Hey @brooksnt
Glad you reached out, for sure.
I just double checked on a test site of mine and I can’t replicate exactly what you are seeing.
In looking for clues on your site (thanks for adding the link) I saw a console error that said StellarPay (Stripe) initialization data is not available.
That usually indicates that something in your setup is blocking the “object” that loads the payment element from Stripe.
During typing of this message, it looks like you may have figured it out, because I’m no longer seeing that message, and your cart is loading for me now.
Did you figure it out? I’d love to know if there’s a potentially conflicting piece of software out there!
Thanks for the quick response, Ben.
It appears to be an issue with the Cart and Checkout blocks. When I switched to the classic Cart and Checkout (the ones using shortcodes), everything works. We didn’t make any other changes, so this is something to investigate for sure.
Let me know if there’s any other information I can provide. Would love to have this work with the Cart and Checkout blocks since I know that’s where things are headed.
Interesting.
My test site has Cart and Checkout Blocks, already.
The only thing I can think of that might cause it to not work on your site is some specific configuration related to the blocks themselves.
Can you copy the markup of the cart page (with blocks) and paste it into a reply here?
Here’s an image showing how to get that info:
https://stellarwp.com/wp-content/uploads/2025/01/CleanShot-2025-01-22-at-19.04.53.png
You may need to save that to a txt file (or similar) and then pass along a link to it publicly available on the web. The support forums here don’t have a way to upload files.
Happy to get to the bottom of this!
@brooksnt Thanks for that extra hoop-jumping. Even using your block markup, I’m still not able to replicate a problem. <sarcasm> My favorite problems are ones that only happen on sites I can’t control </sarcasm>
I’d like to get you access to a test installation where you can attempt to “make the problem happen” so that I can fully troubleshoot it.
Please reach out at https://stellarwp.com/contact-us/ and in that message, link to this thread and mention me (Ben Meredith) by name.
Moderators note: I am NOT asking for access to the user’s site. I am offering them access to a test environment.
Following up publicly here just so everyone stays in the loop: we’ve isolated this down to a conflict with the WooCommerce Payment Gateway Based Fees plugin, which is causing the block-based cart page to display incorrectly when StellarPay is active.
We’re still digging to see if that’s something that we can resolve from our end, or if we’ll need to collaborate with the maker of that plugin to get this resolved. I’ll continue to follow up with you in the thread we’ve got going elsewhere, but I wanted to make sure this public thread was up to date as well.
Hey @brooksnt
I am going to mark this issue as “resolved” here because we were able to isolate things. We’re still working with you on the thread in our support system to see if we can fully resolve the issue. In the meantime we added a feature request to https://stellarwp.com/stellarpay/feedback named “Advanced Fee Functionality” that would address the need for that third party plugin, and mitigate the problem in a different direction.
Thanks again for bringing this to our attention, and for being one of the first wave of users for StellarPay!
Sounds good. Thanks for your help, Ben.
