Title: CAPTCHA NOT working?
Last modified: January 31, 2021

---

# CAPTCHA NOT working?

 *  Resolved [healthhighway](https://wordpress.org/support/users/healthhighway/)
 * (@healthhighway)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/captcha-not-working-48/)
 * Captcha stopped working?. It is visible but gives error “Please enter valid Captcha
   code”
    It will not let submit booking request. Have latest Appointment hour update.
   Please help
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcaptcha-not-working-48%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [healthhighway](https://wordpress.org/support/users/healthhighway/)
 * (@healthhighway)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/captcha-not-working-48/#post-13983004)
 * CAPCHA Error Message at these links in main site, will not allow submitting booking
   request. Tried making a new page; same error again.
    [https://www.siliconvalleymedicalclinic.com/make-appointment/](https://www.siliconvalleymedicalclinic.com/make-appointment/)
   [https://www.siliconvalleymedicalclinic.com/booking-form/](https://www.siliconvalleymedicalclinic.com/booking-form/)
 * At this link in another sub-directory is working fine, with same plugins and 
   set up. This might help isolating issue.
    [https://www.siliconvalleymedicalclinic.com/cosmetic/contact/](https://www.siliconvalleymedicalclinic.com/cosmetic/contact/)
 *  Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/)
 * (@codepeople)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/captcha-not-working-48/#post-14008268)
 * Hi,
 * If the captcha always returns an “incorrect captcha” message then your website
   may have a plugin or CDN removing all the website cookies. Please check if you
   have a plugin of this type or a CDN / server optimization software that may be
   removing the cookies.
 * Thank you.
 *  [gtherat](https://wordpress.org/support/users/gtherat/)
 * (@gtherat)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/captcha-not-working-48/#post-14494438)
 * [@codepeople](https://wordpress.org/support/users/codepeople/)
 * I’m experiencing this same issue. It was happening prior to installing any Cookie
   Compliance plugins, or Optimisation plugins as the client flagged it before I’d
   installed them.
 * Can you provide the name of the cookie so that I can ask my web host to check
   they’re not blocking it please?
 * Thanks,
    Kind Regards, Steve
 *  Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/)
 * (@codepeople)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/captcha-not-working-48/#post-14501638)
 * Hi [@gtherat](https://wordpress.org/support/users/gtherat/),
 * The cookie is **rand_code_1** . If there are multiple forms in the page then 
   will be **rand_code_1**, **rand_code_2**, **rand_code_3**,…
 * Thank you for using the plugin!
 *  [gtherat](https://wordpress.org/support/users/gtherat/)
 * (@gtherat)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/captcha-not-working-48/#post-14507071)
 * Hi [@codepeople](https://wordpress.org/support/users/codepeople/)
 * Thanks for the info, I passed that onto my web host, they actually found in the
   end that the GET request was being cached, so that resolved my issue, just purchased
   the full license for your plugin (via my colleague), thanks very much 🙂
 * Steve

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘CAPTCHA NOT working?’ is closed to new replies.

 * ![](https://ps.w.org/appointment-hour-booking/assets/icon-256x256.png?rev=1784135)
 * [Appointment Hour Booking - Booking Calendar](https://wordpress.org/plugins/appointment-hour-booking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/appointment-hour-booking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/appointment-hour-booking/)
 * [Active Topics](https://wordpress.org/support/plugin/appointment-hour-booking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/appointment-hour-booking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/appointment-hour-booking/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [gtherat](https://wordpress.org/support/users/gtherat/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/captcha-not-working-48/#post-14507071)
 * Status: resolved