Cart page content showing only in preview mode
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Hello,
On pandauino.com woocommerce was working fine. I realize today that the cart page content does not display. It only shows the anchor.
Recently I had worked on translation and added Locotranslate.
Since then the pages are duplicated.
Now I have
* a “cart” page with file name “cart”: this page never shows content
* a “cart” page with file name “cart-2”: this page shows content in preview mode but not without the ?preview parameterI really don’t know what to do about these duplicated pages and the cart page not working…
Does it sound familiar to someone?
The page I need help with: [log in to see the link]
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Hi there,
It sounds like this issue is directly related to the Loco Translate plugin.
So in this case, I would recommend you to contact Loco Translate support team so that they can help you with this issue. Here is the link to their support forum:
https://wordpress.org/support/plugin/loco-translate/You should be able to get further advice on how to properly set up Loco Translate and avoid conflicts in your site.
Thanks.
It sounds like this issue is directly related to the Loco Translate plugin.
@rainfallnixfig Why does it sound like this? Loco Translate is a PO file editor. I cannot guess how its functions could cause the problems described here.
I am a one person “support team” and I receive dozens of WooCommerce problems in my inbox every week that I cannot help with. I’d be grateful if WooCommerce would help diagnose root causes before referring problems to me.
Hello,
I deactivated Loco Translate and still have issues.
Now, I found that some woocommerce pages display the shortcode content only when the url is appended with some parameter. For example
https://pandauino.com/en/buy/? systematically works
https://pandauino.com/en/buy/ systematically failsYou can try to access these pages by yourself after login with credentials: “customer test” / “password”
I tried to use another browser and clear the cache since it looks like a cache issue to no available. Deactivated security plugins because they work on some suspicious urls, and deactivated loco translate. Nothing works. So I am still considering it might be a woocommerce problem
The pages that show this problem are
1 page in English with a product table [Product_Table id=’2422′ name=’All products’]
1 page in French with a product table [Product_Table id=’2432′ name=’Tous produits’]
The French checkout page with [woocommerce_checkout]I had installed woocommerce and the other plugins and everything was working, I got orders … now it seems that the all solution is gradually deteriorating…
If you can help me that would be nice. I am not much in favor of the “deactivate everything and checks if the works” solution…
Here is the system status
### WordPress Environment ###WordPress address (URL): https://pandauino.com
Site address (URL): https://pandauino.com
WC Version: 5.2.2
REST API Version: ✔ 5.2.2
WC Blocks Version: ✔ 4.7.2
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.1.5
Log Directory Writable: ✔
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1dSUHOSIN Installed: –
MySQL Version: 5.7.34-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 4.9.2
WC Database Prefix: wpla_
Total Database Size: 48.30MB
Database Data Size: 46.02MB
Database Index Size: 2.28MB
wpla_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
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wpla_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpla_yoast_indexable: Data: 0.18MB + Index: 0.06MB + Engine MyISAM
wpla_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpla_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpla_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpla_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM### Post Type Counts ###
anr-post: 1
attachment: 250
backup-database: 1
custom_css: 1
customize_changeset: 6
mewz_attribute_stock: 1
nav_menu_item: 24
o-discount: 1
oembed_cache: 2
page: 65
polylang_mo: 2
post: 67
product: 9
product_variation: 40
revision: 2
shop_coupon: 2
shop_order: 7
tablepress_table: 7
tribe_organizer: 1
um_directory: 1
um_form: 3
user_registration: 1
wc_product_table: 2
wpcf7_contact_form: 2
wpt_product_table: 5### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (63) ###
Polylang: by WP SYNTEX – 3.0.4
Blog Designer Pack: by InfornWeb – 2.2.7
404page – your smart custom 404 error page: by Peter Raschendorfer – 11.3.0
Admin Menu Editor: by Janis Elsts – 1.9.9
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
Async JavaScript: by Frank Goossens (futtta) – 2.20.12.09
ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.8.9.1
iThemes Security: by iThemes – 7.9.1
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Custom Sidebars: by WebFactory Ltd – 3.31
Custom User Profile Photo: by VincentListrani – 0.5.3
Duplicate Page: by mndpsingh287 – 4.4
Email Templates: by Damian Logghe – 1.3.2.1
