-05-10 17:14:41 +0400
    
    Başarısız: 6
    Oldest: 2022-05-01 11:33:06 +0400
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    • This topic was modified 3 months ago by frd.
Viewing 6 replies - 16 through 21 (of 21 total)
  • Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    Hi @spult,

    Thank you for the clarification.

    I understand you’re looking to use the extension to set up a pixel and catalog you can use to advertise your products on Facebook.

    To help us confirm the issue isn’t from Facebook’s limitation, can you try to create a catalog directly on Facebook?

    You’ll find the steps here: https://web.facebook.com/business/help/1275400645914358?id=725943027795860&_rdc=1&_rdr

    Let me know how that goes.

    Thread Starter frd

    (@spult)

    Hi,

    Thanks for quick answer.

    https://www.screencast.com/t/XGilKPHzl7I1

    I have already Catalog created before.

    Thank you.

    Plugin Support Mike a11n

    (@nixiack8)

    Hi @spult,

    Thank you for this. Since catalogs can be created, but the error when trying to connect is Catalog ID is missing, it might be related to this error which we have been tracking for some time – it looks like it is fixed, then it is not, then it is.

    One of the tricks that have seemed to work in the past, is when it is trying to be connected, and the buisiness_id field is actually populated – instead of removing it, try changing the alphanumeric field (numbers/letters) of identification to a random 13 letter set.

    What this does is make Facebook ‘see’ that there is a connection, but forces it to go “that is not right” and actually re-connects the system to the right user. It is hit or miss – we cannot guarantee that it works – but we have seen it work when other items such as deleting everything from DB/FB side and in options.php, etc. have failed.

    Essentially, Facebook has a cache system that desperately tries to ‘re-lock’ the user to its older user, and sometimes that gets stuck on their side. It ‘works’ in the sense that it does connect to what looks like the right user, but it prevents access due to cached settings on their side.

    Try that and let us know the results!

    Thread Starter frd

    (@spult)

    Hi dear!

    I want to explain for help to other guys.

    Above mentioned informations redirected me to github help page. I found there this link: https://business.facebook.com/latest/business_app_store/discover

    From the search need to find WooCommerce Integration which can help you to connect directly from Facebook side to WooCommerce.

    But before using this link need to attention!

    1. Need to be deactivate Facebook for WooCommerce Plugin.

    2. From https://www.your_website.com/wp-admin/options.php or Database (for professionals) need to be removed all _id sections inside. I removed it directly from database with this code as you mentioned on the 1st page of this ticket: Copy code from here

    So wp_options maybe different on different hostings.

    3. Go to https://business.facebook.com/latest/business_app_store/discover or https://business.facebook.com/latest/business_app_store/

    Note that links redirecting to the same place where you can arrange everything. Don’t worry, use one of these links.

    From the search need to find WooCommerce Integration which can help you to connect directly from Facebook side to WooCommerce. Please finish all these processes on opened (popup) window.

    4. Go to Plugins from WP-Admin Dashboard and Activate Facebook for WooCommerce Plugin.

    Then go to Configure (settings) plugin and Connect again.

    Finish processes again and all done!

    Catalog ID missing and maybe other issues also will be solve by this way!

    Thanks to Mike, Sol, Sunday Ukafia and to all Support Team!

    Hugs!

    • This reply was modified 2 months ago by frd.
    Thread Starter frd

    (@spult)

    Above Database code from 2. section I mention again: Raw Code is here.

    • This reply was modified 2 months ago by frd.
    Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    Hi @spult, I’m glad to hear you got this sorted. Thanks for sharing the steps you used.

Viewing 6 replies - 16 through 21 (of 21 total)
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