Hi Jeff,
There’s some mixed content errors on that page — meaning some assets are still being loaded over HTTP instead of HTTPS. We wrote a detailed guide on converting your site to HTTPS including fixing errors like that here:
https://givewp.com/documentation/resources/how-to-use-ssl-and-https-for-your-wordpress-website/
Review that to clean up those issues and most likely it will be resolved. If other JS is being loaded over HTTP instead of HTTPS or getting broken somehow, it will cascade and break other JS on the page, like Owl’s. That’s what it looks like is going on.
Keep me posted. Thanks!
Hey Matt,
That’s got to be some sort of record on free plugin support reply time đŸ˜‰
You’re right, I’d overlooked that img & it’s all set now, green padlock FTW.
The rest of the scripts being used are the same as they were before & are being called using a relative link but the carousels are still not displaying. I use Owl Carousel pretty extensively & the majority of the projects that we use it on are secure, the only reason this one was not is because one of the plugins wouldn’t support https but they just resolved that, hence the move.
I’m clearly missing something but I don’t know where else to look – I’ve resaved the carousels, created a new carousel, tried it on another page on the off chance that the mailchimp script was interfering but it still didn’t work.
I’ve checked for plugin conflicts on the plugins that aren’t used on the other projects but that didn’t have any effect, either.
I’m seeing a “Too many redirects” error on the site now. Still seems like the HTTPS work is unfinished.
Ugh – I had that issue earlier & thought we’d gotten past that. Will hit you up later.
Matt,
So that was my fault, I’d input a rule on the htaccess & that’s fixed now – I’ve tested the site with/without the certificate in place & the carousel won’t display either way, now. What are your thoughts?
Previously when I viewed the site I could see the FooGallery markup in the code. I don’t see it there at all at the moment. Are you certain that you’ve entered the shortcode there correctly and that you have the correct gallery ID in the shortcode? Can you provide a screenshot of how the gallery is being inserted into that page from the Admin? Thanks!
Hey Matt,
I’m not sure what this may be aside from FM and not the good kind. There’s really no reason for it not to be working but it isn’t. Since this is a client’s production sir, I need to make them whole as soon as I can, so I opted for a different solution for their site.
I definitely appreciate the attention to this issue but for sanity’s sake, I’m marking this as resolved.
