Title: Can’t use this plugin (Administration error)
Last modified: November 16, 2021

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# Can’t use this plugin (Administration error)

 *  Resolved [marbs](https://wordpress.org/support/users/marbs/)
 * (@marbs)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/cant-use-this-plugin-administration-error/)
 * > 2021-11-16 00:30:10: Error occurred while automatically gettings access key.
   > Error: SERVER_ERROR NO: 5 MSG: An account connected to site *****.com already
   > exists. Please restore access to the account [https://cleantalk.org/my/reset_password](https://cleantalk.org/my/reset_password)
 * When I try that I get:
 * > Unknown email.

Viewing 1 replies (of 1 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/cant-use-this-plugin-administration-error/#post-15078595)
 * Hello [@marbs](https://wordpress.org/support/users/marbs/)
 * Please, note that this question is about Cleantalk paid service.
 * Any premium or non-plugin questions, as per forum rules, need to be asked via
   private ticket system: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Please, copy/paste this topic URL ([https://wordpress.org/support/topic/my-account-isnt-updated/](https://wordpress.org/support/topic/my-account-isnt-updated/))
   to the new ticket.
 * Hope to see yoг soon there.

Viewing 1 replies (of 1 total)

The topic ‘Can’t use this plugin (Administration error)’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/cant-use-this-plugin-administration-error/#post-15078595)
 * Status: resolved