Email Verification for WooCommerce: by WPFactory – 2.0.8
EmbedPress: by WPDeveloper – 2.7.7
Enable Media Replace: by ShortPixel – 3.5.0
WP ERP – PDF Invoice: by weDevs – 1.1.3
F4 Shipping Phone and E-Mail for WooCommerce: by FAKTOR VIER – 1.0.11
Flexible Shipping: by WP Desk – 4.4.1
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.19.69
Jetpack by WordPress.com: by Automattic – 9.7
Jquery Validation For Contact Form 7 (Lite): by Dnesscarkey – 5.1
List category posts: by Fernando Briano – 0.84.2
Loco Translate: by Tim Whitlock – 2.5.2
Loginizer: by Softaculous – 1.6.6
LoginPress – Customizing the WordPress Login: by WPBrigade – 1.5.2
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.12
Maintenance: by WebFactory Ltd – 4.02
Members: by MemberPress – 3.1.5
Phone Orders for WooCommerce: by AlgolPlus – 3.6.2
Plugins Condition: by Katsushi Kawamori – 1.07
Plugins Garbage Collector (Database Cleanup): by Vladimir Garagulya – 0.12
Private content: by Aldo Latino – 6.4.1
Public Post Preview: by Dominik Schilling – 2.9.3
Redirection: by John Godley – 5.1.1
Rank Math SEO: by Rank Math – 1.0.63
Shortcodes Ultimate: by Vladimir Anokhin – 5.9.8
Side Cart WooCommerce: by XootiX – 2.1
Simple Wp Sitemap: by Webbjocke – 1.2.1
Page Builder by SiteOrigin: by SiteOrigin – 2.12.0
SiteOrigin Widgets Bundle: by SiteOrigin – 1.18.2
TablePress Extension: Turn off Output Caching: by Tobias Bäthge – 1.0
TablePress: by Tobias Bäthge – 1.13
User Menus: by Code Atlantic – 1.2.5
User Switching: by John Blackbourn & contributors – 1.5.6
Quantity Plus Minus Button for WooCommerce: by CodeAstrology – 1.0.5
Woo Discount Rules: by Flycart – 2.3.7
WooCommerce for Logged-in Users: by Rahmon – 1.2.2
Hyyan WooCommerce Polylang Integration: by Hyyan Abo Fakher – 1.5.0
WOO Product Table: by CodeAstrology – 2.8.6
Stripe For WooCommerce: by Payment Plugins
support@paymentplugins.com – 3.3.1WooCommerce Shipping & Tax: by WooCommerce – 1.25.12
WooCommerce: by Automattic – 5.2.2
Wordfence Security: by Wordfence – 7.5.3
WP Database Backup: by Prashant Walke – 5.7.1
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.9WP Rollback: by Impress.org – 1.7.1
WP Super Cache: by Automattic – 1.7.3
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.3
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.5Embed Plus for YouTube – Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.4.2
### Inactive Plugins (13) ###
Akismet Anti-Spam: by Automattic – 4.1.9
Better WordPress Minify: by Khang Minh – 1.3.3
Full Page Blog Designer: by Codeies – 1.0.2
Hello Dolly: by Matt Mullenweg – 1.7.2
PayPal PLUS for WooCommerce: by Inpsyde GmbH – 2.2.1
Preloader: by Alobaidi – 1.0.9
reBusted!: by Simon Prosser – 1.1
Remoji – Post/Comment Reaction and Enhancement: by PHP Fan – 1.9
The Events Calendar: by The Events Calendar – 5.6.0
WooCommerce PayPal Gateway: by easypayment – 4.0.4
Wordfence Login Security: by Wordfence – 1.0.6
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.1.2
Yoast SEO: by Team Yoast – 16.2### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Must Use Plugins (1) ###
Simple Plugin Selector: by lorro – 1.1.0
### Settings ###
API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #3901 – /en/shop/
Cart: #2223 – /en/cart/
Checkout: #2224 – /en/checkout/
My account: #2225 – /en/my-account/
Terms and conditions: ❌ Page not set### Theme ###
Name: pytheas-pandauino
Version: 1.4
Author URL: http://www.wpexplorer.com
Child Theme: ✔
Parent Theme Name: Pytheas
Parent Theme Version: 2.0
Parent Theme Author URL: http://www.wpexplorer.com
WooCommerce Support: ❌ Not declared### Templates ###
Overrides: pytheas-pandauino/woocommerce/emails/email-header.php
### Action Scheduler ###
Complete: 1,448
Oldest: 2021-04-10 12:40:34 +0000
Newest: 2021-05-11 12:27:36 +0000Pending: 5
Oldest: 2021-05-11 12:42:36 +0000
Newest: 2021-05-18 07:20:24 +0000### WooCommerce Polylang Integration ###
Language Locale: en_US
Polylang Language Locale: en
Polylang Available Languages: en Warning – missing WooCommerce translation file NOT found at /home/pandauin/public_html/wp-content/languages/plugins/woocommerce-en.mo fr Warning – missing WooCommerce translation file NOT found at /home/pandauin/public_html/wp-content/languages/plugins/woocommerce-fr.mo### Status report information ###
Generated at: 2021-05-11 12:28:08 +00:00
`Hi there,
Thanks for sending the System Status.
Make sure you tell WooCommerce what pages to use for Cart, Checkout under WooCommerce > Settings > Advanced.

You could also run a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront.
This will help with trying to and locate what plugin you have installed which could possibly be causing this behavior. You could also use a free plugin called Health Check and Troubleshooting (https://wordpress.org/plugins/health-check/) to carry out such testing.
When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.
Once you have disabled all other plugins and switched theme, if the behavior is resolved, you can then enable your theme first and each plugin one by one and testing after each one is enabled.
