Title: Cart issuses Last modified: December 12, 2018 --- # Cart issuses * Resolved [aleckb98](https://wordpress.org/support/users/aleckb98/) * (@aleckb98) * [7 years, 6 months ago](https://wordpress.org/support/topic/cart-issuses/) * Hello I am having issues with my cart, when I add and item then click on view cart it says my cart is empty, but then go to a different page and it’s still there. here is my system report. I have googled it and tried what they all said and it still isn’t working. * Thanks, Aleck * ``` ### WordPress Environment ### Home URL: https://aleckjbeck.com/cis1410//wpf Site URL: https://aleckjbeck.com/cis1410//wpf WC Version: 3.5.2 Log Directory Writable: ✔ WP Version: 5.0 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.0.32 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 10 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.61.1 OpenSSL/1.0.2p SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.37-MariaDB Max Upload Size: 10 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.5.2 WC Database Prefix: wpv0jt_ MaxMind GeoIP Database: ✔ Total Database Size: 3.18MB Database Data Size: 3.00MB Database Index Size: 0.18MB wpv0jt_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB wpv0jt_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wpv0jt_woocommerce_log: Data: 0.00MB + Index: 0.00MB wpv0jt_bp_activity: Data: 0.00MB + Index: 0.00MB wpv0jt_bp_activity_meta: Data: 0.00MB + Index: 0.00MB wpv0jt_bp_notifications: Data: 0.00MB + Index: 0.00MB wpv0jt_bp_notifications_meta: Data: 0.00MB + Index: 0.00MB wpv0jt_bp_xprofile_data: Data: 0.00MB + Index: 0.00MB wpv0jt_bp_xprofile_fields: Data: 0.00MB + Index: 0.01MB wpv0jt_bp_xprofile_groups: Data: 0.00MB + Index: 0.00MB wpv0jt_bp_xprofile_meta: Data: 0.00MB + Index: 0.00MB wpv0jt_commentmeta: Data: 0.00MB + Index: 0.00MB wpv0jt_comments: Data: 0.00MB + Index: 0.01MB wpv0jt_edd_customermeta: Data: 0.00MB + Index: 0.00MB wpv0jt_edd_customers: Data: 0.00MB + Index: 0.00MB wpv0jt_failed_jobs: Data: 0.00MB + Index: 0.00MB wpv0jt_links: Data: 0.00MB + Index: 0.00MB wpv0jt_loginizer_logs: Data: 0.00MB + Index: 0.00MB wpv0jt_mailchimp_carts: Data: 0.00MB + Index: 0.00MB wpv0jt_options: Data: 2.81MB + Index: 0.07MB wpv0jt_postmeta: Data: 0.03MB + Index: 0.02MB wpv0jt_posts: Data: 0.05MB + Index: 0.02MB wpv0jt_queue: Data: 0.00MB + Index: 0.00MB wpv0jt_signups: Data: 0.00MB + Index: 0.00MB wpv0jt_termmeta: Data: 0.00MB + Index: 0.01MB wpv0jt_terms: Data: 0.00MB + Index: 0.01MB wpv0jt_term_relationships: Data: 0.00MB + Index: 0.00MB wpv0jt_term_taxonomy: Data: 0.00MB + Index: 0.00MB wpv0jt_usermeta: Data: 0.01MB + Index: 0.01MB wpv0jt_users: Data: 0.00MB + Index: 0.01MB wpv0jt_wc_download_log: Data: 0.00MB + Index: 0.00MB wpv0jt_wc_webhooks: Data: 0.00MB + Index: 0.00MB wpv0jt_wfBadLeechers: Data: 0.00MB + Index: 0.00MB wpv0jt_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB wpv0jt_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB wpv0jt_wfBlocks: Data: 0.00MB + Index: 0.00MB wpv0jt_wfBlocks7: Data: 0.00MB + Index: 0.00MB wpv0jt_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB wpv0jt_wfConfig: Data: 0.03MB + Index: 0.01MB wpv0jt_wfCrawlers: Data: 0.00MB + Index: 0.00MB wpv0jt_wfFileChanges: Data: 0.00MB + Index: 0.00MB wpv0jt_wfFileMods: Data: 0.00MB + Index: 0.00MB wpv0jt_wfHits: Data: 0.02MB + Index: 0.00MB wpv0jt_wfHoover: Data: 0.00MB + Index: 0.00MB wpv0jt_wfIssues: Data: 0.00MB + Index: 0.00MB wpv0jt_wfKnownFileList: Data: 0.00MB + Index: 0.00MB wpv0jt_wfLeechers: Data: 0.00MB + Index: 0.00MB