Title: Card Processing Disappears Last modified: May 12, 2022 --- # Card Processing Disappears * Resolved [wp47](https://wordpress.org/support/users/wp47/) * (@wp47) * [3 years, 12 months ago](https://wordpress.org/support/topic/card-processing-disappears/) * When at checkout either Credit Card Payment is not available as an option or if it is the fields are not fillable. * Then the WooCommerce wheel spins a second and credit card payments disappears altogether. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcard-processing-disappears%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 11 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15643769) * Hi [@wp47](https://wordpress.org/support/users/wp47/), * Are you using the PayPal Card Processing gateway? It doesn’t appear to be enabled on the page for the time being. If you can reproduce this behavior with the gateway enabled, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the [default theme Storefront](https://wordpress.org/themes/storefront/) and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists. * Here’s a guide that explains the steps in more detail: [How to test for conflicts](https://woocommerce.com/document/how-to-test-for-conflicts/) Please let us know how that works for you. Thanks! * Kind regards, Niklas * Thread Starter [wp47](https://wordpress.org/support/users/wp47/) * (@wp47) * [3 years, 11 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15644298) * Thank you for the reply! * There is a little more info that may be helpful in troubleshooting. * A few months ago we began a website redesign and created a staging site of our live site at the time. This plugin was already on the live site and was working perfectly. * The staging site was not secure so I did not touch the PayPal payments plugin, knowing it would not work. Fast forward to yesterday, the redesign was complete so I pushed the staging site to become live. * It was then I noticed credit card functionality is not working. It is almost as if the plugin does not pick up that the site is now on a secure server and simply fails at checkout? * I did test for a theme conflict by enabling storefront and disabling all other plugins except WooCommerce and this plugin, but the issue persisted. * I also attempted to uninstall the plugin and reinstall, but previously entered settings are still there at each install. What steps should I take to completely remove the plugin to get back to a fresh install? * Hopefully a little more background will help in troubleshooting. * Thank you for your help! * Thread Starter [wp47](https://wordpress.org/support/users/wp47/) * (@wp47) * [3 years, 11 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15645573) * Quick update… I was finally able to get a clean new install implemented. * Still having the same issues. It is all very odd because settings are exactly the same as they were on the previous working live site. * Also, to answer a question from your initial reply, PayPal Gateway is enabled. * [David Riccitelli](https://wordpress.org/support/users/ziodave/) * (@ziodave) * [3 years, 11 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15648209) * I think there’s a bug in modules/ppcp-wc-gateway/src/Settings/SettingsRenderer. php, line 462. * ``` if ( State::STATE_ONBOARDED > $this->state->current_state() ) { ``` * STATE_ONBOARDED is 8 and my current_state is 8 which is the max value one can get. * Should this be: * ``` if ( State::STATE_ONBOARDED >= $this->state->current_state() ) { ``` * [David Riccitelli](https://wordpress.org/support/users/ziodave/) * (@ziodave) * [3 years, 11 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15648252) * Nope, it’s not relevant. * [David Riccitelli](https://wordpress.org/support/users/ziodave/) * (@ziodave) * [3 years, 11 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15648406) * Ok, for me PayPal is returning the product vetting_status as status: * ``` {"merchant_id":"K3QA9MUK6JACY","products":[{"name":"EXPRESS_CHECKOUT","status":"ACTIVE"}],"payments_receivable":true,"legal_name":"Test Store","primary_email_confirmed":true} ``` * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 11 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15649041) * Hi [@wp47](https://wordpress.org/support/users/wp47/), * The plugin configuration is stored in the `woocommerce-ppcp-settings` option in the `wp_options` table. For the time being, there is no uninstall routine so the configuration persists even after uninstalling it. Also, whether or not the site is served securely isn’t important from the plugin perspective as none of the customer payment details are processed directly on your site. For example, the plugin should work fine in unsecured local environments (webhooks would require a tunnel though). * Just to make sure we’re on the same page here: As of now, I’m seeing the PayPal and the [default credit card smart button](https://woocommerce.com/document/woocommerce-paypal-payments/#default-credit-card-smart-button) on your Checkout page. When you enable the PayPal Card Processing, the default credit card smart button disappears but the new gateway for credit cards does not automatically load on the Checkout page? * Could you please send us a copy