To know more about conflict testing see this guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Thanks.
Thanks Mirko,
I tried different things and failed. Then I received a message that woocoommerce database had to be updated… so I have the sentiment there are quite a lot of modifications at the moment. Then I recreated the cart page: now the cart page in English language is working! But the French version not.
I was surprised to look at the network flux in my browser. The cart page (english language) is apparently sent entirely coded. Something like “data:application/x-font-woff;charset=utf-8;base64, CIPHERED CONTENT….”
When looking a the French page is flux: it is not ciphered. All the elements show one by one… I tried to reload and change browser to have a fresh cache…
But the French page displays when adding some parameters like https://pandauino.com/fr/panier/? instead of https://pandauino.com/fr/panier
This behavior was solved by creating a new cart page (/en/cart) but it does not solve the problem when recreating the French language page (/fr/panier).
Maybe this is due to some modifications in woocommerce not supported yet by Polylang/loco translate?
Hi there,
Since WooCommerce is properly working with the default cart page it shouldn’t be an issue with WooCommerce. Kindly note that WooCommerce core doesn’t have an option to handle by default multilingual sites, you’ll then need to reach out to the developers of these multilingual plugins and check if they can provide any helpful information on how to resolve the issue.
Cheers.
Maybe this is due to some modifications in woocommerce not supported yet by Polylang/loco translate?
Please note that Loco Translate does not make WordPress sites “multilingual”. Nor does it control your site language setting, or how content pages are displayed. It is a PO file editor. It can very easily be eliminated from any problem by moving all .po/.mo files to standard WordPress file locations, checking they’re named correctly and then disabling the plugin. If problems persist then it is not a factor.
This behavior was solved by creating a new cart page (/en/cart) but it does not solve the problem when recreating the French language page (/fr/panier).
I know nothing about WooCommerce, but I would expect translating URL slugs to cause routing problems. If something is translating “cart -> panier” then find out what it is and whether it should be doing it. Hint: It’s not my plugin.
Hello, Thanks for your support.
I am totally lost. Every time I fix a problem, another one appears, that is another page is broken. Apparently my all woocommerce solution +translation and other plugins is incoherent. The main idea is that there are duplicated pages that when I remove them makes the main page not working. And when I build fresh new pages, other older pages stop working (rebuilding a single “cart” and a single “panier” from scratch and now checkout does not work etc…)
All this happenened suddenly so is supppose this is because of a woocommerce update and I really don’t know what to do. I try to “make it work” by trials and errors while touching the least possible otherwise it all tumbles down. I have seen something that was reported before: the cart page when named “cart” redirects to “my account”. When I name it cart-2 it works. So obviously there is something remaining of “cart” that creates a problem… I would have to rebuild all from scratch but this is not something planed at the moment. I am quite surprised about the debugging methods offered like “try to deactivate all plugins” etc… definitely disapointed since I found WordPress a fantastic and robust solution until now.
I am quite surprised about the debugging methods offered
Deactivating plugins is how you eliminate root causes. Otherwise you’re just guessing as to what plugin is causing a particular behaviour. I’d say this is a worthwhile line of enquiry in your case.
disapointed since I found WordPress a fantastic and robust solution until now
You’re not using a single product. You’ve installed multiple plugins by different developers in the hope that each one continues to works perfectly with each of the other ones.
If your site worked perfectly with a particular set of plugins then roll back to the versions that worked. Make sure you have a staging or development site where you can test updates before applying them to your live site. Update individual plugins manually and test your site works. If a problem appears then you know which version of which plugin introduced the problem. If the developer of the problem plugin can’t help you then don’t update it.
Well any time someone reports a problem the answer is “it is because of a plugin”. Well, I have no idea why it stopped working. I much more think that the solution is broken after an update since I clearly see that recreating pages changes the behaviour but then other pages are in error. Woocommerce recreates pages on its own and I end up with multiple pages with the same name but some internal references are all mixed up. So basically the problem here is that there isn’t a practical debugging method. PHP debugg shows nothing, browser debugging the same and the deactivating all plugins and reactivating all has been reported ofentime not to change anything (I have already done it on other problems). The solution to most of my previous problem was always “euh, change this bit of code here by replacing the filter etc…” Anyway, thanks for answering. WordPress gives a lot for free.
Hey again!
As mentioned above, there seems to be something causing issues with how your site is setup.
It looks like you were using LocoTranslate, which can change strings on your site for the language your site is using, but won’t make it use multiple languages.
It also looks like you were using something to make the site use multiple languages, my guess is this one from the status report: Hyyan WooCommerce Polylang Integration: by Hyyan Abo Fakher – 1.5.0
If I had to guess, there seems to be some conflicts there, with how your site is setup using all the plugins on the site.
It’s likely not related to Loco at all, there’s just a conflict between your specific setup, and this can be narrowed down with conflict testing as mentioned above.
Hopefully that helps! Have a great one!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
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