Title: Cart Checkout Fields Last modified: March 27, 2019 --- # Cart Checkout Fields * Resolved [mkeefer](https://wordpress.org/support/users/mkeefer/) * (@mkeefer) * [7 years, 1 month ago](https://wordpress.org/support/topic/cart-checkout-fields/) * I’ve been having trouble with the fields at checkout not being able to be filled in. Specifically, they are not able to be filled out on a mobile device such as iPhone or iPad. * I’ve gone through the normal steps of deactivating plugins and even switching from my theme back over to the default WordPress theme to see if there were any issues that way. * Here is Woocommerce’s status. I obviously see the red flag about https, but was not sure if that was the issue. * ``` ### WordPress Environment ### Home URL: http://enidelite.com Site URL: http://enidelite.com WC Version: 3.5.7 Log Directory Writable: ✔ WP Version: 5.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.0.25 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.19.7 NSS/3.27.1 SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.5.7 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 2.93MB Database Data Size: 2.76MB Database Index Size: 0.17MB wp_woocommerce_sessions: Data: 0.04MB + Index: 0.00MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.00MB + Index: 0.01MB wp_comments: Data: 0.00MB + Index: 0.01MB wp_links: Data: 0.00MB + Index: 0.00MB wp_options: Data: 2.41MB + Index: 0.06MB wp_postmeta: Data: 0.07MB + Index: 0.03MB wp_posts: Data: 0.23MB + Index: 0.02MB wp_termmeta: Data: 0.00MB + Index: 0.01MB wp_terms: Data: 0.00MB + Index: 0.01MB wp_term_relationships: Data: 0.00MB + Index: 0.00MB wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB wp_usermeta: Data: 0.01MB + Index: 0.01MB wp_users: Data: 0.00MB + Index: 0.01MB wp_wc_download_log: Data: 0.00MB + Index: 0.00MB wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB ### Post Type Counts ### attachment: 24 custom_css: 1 customize_changeset: 5 et_pb_layout: 1 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 jp_vid_sitemap: 1 nav_menu_item: 11 page: 11 post: 2 product: 6 revision: 45 shop_coupon: 1 ### Security ### Secure connection (HTTPS): ❌ Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔ ### Active Plugins (9) ### Akismet Anti-Spam: by Automattic – 4.1.1 Disable Right Click For WP: by Aftab Muni – 1.0 Jetpack by WordPress.com: by Automattic – 7.1.1 Minimal Coming Soon & Maintenance Mode: by WebFactory – 1.90 WooCommerce Checkout Manager: by Visser Labs – 4.2.5 WooCommerce Customers Manager: by Lagudi Domenico – 22.8 – Not tested with the active version of WooCommerce WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.10 WooCommerce Services: by Automattic – 1.19.0 WooCommerce: by Automattic – 3.5.7 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #124 - /index.php/shop/ Cart: #125 - /index.php/cart/ Checkout: #126 - /index.php/checkout/ My account: #127 - /index.php/my-account/ Terms and conditions: #3 - /index.php/privacy-policy/ ### Theme ### Name: Divi Version: 3.21.1 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ``` Viewing 3 replies - 1 through 3 (of 3 total) * Thread Starter [mkeefer](https://wordpress.org/support/users/mkeefer/) * (@mkeefer) * [7 years, 1 month ago](https://wordpress.org/support/topic/cart-checkout-fields/#post-11371100) * I have worked hours trying to fix this. Nobody has any ideas about what the issue could be? * It happens at [http://enidelite.com/index.php/shop/](http://enidelite.com/index.php/shop/) when you add something to purchase and go to checkout. * I’ve checked it on multiple browsers and mobile devices. It seems to work for me on Firefox but nothing else. * [Dat Hoang](https://wordpress.org/support/users/htdat/) * (@htdat) * [7 years, 1 month ago](https://wordpress.org/support/topic/cart-checkout-fields/#post-11394138) * I can replicate the issue on my iPhone (Safari and Chrome). * Looking into a desktop browser, I am noticing this JavaScript error. * Link to image: [https://cld.wthms.co/gwQwsG](https://cld.wthms.co/gwQwsG) * Please double check and clear this error. * Thread Starter [mkeefer](https://wordpress.org/support/users/mkeefer/) * (@mkeefer) * [7 years, 1 month ago](https://wordpress.org/support/topic/cart-checkout-fields/#post-11397447) * You seem to have solved my problem! Thank you so much for your help! I believe that it was an issue with a plugin, and I’m 99% sure that I did not add that plugin until after the problem came up. However, perhaps I had more than one problem, solved one and created another with that plugin. Either way, all seems to be working right now. * Again, much appreciation! Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Cart Checkout Fields’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 3 replies * 2 participants * Last reply from: [mkeefer](https://wordpress.org/support/users/mkeefer/) * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/cart-checkout-fields/#post-11397447) * Status: resolved