Hi @sherrybrimacombe,
Can you please let us know what lightbox effect are you using?
You can check for that in “Gallery -> Other Options -> Lightbox Effects”
Hello – I’m using the simple lightbox and it’s only applied to the NextGen images. Should I change it?
Thank you.
Hello @sherrybrimacombe,
That Lightbox Effect should work on mobile devices as well.
You can try changing the lightbox Effect for sure, but perhaps something else is going on in your end.
Our advice will be for you to test for existing conflicts.
– Temporarily deactivate all your plugins except NextGen Gallery.
– Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
– If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.
As a recommendation, we advise performing a full website backup before troubleshooting your site.
Please, let us know how it goes.
Hi – the issue resolved with your last plugin update. Thanks!
