Title: Capture API processing failed.stripecompleted
Last modified: April 22, 2020

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# Capture API processing failed.stripecompleted

 *  Resolved [b1026q9](https://wordpress.org/support/users/b1026q9/)
 * (@b1026q9)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/capture-api-processing-failed-stripecompleted/)
 * I am getting this message on the order page
    “Capture API processing failed.stripecompleted”
   when I change the status of the order from processing to complete. How to fix
   this?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [6 years, 1 month ago](https://wordpress.org/support/topic/capture-api-processing-failed-stripecompleted/#post-12715544)
 * Hey there!
 * Can you please enable logging in the Stripe Plugin settings, and then look at
   the logs in WooCommerce > Status > Logs. It should tell you a bit more there 
   about what exactly is going on. If that still doesn’t make sense to you, you 
   can paste them here and we can help decipher them.
 * Hopefully that helps! Have a great one!
 *  Thread Starter [b1026q9](https://wordpress.org/support/users/b1026q9/)
 * (@b1026q9)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/capture-api-processing-failed-stripecompleted/#post-12717713)
 * Thank you for your message.
    I am seeing the message below.
 * The public and/or secret keys for the Stripe gateway have been changed. This 
   might cause errors for existing customers and saved payment methods.
 * But I haven’t changed anything.
 *  Thread Starter [b1026q9](https://wordpress.org/support/users/b1026q9/)
 * (@b1026q9)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/capture-api-processing-failed-stripecompleted/#post-12717780)
 * And
 * enable logging in the Stripe Plugin settings, and then look at the logs in WooCommerce
   > Status > Logs.
 * I did this but nothing appears there once I change order status to completed.
 *  [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * (@jricketts4)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/capture-api-processing-failed-stripecompleted/#post-12765560)
 * [@b1026q9](https://wordpress.org/support/users/b1026q9/) – if you’re still seeing
   this issue, can you fill out a ticket [at this link](https://woocommerce.com/my-account/create-a-ticket/)?
   
   We may need to take a further look on your site to see if we can find where the
   issue is stemming.
 * – Joey
 *  Thread Starter [b1026q9](https://wordpress.org/support/users/b1026q9/)
 * (@b1026q9)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/capture-api-processing-failed-stripecompleted/#post-12777109)
 * [@jricketts4](https://wordpress.org/support/users/jricketts4/) Thank you. I just
   submitted the ticket.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Capture API processing failed.stripecompleted’ is closed to new replies.

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 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
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 * 5 replies
 * 3 participants
 * Last reply from: [b1026q9](https://wordpress.org/support/users/b1026q9/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/capture-api-processing-failed-stripecompleted/#post-12777109)
 * Status: resolved