Title: Captcha problem, can’t send
Last modified: December 20, 2023

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# Captcha problem, can’t send

 *  Resolved [earth_human](https://wordpress.org/support/users/earth_human/)
 * (@earth_human)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/captcha-problem-cant-send/)
 * User fills form, clicks submit, error is shown which is the default text for 
   the “Sender’s message failed to send” status:
 * `"Failed to send your message. Please ensure captcha verification is complete
   and try again."`
 * There’s a console error on the front end and I’m not sure if that’s new:
 *     ```wp-block-code
       jquery.min.js?ver=3.7.1:2
   
       Uncaught TypeError: e.indexOf is not a function
           at ce.fn.load (jquery.min.js?ver=3.7.1:2:82864)
           at main.js:624:16
       ```
   
 * We’re running Google ReCaptcha V3 for several years, no changes made. Worked 
   fine until plugin/WP update a few weeks ago. Disabling all plugins except for
   CF7 has no effect.
 * Is this a possible outcome for an invalid from/to address? What else to check?
    -  This topic was modified 2 years, 5 months ago by [earth_human](https://wordpress.org/support/users/earth_human/).
    -  This topic was modified 2 years, 5 months ago by [earth_human](https://wordpress.org/support/users/earth_human/).

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Takayuki Miyoshi](https://wordpress.org/support/users/takayukister/)
 * (@takayukister)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/captcha-problem-cant-send/#post-17293065)
 * Where can we see the website in question?
 *  Thread Starter [earth_human](https://wordpress.org/support/users/earth_human/)
 * (@earth_human)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/captcha-problem-cant-send/#post-17297382)
 * [https://www.firstisrael.com/contact-us/](https://www.firstisrael.com/contact-us/)
 *  Plugin Author [Takayuki Miyoshi](https://wordpress.org/support/users/takayukister/)
 * (@takayukister)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/captcha-problem-cant-send/#post-17297701)
 * What other plugins and theme do you use on the site?
 *  Thread Starter [earth_human](https://wordpress.org/support/users/earth_human/)
 * (@earth_human)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/captcha-problem-cant-send/#post-17298945)
 * Hello, it’s Avada theme. The problem still happens when ONLY CF7 plugin is active(
   all other plugins deactivated) and the problem still happens.
 *  Thread Starter [earth_human](https://wordpress.org/support/users/earth_human/)
 * (@earth_human)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/captcha-problem-cant-send/#post-17306504)
 * Can it be related to the problems that validation has shown? These issues have
   been there for many years.
 * [https://ibb.co/LrT5X8f](https://ibb.co/LrT5X8f)
 * Is there an error log to find the real problem?
 *  Thread Starter [earth_human](https://wordpress.org/support/users/earth_human/)
 * (@earth_human)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/captcha-problem-cant-send/#post-17324958)
 * And of course the email doesn’t send (usually). Can anyone suggest?
 *  Thread Starter [earth_human](https://wordpress.org/support/users/earth_human/)
 * (@earth_human)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/captcha-problem-cant-send/#post-17329636)
 * Fixed with “**WP Mail SMTP**” plugin and using Gmail as the mailer which is described
   [here](https://wpmailsmtp.com/docs/how-to-set-up-the-gmail-mailer-in-wp-mail-smtp/?utm_source=WordPress&utm_medium=plugin-settings&utm_campaign=liteplugin&utm_locale=en_us&utm_content=Gmail%20documentation#create-app).

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Captcha problem, can’t send’ is closed to new replies.

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 * 8 replies
 * 2 participants
 * Last reply from: [earth_human](https://wordpress.org/support/users/earth_human/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/captcha-problem-cant-send/#post-17329636)
 * Status: resolved