Card Reading Fraud

  • Resolved lhughes2474

    (@lhughes2474)


    6 years, 9 months ago

    Hi, Stripe has put a hold on my account due to recent and persistent card reading fraud on the woocommerce checkout page. I have woocommerce forms protected active with the plugin but it seems to be doing little to stop the card reading.

    Any advise on how to prevent this? Is this something Cleantalk should be preventing?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Denis Shagy

    (@shagimuratov)

    6 years, 9 months ago

    Hello @lhughes2474,

    First of all, plugin prevents spam orders/registrations via WooCommerce, in some cases it protects against fraud, but only if submitter uses very toxic IP address.

    To be sure, please check fraud IP/Email addresses here,
    https://cleantalk.org/blacklists

    Are there any matches (any spam/security activity or “Purpose of use” is Public or Hosting) with your list of fraud IP addresses? If you see matches, please let us know, I think in this way we can implement additional protection in the plugin even if a submitter uses non toxic IP/Email.

    Thread Starter lhughes2474

    (@lhughes2474)

    6 years, 9 months ago

    Hi Denis, Thanks for the reply. The below are ip’s I have had to block:

    176.65.0.150
    158.140.103.115
    176.65.0.217

    I ended up installing reCaptcha v3 and the bloody thing blocked most of my legitamite credit card orders, got a heap of complaints from customers, so I have had to remove it, but now face Stripe cancelling my account as they have requested reCaptcha.

    Is there anything else I can do through CleanTalk to help protect my woocommerce forms?

    Plugin Author Denis Shagy

    (@shagimuratov)

    6 years, 9 months ago

    Thanks for IPs!

    Let us 2-3 days to figure out how to block such orders. I will write you back as we finish.

    Plugin Author Denis Shagy

    (@shagimuratov)

    6 years, 9 months ago

    I have found that you have used old version of the plugin 5.123, may be this is a reason of missed fraud submission. As I see right now you use 5.127.3 there we have improved integration with WooCoommerce.

    Have you got fraud issues and 5.127.3?

    Any way, we are going to test WooCommerce + Stripe + CleanTalk. We will write you back as finish.

    Thread Starter lhughes2474

    (@lhughes2474)

    6 years, 9 months ago

    Thanks Denis, Yes I have updated plugin and had an incident of card testing since updating.

    Plugin Author alexandergull

    (@alexandergull)

    6 years, 9 months ago

    To keep your personal data privacy, let’s discuss the issue using our private ticket system: https://cleantalk.org/my/support/open

    We can advise you more if we would know more info about your account and profile.

    Plugin Support amagsumov

    (@amagsumov)

    6 years, 9 months ago

    Hello, @lhughes2474

    Unfortunately, we couldn’t reproduce the problem. We need more details about the issue. Please, create a topic in our private support system for futher conversation:
    https://cleantalk.org/my/support/open

    Also, let us know if those spam orders were made from registered accounts.

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)

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