Can't use advanced layout editor

rainicexx
(@rainicexx)

7 years, 9 months ago

Today I updated my site “MaisonCanada.ca” to 4.5.3, but after that when I open Page-Home page-edit, it’s always loading, and I can’t edit the page layout, I can’t use advanced layout editor. It’s loading forever.
I can’t change the theme since it’s a company website, I don’t wanna cause any trouble.
Is there a way to degrade the site or recover it to the point before I upgraded it?
Or how to solve the problem and make advanced layout editor work again?

Thanks!

Riki Yao

Viewing 4 replies - 1 through 4 (of 4 total)

Matheus Martins
(@matheusfd)

7 years, 9 months ago

Hi rainicexx,

Did you take a look at the browser’s console? Something there can help we all understand what is happening to you.

it would be very helpful if you take some screenshots too, it can help us.

Other thing and I really encourage you to do that is deactivate plugins, look if everything is working and then active one-by-one. Doing this you can probably find a plugin that is conflicting.

Thread Starter rainicexx
(@rainicexx)

7 years, 9 months ago

Hi Matheus,
Thanks,
1, I’ve already deactivated all the plugins before I posted the question because I saw this one,
https://wordpress.org/support/topic/cant-open-pages-for-editing?replies=6

but it didn’t solve my problem and I don’t wanna change theme since it’s a company website…

2, It used to be ok before I upgraded the site, but once I upgraded I can’t use advanced layout editor any more.

3, here’s the screenshot,
https://1pdhgg-dm2305.files.1drv.com/y3mmR6zTRXJuxG7N5ceU597e6L5xWBaJinFvHmf91lwtlB6rw8n3JC_Xyz_1WXzYjLlX1LhjgBZ18syWrl_09f1pOrMUQAYsEuc4GXqo3pn1gUu1E8JqigjIUA-xzwRAM2t9jhFqF1XZP_E2PfclHq7HmkDMw0IJAS7Oyx-hFPXT3E?width=660&height=318&cropmode=none

It just keep loading…

Thread Starter rainicexx
(@rainicexx)

7 years, 9 months ago

Hi Matheus,
sorry the screen shot is not clear, please have a look this one.
https://1pdhgg-dm2305.files.1drv.com/y3mmR6zTRXJuxG7N5ceU597e6L5xWBaJinFvHmf91lwtlB6rw8n3JC_Xyz_1WXzYjLlX1LhjgBZ18syWrl_09f1pOrMUQAYsEuc4GXqo3pn1gUu1E8JqigjIUA-xzwRAM2t9jhFqF1XZP_E2PfclHq7HmkDMw0IJAS7Oyx-hFPXT3E?width=1600&height=771&cropmode=none

===============================================
Hi James,

I saw your reply in my email but not here, so I’m not sure whether you deleted the reply or not.
===================
James Huff wrote:

Is “Advanced Layout Editor” a feature of your theme? If so, what is the name of the theme you’re using?
===================
On the Edit page there’s a blue button to switch between Default editor and Advanced editor, once I switch to advanced editor, it’s keep loading in the edit box. and I can’t even switch the edit mode.

The theme i’m using is ENFOLD

Thanks!

Riki Yao

Matheus Martins
(@matheusfd)

7 years, 9 months ago

ENFOLD is a commercial theme, isn’t it?

If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Codex – https://codex.wordpress.org/Forum_Welcome#Commercial_Products

A tip we can give you is: take a look at the browser’s console and see if there is any error.

Viewing 4 replies - 1 through 4 (of 4 total)

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Can't use advanced layout editor

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