Plugin Support
RK a11n
(@riaanknoetze)
Hi Thomas,
Would you mind linking me through to a previous support thread where the issue between Jetpack and WooCommerce was addressed? Also, any chance you can send through a link to your store?
Finally, I’d also like to make sure this isn’t caused by a plugin/theme conflict: Are you still experiencing the same issue after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Seventeen theme?
Hi RK,
thank you for your answer! I did check all the plugins again and found that the issue still occurs. Of course I that made me very sceptical as I am using the Storefront theme, so incompatibility from this side where more than unlikely. Then I checked the card menu again and found out that the item is removed from the card when I don’t hover over the card-item (with its respective link) first but instead move the cursor first left from the “x” and then click on it. It is a bit unpracticle as there is little space in the header card menu and if one goes to much to the left the menu disappears. But the function itslf works, so I don’t think one can fix this, right?!
The website is not live yet, that’s why I can’t send a link yet, unfortunately.
Sorry for causing some confusion!
Thanks for your help anyway, I really appreciate it!
Thomas
I can’t replicate this myself; if you disable Jetpack, does this work properly?
Hi Thomas,
thanks for your reply! Unfortunately, it still is the same issue after deactivating Jetpack…
As I said, it’s not that bad, as it still works. If I find a solution, I will post it here.
If meanwhile anyone else has found a solution to fix this propperly, please post it here!
Best regards,
Thomas
Hi Thomas
If you deactivate ALL plugins except for WooCommerce, do you still have this issue? A good way to test is to make staging site using https://wordpress.org/plugins/wp-staging/ and deactivate everything on the staging site as to not impact your live site.
If it does work on staging, then activate your other plugins, one at a time, testing after each activation until you find the plugin that is causing the conflict.
Hi Melinda,
thank you for your help! I will check if this method works and post it here.
Just to follow up while you are testing, is it possible to make this site or the staging version accessible for us here to test as well?
If the problem persists beyond your testing that’ll really be the only way for us to do more. At least efficiently without shooting in the dark. 🙂
Perhaps sending us your system status will help as well. You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in the chat.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
