Support » Plugin: Brilliant Web-to-Lead for Salesforce » CAPTCHA error. Image not loading.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    Your server is failing to return the CAPTCHA image for some reason — instead it’s returning an empty image file (no data).

    Where is your site hosted? What plan?
    Is WP-DEBUG turned on?
    Do you have JetPack installed? Does turning that off fix it?
    Does turning off all other plugins fix it?
    Does switching to a bundled theme fix it?
    Are you open to giving me admin and FTP access to troubleshoot on your server?

    I’m a bit buried at the moment, so I’m not sure when I’ll be able to troubleshoot further.

    Thread Starter Aaron

    (@aaronrayburn)

    Nick,

    How would you prefer we contact you outside of wordpress.org?

    -Aaron

    Thread Starter Aaron

    (@aaronrayburn)

    We turned off all the plugins on the site and the CAPTCHA started to work. Then we turned them all back on one by one until it disappeared again.

    Turns out it was our buddypress plugin blocking the captcha from working…

    Thanks Nick for being such a great help and plugin developer!

    Plugin Author Nick Ciske

    (@nickciske)

    Actual issue:

    WP_DEBUG was enabled, which can cause errors (PHP notices, warnings, etc). to corrupt the image output.

    To fix, add this to WP-CONFIG:

    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);

    http://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_debugging

Viewing 4 replies - 1 through 4 (of 4 total)
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