Title: cart problems
Last modified: February 25, 2021

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# cart problems

 *  Resolved [jans60](https://wordpress.org/support/users/jans60/)
 * (@jans60)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/cart-problems-5/)
 * I suddenly have a problem. I had done a test item in basket checkout everything
   went well,
    and suddenly when I put something in my shopping cart and go to view
   shopping cart, I get a message shopping cart is empty If I add something he sees
   the first article but when I go to the basket he says empty, It gets even crazier
   when I’m logged in it works and when I log out it doesn’t work. I really don’t
   understand anything anymore solutions from google but not helped I really do 
   not know anymore
 * i dont have cache plugins, i have try most problem fixes please help
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcart-problems-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/cart-problems-5/#post-14101170)
 * Hi there 👋
 * This kind of problem is usually caused by a conflict with your theme or with 
   another plugin.
      The best way to determine this is to:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * **Before you start**
    1. First, please make sure you have a good backup in place of your full site and
       database. Most hosting companies have this included in the subscription, but
       you could also consider using a service like Jetpack. If something goes wrong,
       it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called Health Check & Troubleshooting.
       This is a plugin developed by the WordPress community and it allows you to disable
       plugins without affecting your current site visitors.
 * I hope that helps 🙂
 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cart-problems-5/#post-14133765)
 * Hi [@jans60](https://wordpress.org/support/users/jans60/),
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem!
 * If you have further questions, please feel free to open a new topic.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘cart problems’ is closed to new replies.

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## Tags

 * [cart](https://wordpress.org/support/topic-tag/cart/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)

 * 2 replies
 * 3 participants
 * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/cart-problems-5/#post-14133765)
 * Status: resolved