Title: Capacity/Network problems?
Last modified: August 24, 2020

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# Capacity/Network problems?

 *  [obmgmt](https://wordpress.org/support/users/obmgmt/)
 * (@obmgmt)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/capacity-network-problems-2/)
 * Hello. We’ve been testing with the latest version of the plugin but seem to be
   having connection issues with your server late last week, 2020-08-19 15:45:25
   AEST to be precise. This was ongoing though for some time before then.
 * For example, on *every* page load [https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17](https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17)
   is requested twice. Loading that URL however failed, causing at minimum a 10 –
   15 second delay on every page load. This also impacted the front end, as those
   requests have to time out for 5 seconds each before the page can be generated,
   regardless of whether the page is cached or not.
 * Could you please comment on whether you had known network issues that were being
   addressed? As the problem seems to have been fixed, how did you address those
   issues, and do you expect more in future? This is a very important question, 
   as the impact of your servers slow response times would impact EVERY site that
   has your plugin installed.
 * I tried loading the above URL from multiple locations globally, so I don’t think
   it was our network at fault here, or our web server. e.g. here’s just one of 
   the request results showing connection issues
 * # wget -O – “https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&
   guid=&pluginversion=9.0.17”
    –2020-08-19 15:43:09– [https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17](https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17)
   Resolving wplc.3cx.net… 34.89.245.184 Connecting to wplc.3cx.net|34.89.245.184
   |:443… failed: Connection timed out. Retrying.
 * –2020-08-19 15:44:13– (try: 2) [https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17](https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17)
   
   Connecting to wplc.3cx.net|34.89.245.184|:443… failed: Connection timed out. 
   Retrying.
 * –2020-08-19 15:45:18– (try: 3) [https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17](https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17)
   
   Connecting to wplc.3cx.net|34.89.245.184|:443… connected. HTTP request sent, 
   awaiting response… 200 OK Length: 103 [application/json] Saving to: “STDOUTâ
   €
 * 0% [ ] 0 –.-K/s {100%[=======================================================
   ===================>] 103 –.-K/s in 0s
 * 2020-08-19 15:45:25 (35.4 MB/s) – written to stdout [103/103]
 * Thanks for your help!

Viewing 1 replies (of 1 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/capacity-network-problems-2/#post-13302550)
 * Thanks for reporting this. This request failing shouldn’t have affected your 
   website. We’ll look into this and get it fixed as soon as possible.

Viewing 1 replies (of 1 total)

The topic ‘Capacity/Network problems?’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/capacity-network-problems-2/#post-13302550)
 * Status: not resolved