Title: Capacity/Network problems? Last modified: August 19, 2020 --- # Capacity/Network problems? * [obmgmt](https://wordpress.org/support/users/obmgmt/) * (@obmgmt) * [5 years, 9 months ago](https://wordpress.org/support/topic/capacity-network-problems/) * Hello. We’ve been testing with the latest version of the plugin but seem to be having connection issues with your server. * For example, on *every* page load [https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17](https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17) is requested twice. Loading that URL however is failing, causing at minimum a 10 – 15 second delay on every page load. This is also impacting the front end, as those requests have to time out for 5 seconds each before the page can be generated, regardless of whether the page is cached or not. * Could you please comment on whether you have known network issues that are being addressed? * I’ve tried loading the above URL from multiple locations globally, so I don’t think it’s our network at fault here, or our web server. e.g. here’s just one of the request results showing connection issues * # wget -O – “[https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17”](https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17”); – 2020-08-19 15:43:09– [https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17](https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17) Resolving wplc.3cx.net… 34.89.245.184 Connecting to wplc.3cx.net|34.89.245.184 |:443… failed: Connection timed out. Retrying. * –2020-08-19 15:44:13– (try: 2) [https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17](https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17) Connecting to wplc.3cx.net|34.89.245.184|:443… failed: Connection timed out. Retrying. * –2020-08-19 15:45:18– (try: 3) [https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17](https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17) Connecting to wplc.3cx.net|34.89.245.184|:443… connected. HTTP request sent, awaiting response… 200 OK Length: 103 [application/json] Saving to: “STDOUTâ € * 0% [ ] 0 –.-K/s {100%[====================================================== ====================>] 103 –.-K/s in 0s * 2020-08-19 15:45:25 (35.4 MB/s) – written to stdout [103/103] * Thanks for your help! Viewing 1 replies (of 1 total) * Thread Starter [obmgmt](https://wordpress.org/support/users/obmgmt/) * (@obmgmt) * [5 years, 8 months ago](https://wordpress.org/support/topic/capacity-network-problems/#post-13301908) * Ignore this, moved to the correct plugin location [https://wordpress.org/support/plugin/wp-live-chat-support/](https://wordpress.org/support/plugin/wp-live-chat-support/) Viewing 1 replies (of 1 total) The topic ‘Capacity/Network problems?’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/3cx-live-chat-talk_63768c.svg) * [3CX Live Chat and Talk](https://wordpress.org/plugins/3cx-live-chat-talk/) * [Frequently Asked Questions](https://wordpress.org/plugins/3cx-live-chat-talk/#faq) * [Support Threads](https://wordpress.org/support/plugin/3cx-live-chat-talk/) * [Active Topics](https://wordpress.org/support/plugin/3cx-live-chat-talk/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/3cx-live-chat-talk/unresolved/) * [Reviews](https://wordpress.org/support/plugin/3cx-live-chat-talk/reviews/) * 1 reply * 1 participant * Last reply from: [obmgmt](https://wordpress.org/support/users/obmgmt/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/capacity-network-problems/#post-13301908) * Status: not resolved