Support » Plugin: WooCommerce » Cart Notification Issues

  • Resolved dreadpiratebonney

    (@dreadpiratebonney)


    I have just set up WooCommerce on this site and am experiencing several cart-related issues.

    1) When the cart button is enabled in the header AND there is an item in the cart, the text and image runs off the screen. When viewed on a smaller laptop screen, everything to the right of the “View Cart” button runs off the side of the screen. https://imgur.com/a/hlFe6

    2) When there is nothing in the cart, I get two persistent notifications in the header at the same time. One says “Product was added to your cart” and the other says “No products in the cart.” https://imgur.com/a/Df7gm

    3) The checkout page shows random, inconsistent notifications in the header and below the PayPal button even though there is an item in the cart: https://imgur.com/a/Mkh3z

    I am using WooCommerce with the Impreza theme and the LearnPress WooCommerce Payment Add-On. I am running the most current version of everything on my site. Can you advise on how to proceed?

    System status:

    
    ### WordPress Environment ###
    
    Home URL: http://www.musicstudiostartup.com
    Site URL: http://www.musicstudiostartup.com
    WC Version: 3.3.3
    Log Directory Writable: ✔
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.27
    PHP Post Max Size: 128 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 3000
    cURL Version: 7.53.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.36
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.3.3
    WC Database Prefix: wp_ynum_
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    Total Database Size: 11.52MB
    Database Data Size: 10.51MB
    Database Index Size: 1.01MB
    wp_ynum_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_ynum_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_ynum_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_ynum_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_ynum_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wp_ynum_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    wp_ynum_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_ynum_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wp_ynum_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_ynum_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wp_ynum_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_ynum_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_ynum_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_ynum_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_ynum_ahm_download_stats: Data: 0.00MB + Index: 0.00MB
    wp_ynum_ahm_emails: Data: 0.00MB + Index: 0.00MB
    wp_ynum_bp_activity: Data: 0.00MB + Index: 0.01MB
    wp_ynum_bp_activity_meta: Data: 0.00MB + Index: 0.00MB
    wp_ynum_bp_notifications: Data: 0.00MB + Index: 0.00MB
    wp_ynum_bp_notifications_meta: Data: 0.00MB + Index: 0.00MB
    wp_ynum_bp_xprofile_data: Data: 0.00MB + Index: 0.00MB
    wp_ynum_bp_xprofile_fields: Data: 0.00MB + Index: 0.01MB
    wp_ynum_bp_xprofile_groups: Data: 0.00MB + Index: 0.00MB
    wp_ynum_bp_xprofile_meta: Data: 0.00MB + Index: 0.00MB
    wp_ynum_commentmeta: Data: 0.00MB + Index: 0.01MB
    wp_ynum_comments: Data: 0.05MB + Index: 0.02MB
    wp_ynum_convertkit_user_history: Data: 0.00MB + Index: 0.00MB
    wp_ynum_cp_calculated_fields_form_discount_codes: Data: 0.00MB + Index: 0.00MB
    wp_ynum_cp_calculated_fields_form_posts: Data: 0.00MB + Index: 0.00MB
    wp_ynum_cp_calculated_fields_form_settings: Data: 0.10MB + Index: 0.00MB
    wp_ynum_download_log: Data: 0.01MB + Index: 0.00MB
    wp_ynum_ebd_item: Data: 0.00MB + Index: 0.00MB
    wp_ynum_ebd_link: Data: 0.00MB + Index: 0.00MB
    wp_ynum_ebd_posted_data: Data: 0.01MB + Index: 0.00MB
    wp_ynum_em_modals: Data: 0.00MB + Index: 0.00MB
    wp_ynum_em_modal_metas: Data: 0.00MB + Index: 0.00MB
    wp_ynum_em_themes: Data: 0.00MB + Index: 0.00MB
    wp_ynum_em_theme_metas: Data: 0.00MB + Index: 0.00MB
    wp_ynum_frm_fields: Data: 0.00MB + Index: 0.01MB
    wp_ynum_frm_forms: Data: 0.00MB + Index: 0.00MB
    wp_ynum_frm_items: Data: 0.00MB + Index: 0.00MB
    wp_ynum_frm_item_metas: Data: 0.00MB + Index: 0.00MB
    wp_ynum_layerslider: Data: 0.04MB + Index: 0.00MB
    wp_ynum_learnpress_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wp_ynum_learnpress_order_items: Data: 0.00MB + Index: 0.00MB
    wp_ynum_learnpress_question_answers: Data: 0.00MB + Index: 0.00MB
    wp_ynum_learnpress_quiz_questions: Data: 0.00MB + Index: 0.00MB
    wp_ynum_learnpress_review_logs: Data: 0.00MB + Index: 0.00MB
    wp_ynum_learnpress_sections: Data: 0.00MB + Index: 0.00MB
