Careful with the subscription models

  • artyberty

    (@artyberty)


    3 weeks, 5 days ago

    The plug-in, regarding its functionalities is of great value. But you have to be very careful with which subscription you choose. They have multiple tiers and types and are absolutely unwilling to change one subscription to another if you realize you need additional features you did not book before. Their suggestion is just to book a new one and let the old one sit unused. Actual quote from their support:

    “I highly suggest you to purchased your desire plan and let this Advanced Plan to expire.
    That being said, you can purchase a new plan and simply reconnect it to the website.”

    I never had this issue with any other Provider. They always upgraded plans when requested.

Viewing 1 replies (of 1 total)
  • luisrelementor

    (@luisrelementor)

    3 weeks ago

    Thank you for your feedback, and we’re sorry for the frustration caused.

    We want to clarify that the suggestion you received was a tailored recommendation for your specific case, intended to help you avoid unnecessary costs and make the transition to your desired plan as smooth and cost-effective as possible. In some situations, purchasing the correct plan and allowing the current one to expire is actually the more convenient and economical option, rather than paying the full amount for an upgrade on top of the existing subscription.

    That said, we understand how this might have come across, and we’re always working to improve the clarity and flexibility of our support experience. If you’d like us to take another look at your case and see if a different solution is possible, feel free to reach out to us at feedback@support.elementor.com.

    We truly appreciate your input and hope to continue earning your trust.

Viewing 1 replies (of 1 total)
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