• Resolved cal3

    (@cal3)


    Hello,

    I am experiencing an issue when using the Revolut payment gateway with the WooCommerce Blocks cart. If the “Revolut Pay” option is not enabled on the cart page, the cart fails to load.

    Is there a way to disable this feature specifically for the cart page, while still allowing users to access it elsewhere?

    Thank you for your assistance!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    Hello Cal3

    Thank you for bringing this to our attention.
    We will look into the issue. When I have more information or a potential solution, I will get back to you.

    Kind regards,

    I’m having a similar issue.

    If the “Enable/Disable – Enable Revolut Gateway – Credit/Debit Cards” checkbox is checked,

    Then the WooCommerce cart will always fail to load:

    Disabling the Revolut plugin or unchecking that box causes the cart to work once again.

    In my case, it’s a very plain WordPress/WooCommerce site with few plugins. We are using the “Twenty Twenty-Four” theme (and tried other default themes -> same result).

    There are no relevant wp-content/debug.log errors emitted when debugging is enabled.

    • This reply was modified 1 year, 3 months ago by zendev.
    Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    Hello Zendev,

    Thank you for bringing this to our attention.

    Our developers have identified the issue and are currently working on a fix. We anticipate that the fix will be released this week. I’ll make sure to update you as soon as the release is available.

    Hello @jordiesimrev I am wondering if there is any further update on another release or perhaps instructions to disable whatever is causing the Cart page to fail to load

    Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    Hello @zendev,
    Hello @cal3,

    We released a new plugin version today, could you please install version 4.18.6 and inform us if your issue has been resolved?

    Many thanks,
    Jordie

    Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    Hello @zendev, @cal3
    Could you please confirm if your issue has been resolved?
    If so, I’ll go ahead and mark this thread as resolved.
    Thanks!

    This update resolved the cart problem, but we ended up rolling back to version 4.18.4 because of a regression with the checkout page (payment options stopped loading).

    You mentioned reaching out to revolut support about that but since 4.18.4 is working OK the urgency is much lower.

    Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    Hello @zendev,

    I’m sorry to hear you experienced a new issue with the plugin.
    Could you share a bit more insights on this issue, potentially share a screenshot.
    Are you using any caching/speed optimizer plugin?

    Many thanks.

    Kind Regards
    Jordie

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Cart Not Working without Revolut Pay’ is closed to new replies.