    wp_ynum_learnpress_section_items: Data: 0.00MB + Index: 0.00MB
    wp_ynum_learnpress_sessions: Data: 0.00MB + Index: 0.00MB
    wp_ynum_learnpress_user_itemmeta: Data: 0.00MB + Index: 0.00MB
    wp_ynum_learnpress_user_items: Data: 0.00MB + Index: 0.00MB
    wp_ynum_links: Data: 0.00MB + Index: 0.00MB
    wp_ynum_mts_locker_stats: Data: 0.00MB + Index: 0.00MB
    wp_ynum_opanda_leads: Data: 0.01MB + Index: 0.00MB
    wp_ynum_opanda_leads_fields: Data: 0.00MB + Index: 0.00MB
    wp_ynum_opanda_stats_v2: Data: 0.01MB + Index: 0.01MB
    wp_ynum_options: Data: 1.93MB + Index: 0.08MB
    wp_ynum_postmeta: Data: 0.80MB + Index: 0.21MB
    wp_ynum_posts: Data: 7.09MB + Index: 0.18MB
    wp_ynum_revslider_css: Data: 0.09MB + Index: 0.00MB
    wp_ynum_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
    wp_ynum_revslider_navigations: Data: 0.00MB + Index: 0.00MB
    wp_ynum_revslider_sliders: Data: 0.00MB + Index: 0.00MB
    wp_ynum_revslider_slides: Data: 0.00MB + Index: 0.00MB
    wp_ynum_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
    wp_ynum_signups: Data: 0.00MB + Index: 0.00MB
    wp_ynum_termmeta: Data: 0.00MB + Index: 0.00MB
    wp_ynum_terms: Data: 0.01MB + Index: 0.01MB
    wp_ynum_term_relationships: Data: 0.01MB + Index: 0.02MB
    wp_ynum_term_taxonomy: Data: 0.01MB + Index: 0.01MB
    wp_ynum_usermeta: Data: 0.01MB + Index: 0.01MB
    wp_ynum_users: Data: 0.00MB + Index: 0.01MB
    wp_ynum_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_ynum_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_ynum_yoast_seo_links: Data: 0.01MB + Index: 0.00MB
    wp_ynum_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    amn_mi-lite: 1
    attachment: 187
    bp-email: 16
    carousels: 16
    customize_changeset: 1
    dlm_download: 1
    dlm_download_version: 1
    frm_form_actions: 1
    frm_styles: 1
    lp_course: 1
    lp_lesson: 30
    lp_order: 4
    lp_question: 1
    lp_quiz: 1
    mc4wp-form: 2
    nav_menu_item: 13
    oembed_cache: 2
    opanda-item: 1
    page: 41
    popup: 2
    popup_theme: 6
    portfolio_page: 24
    post: 74
    revision: 1353
    shop_order: 2
    slides: 2
    testimonials: 6
    us_footer: 2
    us_header: 1
    us_widget_area: 4
    wpcf7_contact_form: 4
    wpgform: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    Query Monitor: by John Blackbourn – 2.17.0
    Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.21
    Autoptimize: by Frank Goossens (futtta) – 2.3.2
    BackUpWordPress: by Human Made Limited – 3.6.4
    Calculated Fields Form: by CodePeople – 1.0.208
    Contact Form 7: by Takayuki Miyoshi – 5.0
    ConvertKit: by ConvertKit – 1.5.2
    Duplicate Post: by Enrico Battocchi – 3.2.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.0.0
    Insert Headers and Footers: by WPBeginner – 1.4.2
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5
    LearnPress - Fill In Blank Question: by ThimPress – 2.1.1
    LearnPress - WooCommerce Payment Methods Integration: by ThimPress – 2.4.8.7 – Not tested with the active version of WooCommerce
    LearnPress: by ThimPress – 2.2
    Opt-In Panda | BizPanda: by OnePress – 2.0.7
    PixelYourSite: by PixelYourSite – 5.1.0 – Not tested with the active version of WooCommerce
    Server IP & Memory Usage Display: by Apasionados
    Apasionados del Marketing – 2.1.0
    
    ShortPixel Image Optimizer: by ShortPixel – 4.9.1
    Header Builder: by UpSolution – 2.0.6
    WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.2
    WooCommerce: by Automattic – 3.3.3
    Yoast SEO: by Team Yoast – 6.3.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #17003 - /shop/
    Cart: #16673 - /cart/
    Checkout: #16672 - /checkout/
    My account: ❌ Page does not contain the shortcode.
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Impreza Child
    Version: 0.1
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Impreza
    Parent Theme Version: 4.10.3
    Parent Theme Author URL: http://us-themes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support John Coy

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @dreadpiratebonney

    Thanks for the details! Issues like this are caused by a theme or plugin conflict as each of the listed issues are not a result of WooCommerce. As a first step, you can confirm this by switching to a default theme like Twenty Seventeen or Storefront. My suggestion would be to contact the theme developers for assistance.

    Best,

    Thanks for the reply, John. I did figure out what was causing the issue – a CSS optimization setting in the Impreza theme. I just turned it off and all was well.

Viewing 2 replies - 1 through 2 (of 2 total)
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