Title: Captcha Not Working Last modified: August 30, 2016 --- # Captcha Not Working * Resolved [KarrieHungerford](https://wordpress.org/support/users/karriehungerford/) * (@karriehungerford) * [10 years, 9 months ago](https://wordpress.org/support/topic/captcha-not-working-23/) * We are using the captcha plug-in, Google Captcha (reCAPTCHA) by BestWebSoft, and it’s working, but not in the WordPress to lead for Salesforce form, using your plug-in. * The captcha box does not display the image. * Can you please tell me if there is a specific captcha plug-in that must be used and how to make this work? * If your recommendation is to add custom code to the file, please tell us where to place it and provide the code. Thank you very much. * [https://wordpress.org/plugins/salesforce-wordpress-to-lead/](https://wordpress.org/plugins/salesforce-wordpress-to-lead/) Viewing 11 replies - 1 through 11 (of 11 total) * [Gerard Hollemans – Streamit](https://wordpress.org/support/users/gerard-hollemans-streamit/) * (@gerard-hollemans-streamit) * [10 years, 9 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423638) * We have the same problem (streamit.eu/contact), depending on the browser used( Chrome under Win7 works, FF and IE under Win7 do not, FF under iOS does not). * We simply have checked the box ‘Use CAPTCHA?’, no special plugin for the captcha. * A solution would be appreciated. * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [10 years, 9 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423639) * The captcha is built into the plugin, no additional plugin needed. If you’re not seeing a captcha when you enable that option, something is breaking the captcha generation process. * Can you each share: * 1. A URL where I can see the issue (a form with the captcha enabled). 2. Who your web host is (ideally a link to their site) 3. If you (or your host) are using any caching plugins or a static cache like varnish. * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [10 years, 9 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423642) * [@gerard-hollemans-streamit](https://wordpress.org/support/users/gerard-hollemans-streamit/) Looks like the font is not rendering. Can you verify if freetype is installed and enabled on your server? * In other words, what’s the output of gd_info() on your server say for freetype support? [http://php.net/manual/en/function.gd-info.php](http://php.net/manual/en/function.gd-info.php) * Thread Starter [KarrieHungerford](https://wordpress.org/support/users/karriehungerford/) * (@karriehungerford) * [10 years, 9 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423674) * Hi, Thank you Nick. Here is a link to the form with captcha enabled: [http://www.givingtrax.com/test-contact-us-form-salesforce/](http://www.givingtrax.com/test-contact-us-form-salesforce/) * I’ve tested standard captcha plug-ins, such as BWS from Best Web Software and they are all rendering. We do have BWS active for our comment pages and admin login. * We host on a cloud server using our own install of wordpress. * We are using the performance plug-in called W3 total-cache by Frederick Townes. * thank you. * Karrie * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [10 years, 9 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423676) * @ KarrieHungerford: Can you enable WP_DEBUG, view a form with a captcha and send me the output? * [http://thoughtrefinery.com/contact/](http://thoughtrefinery.com/contact/) * [Gerard Hollemans – Streamit](https://wordpress.org/support/users/gerard-hollemans-streamit/) * (@gerard-hollemans-streamit) * [10 years, 9 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423739) * Hi Nick, * gd_info() gives the following: * array(12) { [“GD Version”]=> string(9) “2.1.1-dev” [“FreeType Support”]=> bool( true) [“FreeType Linkage”]=> string(13) “with freetype” [“T1Lib Support”]=> bool( false) [“GIF Read Support”]=> bool(true) [“GIF Create Support”]=> bool(true) [“ JPEG Support”]=> bool(true) [“PNG Support”]=> bool(true) [“WBMP Support”]=> bool( true) [“XPM Support”]=> bool(true) [“XBM Support”]=> bool(true) [“JIS-mapped Japanese Font Support”]=> bool(false) } * Kind regards, Gerard * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [10 years, 9 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423742) * [@gerard-hollemans-streamit](https://wordpress.org/support/users/gerard-hollemans-streamit/) * Well that looks correct. Something else is going on. * Can you… enable WP_DEBUG: [https://codex.wordpress.org/Debugging_in_WordPress](https://codex.wordpress.org/Debugging_in_WordPress) * Then view a form with a captcha and send me the log? * [http://thoughtrefinery.com/contact/](http://thoughtrefinery.com/contact/) * [Gerard Hollemans – Streamit](https://wordpress.org/support/users/gerard-hollemans-streamit/) * (@gerard-hollemans-streamit) * [10 years, 9 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423756) * Hi Nick, * Just sent you the logs. Your help is much appreciated. * Kind regards, Gerard * [rdinwiddie](https://wordpress.org/support/users/rdinwiddie/) * (@rdinwiddie) * [10 years, 8 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423825) * Hi Nick, I am also having the same issue with Captcha not rendering image. Can you assist, I have not seen any further notes on this topic. * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [10 years, 8 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423826) * 99/100 times this is due to your web hosting setup. * Send me WP debug log of a failed captcha render and your hosting info and I may be able to help. * [http://thoughtrefinery.com/contact/](http://thoughtrefinery.com/contact/) * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [10 years, 8 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423827) * Also, new threads for new issues please. The same symptoms don’t always mean the same cause. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Captcha Not Working’ is closed to new replies. * ![](https://ps.w.org/salesforce-wordpress-to-lead/assets/icon-256x256.png?rev =2316786) * [Brilliant Web-to-Lead for Salesforce](https://wordpress.org/plugins/salesforce-wordpress-to-lead/) * [Frequently Asked Questions](https://wordpress.org/plugins/salesforce-wordpress-to-lead/#faq) * [Support Threads](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/) * [Active Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/unresolved/) * [Reviews](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/reviews/) * 11 replies * 4 participants * Last reply from: [Nick Ciske](https://wordpress.org/support/users/nickciske/) * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/captcha-not-working-23/#post-6423827) * Status: resolved