Title: Captcha Last modified: August 22, 2016 --- # Captcha * Resolved [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/) * I’m having an issue getting the captcha to display properly on the submit ticket page. All I see is an icon with a “?” as if the image failed to load–causing no one to be able to create a new ticket. Is there anything I should try to fix this or can I just remove the captcha all together? * [https://wordpress.org/plugins/key4ce-osticket-bridge/](https://wordpress.org/plugins/key4ce-osticket-bridge/) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/captcha-74/page/2/?output_format=md) [→](https://wordpress.org/support/topic/captcha-74/page/2/?output_format=md) * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952089) * Hello, * if the captcha doesn’t work i assume your page caching gets in the way of it. try and exclude the page from being cached and the captcha should work just fine:-). * Regards, Marco * Thread Starter [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952091) * I don’t have any caching plugins enabled currently. * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952096) * That sounds odd, as the captcha runs just fine code wise. * do you have other plugins loaded with custom captcha’s? (something that overwrites or breaks function). * you can optionally enable WP debug to see the errors behind it. * Thread Starter [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952098) * _[ Moderator note: Code fixed, please wrap code in [backticks or use the code button](http://codex.wordpress.org/Forum_Welcome#Posting_Code).]_ * ``` Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 28 Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 28 Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 28 WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'ON .id=ost_ticket.status_id WHERE user_id='' and .state='open'' at line 1] SELECT COUNT(*) FROM ost_ticket INNER JOIN ON .id=ost_ticket.status_id WHERE user_id='' and .state='open' Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 30 Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 30 Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 30 WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'ON .id=ost_ticket.status_id WHERE user_id='' and .state='open'' at line 1] SELECT COUNT(*) FROM ost_ticket INNER JOIN ON .id=ost_ticket.status_id WHERE user_id='' and .state='open' Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 31 Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 31 Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 31 WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'ON .id=ost_ticket.status_id WHERE user_id='' and .state='closed'' at line 1] SELECT COUNT(*) FROM ost_ticket INNER JOIN ON .id=ost_ticket.status_id WHERE user_id='' and .state='closed' Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 43 Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 43 Notice: Undefined variable: ost_ticket_status in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 43 Notice: Undefined variable: ticket in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 43 WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'as status,ost_ticket.number,ost_ticket.created,ost_ticket.ticket_id,ost_ticket.i' at line 1] SELECT ost_ticket.user_id,.state as status,ost_ticket.number,ost_ticket.created,ost_ticket.ticket_id,ost_ticket.isanswered,ost_user.name,ost_department.dept_name,ost_ticket__cdata.priority,ost_ticket__cdata.subject,ost_user_email.address FROM ost_ticket INNER JOIN ost_department ON ost_department.dept_id=ost_ticket.dept_id INNER JOIN ost_user ON ost_user.id=ost_ticket.user_id INNER JOIN ON .id=ost_ticket.status_id INNER JOIN ost_user_email ON ost_user_email.user_id=ost_ticket.user_id LEFT JOIN ost_ticket__cdata on ost_ticket__cdata.ticket_id = ost_ticket.ticket_id WHERE 'number' ='' Notice: Undefined variable: ticket in /home/ezwriter/public_html/ezwriteraddin.com/wp-content/plugins/key4ce-osticket-bridge/includes/database.php on line 57 ``` * Thread Starter [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952127) * Sorry about not wrapping the PHP notices in code formatting. Anyway above are the errors I get when I set `WP_DEBUG=TRUE`. * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952129) * what osticket version do you have? and did you make sure you set the right version in the plugin configuration? * Thread Starter [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952131) * I’m using the develop branch from github. In the osTicket settings its listed as `1.8-git (?)`. * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952133) * yeah their branch is a bit of a mess in github. * but our plugin isn’t compatible with 1.8 just 1.9.3 to 1.9.6 had to drop everything below as the queries got way too different. * Thread Starter [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952134) * Ok I’ll try to switch. I was trying to use the latest version which I assumed would be the develop branch. * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952135) * it is the dev version, unfortunatly the branches they got are a big mess. so to find the actual 1.9.6 or up is difficult * also keep in mind osticket changes their database queries on nearly every update, so if you want to stay compatible always check if the version is supported by our plugin (which currently is between 1.9.3 and 1.9.6) * Thread Starter [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952140) * Ok awesome. Thanks for the help. So I can use 1.9.6 even though the plugin dropdown only shows 1.9.5.1? * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952141) * yeah, there’s no db changes between 1.9.5.1 and 1.9.6 (was surprised about that my self too haha :-)) * Thread Starter [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952142) * Ok I’m going to checkout 1.9.6 and see how that works * Thread Starter [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952147) * Hmm. I switched to 1.9.6 and did a new install with a new database to make sure I had the correct DB config and I’m still getting the error notices from the plugin. Could there be something else I’m doing wrong? * Thread Starter [clreed87](https://wordpress.org/support/users/clreed87/) * (@clreed87) * [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/#post-5952247) * Would installing from the website vs the git repository make a difference? It shouldnt matter as long as I checkout the correct version. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/captcha-74/page/2/?output_format=md) [→](https://wordpress.org/support/topic/captcha-74/page/2/?output_format=md) The topic ‘Captcha’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/key4ce-osticket-bridge_dddede.svg) * [Key4ce osTicket Bridge](https://wordpress.org/plugins/key4ce-osticket-bridge/) * [Frequently Asked Questions](https://wordpress.org/plugins/key4ce-osticket-bridge/#faq) * [Support Threads](https://wordpress.org/support/plugin/key4ce-osticket-bridge/) * [Active Topics](https://wordpress.org/support/plugin/key4ce-osticket-bridge/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/key4ce-osticket-bridge/unresolved/) * [Reviews](https://wordpress.org/support/plugin/key4ce-osticket-bridge/reviews/) * 17 replies * 2 participants * Last reply from: [clreed87](https://wordpress.org/support/users/clreed87/) * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/captcha-74/page/2/#post-5952292) * Status: resolved