Support » Plugin: CardPointe Payment Gateway for WooCommerce » captcha requiring 2x submission

  • Resolved jiggaman


    Recently noticing that a user will click the captcha, it will success…but then give the following error:

    The recaptcha field is required.

    User then has to click the captch check box again and then the order works…

    using cloudflare but have turned off all security rules.

    I think you have a bug in the latest version of the plugin, please advise.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author RexAK


    Hi, thanks for reaching out.
    I suspect that the user is clicking solving Captcha before they have filled out the rest of your checkout page. WooCommerce re-triggers the credit card form (resets it) if the billing or shipping details are changed. This has the effect of resetting the Captcha. The Captcha should be the last thing they click.

    Can you send me a link to your checkout page?

    Thread Starter jiggaman


    I have isolated the issue seems to be isolated to the plugin google tag manager.

    I am not running that plugin for the client/not responsible for what tracking is set up, I just know that if i disable the plugin then your re-captcha set up works.

    So please check the possibly compatibility scenarios with that plugin (ie the activation of the plugin itself, or what type of tracking code could effect your captcha for performing correctly)

    Most of your clients won’t complain because most wont test with real money, so please test on your end.

    Take care

    Plugin Author RexAK


    Hi @jiggaman,

    If you are able, please send a screenshot of any errors the dev console in your browsers show, when both plugins are enabled and you’re on the checkout page.

    While we certainly can test the plugin you mentioned this at some point, keep in mind, for the most part, it would be impossible to check for every possible plugin and site setup out there.

    That being said, thanks for alerting us to this possible conflict, and glad you found a solution.

    We are also experiencing this issue with users not being able to complete orders because of the reset issue. Even though it seems to be user error, I think there could be better messaging/warning added to the plugin to help guide the user to the correct steps. If they’re getting the CAPTCHA error because they haven’t filled everything out, perhaps some messaging about needing to redo the CAPTCHA post information change or adding in different information?

    Plugin Author RexAK


    @in2itivedigital I’ll see what I can do about messaging or the reset hook for an upcoming release.

Viewing 5 replies - 1 through 5 (of 5 total)
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