Can't view my dashboard when I log in (5 posts)

  1. Greg Sandler
    Posted 2 years ago #

    Everything was working great until last night when I attempted to install a plugin. As soon as I hit the install button, my viewable dashboard and all other pages went blank white.

    My website is still live and looks fine, but I can't see anything on my back end (or admin area).

    I would try to uninstall the plugin, however I can't see any buttons do accomplish this.

    I have tried on various browsers, IE, FF, and Chrome... all the same. I tried clearing my cache, same thing.

    Please help!

  2. Angie Bergmann
    Posted 2 years ago #

    Do you have FTP access to your website?

  3. esmi
    Forum Moderator
    Posted 2 years ago #

    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

  4. Greg Sandler
    Posted 2 years ago #

    I don't have FTP access right now, I must track down the designer who made the site. Any other suggestions in the meantime?

  5. Angie Bergmann
    Posted 2 years ago #

    You will need FTP or panel access from the host of the website to fix the issue, as Esmi described above sadly.

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