Support » Plugin: WooCommerce » Cart is emptied when checkout (only happen in Firefox pretty permalink)

  • This is one of the strangest problems I ever encounter…

    WooCommerce: 2.0.14

    How to simulate the problem:

    1) In your WP settings, use a non-default permalink setting

    2) In your WooCommerce settings, tick “Clear cart when logging out”

    3) Open your website using Firefox. Pretend you’re a first time visitor. Add an item into your cart, then proceed to checkout.

    4) Your cart is emptied!

    This problem only happens in Firefox. In Chrome and IE, the cart is not emptied.

    The only way (so far) I could resolve the problem was to either:

    a) Use default WP permalink, or
    b) Uncheck “Clear cart when logging out”

    Can anyone reproduce this problem?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Roy Ho


    I just tested this on Firefox and it works fine…

    Due to this problem, I actually migrated my site from Nginx to Apache.

    But that didn’t solve the problem.

    I suspect it could be something I did while the site was hosted on my Nginx server: I did some CHMOD and CHOWN stuff. However, this still does not explain why everything worked fine in IE and Chrome, but not FF.

    Are you using WooCommerce 2.0.14 + WP 3.6?

    Did you untick “Clear cart when logging out”?

    Did you also use a pretty permalink?


    Roy Ho


    latest version of everything, clear cart on logout ENABLED and yes I only use pretty permalinks…

Viewing 3 replies - 1 through 3 (of 3 total)
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