Title: can’t use jetback
Last modified: June 16, 2018

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# can’t use jetback

 *  Resolved [ericishandsome](https://wordpress.org/support/users/ericishandsome/)
 * (@ericishandsome)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-use-jetback/)
 * Hi there,
    When I finished to install Jetback plugin. Press the “setting jetback”
   button and it can’t work. Showing an error message above the button.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-use-jetback%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10405977)
 * Hi there, thanks for reporting this, and sorry for the trouble!
 * I am seeing a connection error when I run your site through our diagnostic tools.
   Can you please try cycling your Jetpack connection, by deleting the plugin then
   reinstalling/reconnecting to WordPress.com?
 * First, please go to WordPress.com/me and click on the sign out button, to make
   sure you’re completely logged out of WordPress.com.
 * Then, to deactivate and delete Jetpack, head to your site dashboard and go to
   Plugins > Installed Plugins. Once the plugin is completely removed, go to Plugins
   > Add New to install it, then reconnect.
 * If you still have issues when you try to connect your WordPress.com account to
   your site using the Jetpack plugin, please let us know what error shows up and
   we’re happy to look further into it!
 * Thanks, 
 *  Thread Starter [ericishandsome](https://wordpress.org/support/users/ericishandsome/)
 * (@ericishandsome)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10413245)
 * Hi there,
    Thanks for your kindly reply. Unfortunately the solution you provided
   didn’t work. And the error message is empty that I don’t know what’s going on.
 * Thanks,
 *  Plugin Support [lizkarkoski](https://wordpress.org/support/users/lizkarkoski/)
 * (@lizkarkoski)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10415019)
 * [@ericishandsome](https://wordpress.org/support/users/ericishandsome/) –
 * Thanks for getting back to us here. Have you tried using a different web browser?
 *  Thread Starter [ericishandsome](https://wordpress.org/support/users/ericishandsome/)
 * (@ericishandsome)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10418826)
 * Hi there,
    I changed the browser from google chrome to microsoft edge and the
   error message appeared:
 * Error Details: The Jetpack server encountered the following client error: Verification
   secrets not found
 * How can I solve the problem? Thanks a lot.
 *  Plugin Support [lizkarkoski](https://wordpress.org/support/users/lizkarkoski/)
 * (@lizkarkoski)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10419059)
 * Good morning –
 * Typically this is some kind of cache-related issue. Have you tried to flush the
   cache already? If not, give that a try. If it still hasn’t worked try adding 
   this plugin to flush object cache: [https://github.com/georgestephanis/object-cache-flusher-button/](https://github.com/georgestephanis/object-cache-flusher-button/)
 *  Thread Starter [ericishandsome](https://wordpress.org/support/users/ericishandsome/)
 * (@ericishandsome)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10420608)
 * Hi there,
 * Thanks for your kindly reply. I flushed the cache but it still hasn’t worked.
   How can I add the plugin you provide?
 * Thanks!
 *  Plugin Support [lizkarkoski](https://wordpress.org/support/users/lizkarkoski/)
 * (@lizkarkoski)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10422522)
 * Good morning – It’s here:
 * [https://github.com/georgestephanis/object-cache-flusher-button/blob/master/object-cache-flusher-button.php](https://github.com/georgestephanis/object-cache-flusher-button/blob/master/object-cache-flusher-button.php)
 *  [pmciano](https://wordpress.org/support/users/pmciano/)
 * (@pmciano)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10466646)
 * [@ericishandsome](https://wordpress.org/support/users/ericishandsome/)
 * Copy the text here and save it as a `.php` file with a name of your choosing:
 * [https://raw.githubusercontent.com/georgestephanis/object-cache-flusher-button/master/object-cache-flusher-button.php](https://raw.githubusercontent.com/georgestephanis/object-cache-flusher-button/master/object-cache-flusher-button.php)
 * Then, follow the first few steps here to add it to your site:
 * [https://developer.wordpress.org/plugins/the-basics/](https://developer.wordpress.org/plugins/the-basics/)
 * We hope that helps!
 *  [pmciano](https://wordpress.org/support/users/pmciano/)
 * (@pmciano)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10511934)
 * [@ericishandsome](https://wordpress.org/support/users/ericishandsome/)
 * We haven’t heard back from you in a while, so we’re going to mark this as resolved.
   If you have any further questions, please start a new thread.
 *  [andipants1210](https://wordpress.org/support/users/andipants1210/)
 * (@andipants1210)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10537324)
 * I have tried the suggested fix by [@pmciano](https://wordpress.org/support/users/pmciano/)
   but still receive this error, too. This is a fresh install of wp 4.9.7, with 
   akismet and nextgen gallery installed. I have flushed the cache, and followed
   the directions. I have tried different browsers, too. Any other suggestions would
   be very welcome because I need to get this working soon. Thanks so much!!
 *  [pmciano](https://wordpress.org/support/users/pmciano/)
 * (@pmciano)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10540341)
 * [@andipants1210](https://wordpress.org/support/users/andipants1210/)
 * Could you please start your own thread, as per the [Forum Welcome](https://make.wordpress.org/support/handbook/forum-welcome/#post-in-the-best-place)?
 * [https://wordpress.org/support/plugin/jetpack#new-post](https://wordpress.org/support/plugin/jetpack#new-post)
 * Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘can’t use jetback’ is closed to new replies.

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 * 11 replies
 * 5 participants
 * Last reply from: [pmciano](https://wordpress.org/support/users/pmciano/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/cant-use-jetback/#post-10540341)
 * Status: resolved