of your WooCommerce system report so we can learn a bit more about the site? You can share it either here in the forums or privately from here: [https://paypal.inpsyde.com/docs/request-support/](https://paypal.inpsyde.com/docs/request-support/) If you send a private message, please include a link to this thread. * [@ziodave](https://wordpress.org/support/users/ziodave/) I suggest opening a separate thread as I’m not sure it is directly related to the issue reported here. Thanks! * Kind regards, Niklas * Thread Starter [wp47](https://wordpress.org/support/users/wp47/) * (@wp47) * [3 years, 11 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15649343) * You are exactly right… The default credit card smart button works, but the PayPal Card Processing new gateway does not. * Here is the report…. * ``` ### WordPress Environment ### WordPress address (URL): https://bandtoday.com Site address (URL): https://bandtoday.com WC Version: 6.5.1 REST API Version: ✔ 6.5.1 WC Blocks Version: ✔ 7.6.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache/2.4.25 (Debian) PHP Version: 7.3.33-1+0~20211119.91+debian9~1.gbp618351 PHP Post Max Size: 800 MB PHP Time Limit: 1000 PHP Max Input Vars: 2500 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL 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151 revision: 3 shop_coupon: 3 shop_order: 1514 wc_afrsm: 2 wc_afrsm_zone: 2 wd_button: 2 woo_discount: 2 woo_discount_cart: 2 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (52) ### a3 Lazy Load: by a3rev Software – 2.4.9 Advanced Woo Search: by ILLID – 2.53 Akismet Anti-Spam: by Automattic – 4.2.3 Breeze: by Cloudways – 2.0.4 Bulk Price Converter for WooCommerce Pro: by Algoritmika Ltd – 1.4.2 Classic Editor: by WordPress Contributors – 1.6.2 Classic Widgets: by WordPress Contributors – 0.3 Conditional extra fees for WooCommerce: by PI Websolution – 1.0.61 Simple Custom CSS and JS: by SilkyPress.com – 3.39 Custom Sidebars: by WebFactory Ltd – 3.35 Divi Booster: by Dan Mossop – 3.8.5 Dreamstime Stock Photos: by Dreamstime – 3.8 Duplicate Page: by mndpsingh287 – 4.4.8 Easy SVG Support: by Benjamin Zekavica – 3.2.0 Elegant Themes Updater: by Elegant Themes – 1.2 Flexible Checkout Fields: by WP Desk – 3.2.3 Force Reinstall: by 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5.2.0.1 ### Inactive Plugins (5) ### Bulk Price Editor for WooCommerce: by WPWhale – 1.8.1 PW WooCommerce Bulk Edit: by Pimwick LLC – 2.97 Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.4.1 WooCommerce Admin: by WooCommerce – 3.3.2 Woo Discount Rules PRO 2.0: by Flycart – 2.3.13 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Object Cache Pro (Drop-in) ### Must Use Plugins (2) ### Health Check Troubleshooting Mode: by – 1.7.2 Object Cache Pro (MU): by Rhubarb Group – 1.14.5 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #28201 - / Cart: #669 - /cart/ Checkout: #671 - /check-out/ My account: #36371 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Divi Version: 5.4.36 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: ✔ Logging enabled: ✔ Reference Transactions: – Used PayPal Checkout plugin: – ### Action Scheduler ### Complete: 4,956 Oldest: 2022-04-20 16:54:37 +0000 Newest: 2022-05-16 12:35:40 +0000 Failed: 2 Oldest: 2020-05-18 05:14:34 +0000 Newest: 2020-10-29 22:51:03 +0000 Pending: 5 Oldest: 2022-05-16 12:41:28 +0000 Newest: 2022-05-19 12:15:34 +0000 ### Status report information ### Generated at: 2022-05-16 12:35:42 +00:00 ``` * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 11 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15661446) * Hi [@wp47](https://wordpress.org/support/users/wp47/), * Do you still have your staging site available? If yes, how does it work there with your account fully connected? Unlike other payment gateways, the PayPal Card Processing gateway loads asynchronously via JavaScript, and this specific functionality could be impacted by other plugins. I can see a few installed plugins that have the potential to impact PayPal Payments (like e.g. minification via [WP-Optimize](https://woocommerce.com/document/woocommerce-paypal-payments/#faq-paypal-smart-buttons-not-loading)), but it depends on the configuration and when they are disabled (including all caching) it should be working as usual though. Can you verify the behavior also persists on your staging site copy when all plugins (& cache) except for WooCommerce and PayPal Payments are disabled and with the Storefront theme active? Thanks! * Kind regards, Niklas * Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/) * (@joostvandevijver) * [3 years, 10 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15755406) * Hello, * Since we have not heard back from you for over a month, we will mark this thread as resolved. Do not hesitate to open a new thread if you still need our support on this or any other issue. * Kind regards, Joost Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Card Processing Disappears’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) * 10 replies * 3 participants * Last reply from: [Syde Joost](https://wordpress.org/support/users/joostvandevijver/) * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/card-processing-disappears/#post-15755406) * Status: resolved