Support » Fixing WordPress » Can't view or preview page in browser without 404 error code

  • Resolved mkillustrations


    I am new to WordPress, and don’t quite know what I’m doing. I’m designing my website using a them I purchased and while creating my home or index page I was able to preview and view my page as I was working on it. I have now created a second page, called About Us, and started editing it (it was a theme page that I am editing and changing) and I want to see what it looks like but the preview button and the view page button both give me an error in my browser (I’m using Firefox which I believe is the latest version) that says this:
    The page cannot be found
    The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

    Please try the following:

    Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
    If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
    Click the Back button to try another link.

    HTTP Error 404 – File or directory not found.
    Internet Information Services (IIS)

    Technical Information (for support personnel)

    Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
    Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.

    I have actually tried opening other random pages from the theme and get the same error message, only the home page I created will let me view in the browser.
    Since I really don’t know what I”m doing, I need to be able to see what the code looks like after I alter something, so I really need to preview it. Can you help me.
    This is my site:
    The page I can’t view is

    I don’t know if it is relevant, but I also wasn’t able to make a menu that worked…all the pages in the menu, if I clicked on them from the home page gave me the same error message. So I deleted the menu thinking, maybe I needed to create all my pages first and then make the menu? (Before I had created the menu using pages from the theme I purchased).

    I would love to have this resolved so I can work on my site.
    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Mike Price


    WP Engine Tech Support

    Hey there,

    This could be a simple issue with your permalinks which means go to permalink settings switch to default then save changes. Then switch back to your desired permalink structure and save again.

    If this doesn’t solve the issue, check your htacess file to ensure it has the proper WordPress rules set up as seen here:

    Where do I find the htacess file to check that? Thank you so much for your help.

    Mike Price


    WP Engine Tech Support

    Hey there

    Depends on your host, but you should be able to get this via FTP/SFTP (be sure to select “show hidden/invisible files” when doing this so you can view and edit your htaccess file. If you can’t do this, please contact your host and they should be able to help 🙂

    THank you! The permalink trick did it. I left it on default…is that ok? I hadn’t put it on custom but it was there.

    Mike Price


    WP Engine Tech Support

    Awesome, glad to hear it! You should be able to change them back to something better than the ugly default links but if it doesn’t work, that means your htacess rules still need to be changed.

Viewing 5 replies - 1 through 5 (of 5 total)
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