Cart Orders Are Not Completed

Thanks for your reply. Both “Send Emails to Buyer After Purchase” and “Send Emails to Seller After Purchase” are checked to enable. I have also set up the email templates using valid email addresses in the Email Tab.

I don’t know if it is relevant, but the custom code that appears on my view in Paypal on the IPN History Page for two orders are as follows:
wp_cart_id%3D6022%26ip%3D173.0.208.130
wp_cart_id%3D6024%26ip%3D38.96.10.6

I think so. The email for the buyer is as follows:

Dear {first_name} {last_name}
Thank you for your purchase! You ordered the following item(s):
{product_details}
If you have any questions, please do not hesitate to contact us at info@b2bsalesconnections.com
We look forward to helping you achieve your sales potential!

The email for the seller is as follows:

Dear Seller
This mail is to notify you of a product sale.
{purchase_date}
{product_details}
{purchase_amt}
{coupon_code}
{transaction_id}
{order_id}
The sale was made to {first_name} {last_name} ({payer_email})
Thanks

I have edited the email message as you instructed and have removed the email address.

The From Email Address is:
B2B Sales Connections <info@b2bsalesconnections.com>

This is a valid address however is different address than the email address used for the admin of my WordPress site.

I would like to use the info@b2bsalesconnections.com in the from field for the emails sent to the buyer, and my email address in the email address for the emails sent to the seller. This is the way I have set it up in the options.

Does this make a difference in trying to fix the fact when I click on “Cart Orders” it says no orders found as all completed orders are automatically being sent to the Trash in error? Also, when you view those orders in the Trash, the buyers name and email fields are completely empty, and the Paypal status still shows as “In Process” even though I have confirmed I received the payment.

Thanks very much for your help. I am really looking forward to having this issue solved.

I understand what you are saying, however ALL orders are being sent to the trash automatically; even the ones I can tell are completed as I have received payment and Paypal has collected the name and email addresses. I can cross reference by the date and time, and there are multiple orders where I have received payment and there are names and email addresses showing in the PayPal sale on PayPal.

I can also see from the IPN History page that PayPal sent out the payment notifications correctly and from the Message ID link that the code says “payment_status=Completed”, however the plugin doesn’t seem to receive the message and that is why I think it doesn’t send out the automated emails for the digital downloads.

The real issue seems like the plug in is not receiving the automated PayPal notifications properly.

Please advise. Thanks.