Title: Capture Customer IP? Last modified: May 5, 2019 --- # Capture Customer IP? * [sam1001](https://wordpress.org/support/users/sam1001/) * (@sam1001) * [7 years ago](https://wordpress.org/support/topic/capture-customer-ip/) * So, I have been using this plugin since September last year 2018 and it has worked quite beautifully. The only thing that bugs me is when a customer makes a payment, the IP captured is not of customers in NMI ( IT IS OF MY SITE’S SSL PROVIDER’S IP – IN THIS CASE IT IS OF CLOUDFLARE) , however the IP captured in woocommerce customer order page is of customer’s. * Now I use Payer auth for all payments these days and about 90% payments get’s issuer decline and then customer’s have to call the bank or reply to an email or reply to text message received by the bank to auth the payment and re submit it. * Now, I talked to a friend of mine and he said if somehow you can get the IP of the customer while making the payment through gateway, then bank will let the payment go sometimes and decline ratio will go down atleast to 30% or so. * My site setup > wordpress > woocommerce > your plugin and NMI. Also I have a plugin installed on the website that is called Really SIMPLE plugin for site wide forced SSL. Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Design Team](https://wordpress.org/support/users/bngdesign/) * (@bngdesign) * [7 years ago](https://wordpress.org/support/topic/capture-customer-ip/#post-11502233) * Hey [@sam1001](https://wordpress.org/support/users/sam1001/) * Thanks for the info on this one. I will look into how we are collecting the IP address during the checkout process and see what I can find. I’ll reply here when I figure out what is going on. * Thanks! * _[ [Signature deleted](https://wordpress.org/support/guidelines/#do-not-spam)]_ - This reply was modified 6 years, 11 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). * Thread Starter [sam1001](https://wordpress.org/support/users/sam1001/) * (@sam1001) * [7 years ago](https://wordpress.org/support/topic/capture-customer-ip/#post-11511162) * Please do. * MY store setup is like this : * DOMAIN AND HOSTING IS ALL GODADDY STORE IS ON WORDPRESS. HAVE YOUR PLUGIN INSTALLED HAVE SSL WITH CLOUD FLARE (FREE SSL) HAVE SIMPLY SSL PLUGIN INSTALED (IN CASE SOME IMAGES THROWS ERROR FOR SSL, IT’S KINDA FORCE SSL THE WHOLE STORE). * BNGDESIGN , I think the support and updates on this plugin is really slow and it’s kinda no support actually apart from just a reply we get from you, I mean don’t take me wrong, I do appreciate that but if money is what it takes to get better and faster support with faster updates, I think it’s high time you make this plugin paid as paying anyways right now doesn’t entitles us updates or faster support. * I remember asking for card logos on checkout and you said it will be there on new update and it has been I believe 4-5 months and nothing. * I would really appreciate if your plugin can give correct IP of the customer to NMI rather than our website SSL CLOUDFLARE IP and to the bank’s payer auth so that our declines be less. * Plugin Author [Design Team](https://wordpress.org/support/users/bngdesign/) * (@bngdesign) * [7 years ago](https://wordpress.org/support/topic/capture-customer-ip/#post-11515210) * [@sam1001](https://wordpress.org/support/users/sam1001/) * Could you please email me directly at [nate.a@bngteam.com](https://wordpress.org/support/topic/capture-customer-ip/nate.a@bngteam.com?output_format=md)? I have something for you to try. Also, where in NMI can you view the ip address for an order? I’ve been looking but haven’t found it yet. * Thanks! * Nate * Thread Starter [sam1001](https://wordpress.org/support/users/sam1001/) * (@sam1001) * [7 years ago](https://wordpress.org/support/topic/capture-customer-ip/#post-11515610) * > [View post on imgur.com](https://imgur.com/swFZxM3) * Here is the screenshot of a transaction customer did with us. Now, we always do auth first and settle/capture the next day. * IP shows on the bottom as marked red. * I’ll email you and hopefully we work this our, I’d really appreciate your help as this IP thing is making me crazy. Just today I charged another customer and payment got stopped right at Verified by VISA probably because VISA/Customers Isser Bank is thinking the payment is being charged on a completely different IP than the billing address location. So customer has to call the bank and tell them it’s ok charge and nothing is wrong. I am including the screenshot of that too. * > [View post on imgur.com](https://imgur.com/dDE9Lh2) * I have emailed you, Thanks. - This reply was modified 7 years ago by [sam1001](https://wordpress.org/support/users/sam1001/). - This reply was modified 7 years ago by [sam1001](https://wordpress.org/support/users/sam1001/). * Thread Starter [sam1001](https://wordpress.org/support/users/sam1001/) * (@sam1001) * [7 years ago](https://wordpress.org/support/topic/capture-customer-ip/#post-11517934) * [@bngdesign](https://wordpress.org/support/users/bngdesign/) I have posted a reply above with links, i’d appreciate if u have a look. * Anyways, An update here [@bngdesign](https://wordpress.org/support/users/bngdesign/) there is a plugin in woocommerce store which does post the correct IP. But that plugin doesn’t support Payer Auth (VBV/MSC) so no use for me. this is the plugin: [https://wordpress.org/plugins/woofunnels-woocommerce-nmi-gateway](https://wordpress.org/plugins/woofunnels-woocommerce-nmi-gateway) * Not sure what that plugin is doing right which your plugin is not doing. But charging customers from an IP (our website SSL) and not from their geolocation on their devices(Computers/tab/cell) raises red flags for the customer’s bank and then they decline trxn. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Capture Customer IP?’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woo-nmi-three-step_9c7495.svg) * [NMI Gateway For WooCommerce](https://wordpress.org/plugins/woo-nmi-three-step/) * [Support Threads](https://wordpress.org/support/plugin/woo-nmi-three-step/) * [Active Topics](https://wordpress.org/support/plugin/woo-nmi-three-step/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-nmi-three-step/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-nmi-three-step/reviews/) * 5 replies * 2 participants * Last reply from: [sam1001](https://wordpress.org/support/users/sam1001/) * Last activity: [7 years ago](https://wordpress.org/support/topic/capture-customer-ip/#post-11517934) * Status: not resolved