Support » Plugin: Payments via PayMongo for WooCommerce » Card payment failed but buyer was still able to generate Order Confirmation page

  • Resolved allancaeg

    (@allancaeg)


    A buyer’s credit card payment (via this plugin) failed according to both PayMongo and WooCommerce.

    Strangely, they were able to send me this screenshot of what appears to be a completely legit WooCommerce Order Received page:

    There shouldn’t be a scenario where they’d get to this page if the payment failed.

    Perhaps, either the error messages aren’t displayed and/or there’s a way to game the checkout to get to this page?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author CynderTech Corp

    (@cynderpaymongo)

    Hi @allancaeg, that is just the order confirmation page. There will always be cases that credit card transactions might take a while to process after payment authorization. After processing, there’s also a chance for payments to fail, hence what you just encountered.

    The order confirmation page of WooCommerce, by default, does not guarantee successful payment, especially in the case of credit/debit cards.

    The plugin was designed to get the final status of the payment and update the order status accordingly, hence what you’re seeing in both PayMongo and WooCommerce dashboard. Additionally, if this happens, the customer should receive an e-mail that their order was cancelled and the payment failed.

    Thread Starter allancaeg

    (@allancaeg)

    Thank you.

    In this case, the payment truly failed and it wasn’t just a delay. The customer tried to order 3x with two credit cards and none worked.

    Good to know they get an email saying that the order was cancelled and that the payment didn’t go through.

    Plugin Author CynderTech Corp

    (@cynderpaymongo)

    There are lots of factors on why credit cards are being declined. You can also read up on this one for more details: https://paymongo.help/en/articles/4887829-3d-secure-card-protocols

    Thread Starter allancaeg

    (@allancaeg)

    Thanks, I appreciate the extra details.

    Good to know the client at least gets an email telling them they weren’t charged, so they won’t expect to get the item no matter the reason(s) their card(s) get declined.

Viewing 4 replies - 1 through 4 (of 4 total)
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