I meant to say, this issue displays when viewing on desktop and mobile…
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This reply was modified 2 years, 9 months ago by
karll10.
Plugin Contributor
David G
(@gravid7)
Hi @karll10
Could you please send me a list of active modules at your end?
So we can check and help you.
Hi David,
The only active module is Product Input Fields.
Plugin Contributor
David G
(@gravid7)
Hi @karll10
If possible can you please share screenshots of your configuration settings? So, we can check and help you.
Hi David,
Where can I view the configuration settings?
Plugin Contributor
David G
(@gravid7)
Hi @karll10
Thanks for your message.
Please provide screenshot of the Product Input Fields module settings.
Hi David,
No problem, here you go -> https://imgur.com/a/41Z4q98
Plugin Contributor
David G
(@gravid7)
Hi @karll10
Can you please temporarily change the theme (Storefront) and check this? I checked the same settings and it works properly on our demo.
If still not working then try to update the plugin to the latest version.
Hi David,
Im sorry but we cannot do that as the site was launched yesterday. The plugin is on the latest version.
Can you please advise?
Thanks
Hi David,
Is there any update on this please as my client is wondering what is going on?
Plugin Contributor
David G
(@gravid7)
Hi @karll10
Can you please contact us from our website? So, we can take a deeper look and help you.
How am I meant to contact you on your website when I do not have a premium account? I really need to get this sorted as it is dragging on now.
Can you please advise?
Hi,
Its been 5 days now and no reply, can you please advise?