wpv0jt_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB wpv0jt_wfLockedOut: Data: 0.00MB + Index: 0.00MB wpv0jt_wfLocs: Data: 0.00MB + Index: 0.00MB wpv0jt_wfLogins: Data: 0.00MB + Index: 0.00MB wpv0jt_wfNet404s: Data: 0.00MB + Index: 0.00MB wpv0jt_wfNotifications: Data: 0.00MB + Index: 0.00MB wpv0jt_wfPendingIssues: Data: 0.00MB + Index: 0.00MB wpv0jt_wfReverseCache: Data: 0.00MB + Index: 0.00MB wpv0jt_wfScanners: Data: 0.00MB + Index: 0.00MB wpv0jt_wfSNIPCache: Data: 0.00MB + Index: 0.00MB wpv0jt_wfStatus: Data: 0.00MB + Index: 0.00MB wpv0jt_wfThrottleLog: Data: 0.00MB + Index: 0.00MB wpv0jt_wfTrafficRates: Data: 0.00MB + Index: 0.00MB wpv0jt_wfVulnScanners: Data: 0.00MB + Index: 0.00MB wpv0jt_woo_wallet_transactions: Data: 0.00MB + Index: 0.00MB wpv0jt_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB ### Post Type Counts ### attachment: 12 bp-email: 15 customize_changeset: 16 download: 1 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 nav_menu_item: 3 page: 21 post: 4 product: 5 revision: 15 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (7) ### Akismet Anti-Spam: by Automattic – 4.1 Disable REST API: by Dave McHale – 1.4.3 Jetpack by WordPress.com: by Automattic – 6.8.1 WooCommerce Cart: by XootiX – 1.0.2 – Not tested with the active version of WooCommerce User Submitted Posts: by Jeff Starr – 20181117 WooCommerce Blocks: by Automattic – 1.2.0 WooCommerce: by Automattic – 3.5.2 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #26 - /?page_id=26 Cart: #104 - /?page_id=104 Checkout: #28 - /?page_id=28 My account: #29 - /?page_id=29 Terms and conditions: ❌ Page not set ### Theme ### Name: Shopper Version: 1.3.6 Author URL: https://shopperwp.io Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: shopper/woocommerce/archive-product.php shopper/woocommerce/global/quantity-input.php shopper/woocommerce/single-product.php ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcart-issuses%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [7 years, 6 months ago](https://wordpress.org/support/topic/cart-issuses/#post-10978656) * Hi [@aleckb98](https://wordpress.org/support/users/aleckb98/) * This kind of problem is usually caused by either a conflict with your theme or with another plugin. * The best way to determine this is to:   - - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here. * Thread Starter [aleckb98](https://wordpress.org/support/users/aleckb98/) * (@aleckb98) * [7 years, 6 months ago](https://wordpress.org/support/topic/cart-issuses/#post-10980876) * I have attempted to do so and it is still running the same issue. I have contacted my host as well and they do not have a cache installed * Plugin Support [Ryan Ray](https://wordpress.org/support/users/ryanr14/) * (@ryanr14) * [7 years, 6 months ago](https://wordpress.org/support/topic/cart-issuses/#post-10982034) * Hi [@aleckb98](https://wordpress.org/support/users/aleckb98/), * This is a strange issue indeed, I see the same thing currently on your site ( looks like Storefront is active currently). * Could you try a couple of things to see if they help out at all. First set some permalinks outside of the default ones. When logged in head to Settings > Permalinks. * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [7 years, 6 months ago](https://wordpress.org/support/topic/cart-issuses/#post-11012914) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Cart issuses’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 3 participants * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/cart-issuses/#post-11012914) * Status: resolved