WordPress.org

Forums

can't upload/change anything on my site (26 posts)

  1. lenafaber
    Member
    Posted 8 years ago #

    I have this problem periodically with our website -- it's not the server, as I can upload/change any HTML pages fine, but the problem only occurs with WordPress. I wrote in about a year ago, things sort of recovered on their own -- I didn't do anythihng different. It was down about 5 days. Since then, sometimes an upload attempt stalls with "could not load any data from this location," but if I clicked enter about 20 times, it would eventually work (very time-consuming and frustrating.) But now, even clicking enter endlessly doesn't appear to help. What to do? Has an update been made recently? I found that others have had this same problem (see http://wordpress.org/support/topic/10547?replies=4).

    Thanks.

  2. moshu
    Member
    Posted 8 years ago #

    That's an almost 2-years old thread you linked to.
    Since then there were several very substantial upgrades - the latest version today is 2.0.2.

    And what you wrote about the site being down for 5 days - that can't be anything else than host/server problem.

  3. lenafaber
    Member
    Posted 8 years ago #

    Ok, thanks...but, I still have this problem uploading new photos -- I get the same error message I got almost 18 months ago. As mentioned, I would periodically get the same problem since then, but if I tried about 15-20 times (bey clicking "enter") it would add the photo. But no matter how many times I try now, it doesn't work. When I mentioned that WordPress didn't work for almost 5 days on my site, the site itself was up and running - I had no problems changing/adding HTML pages, or even graphics. It was only the WordPress function that would give me the same error I'm getting now. In any case, I just wonder what to do at this point, I can't seem to upload any new photos for 3 days now...

    Thanks.

  4. lenafaber
    Member
    Posted 8 years ago #

    Hi, can anyone help with this? I also posted the same message for the same problem a month ago - it's in the same category - but never received a reply. This problem loading photos just comes and goes, seemingly without reason - nothing on this end is ever new or changed. Help?

    Thanks.

  5. lenafaber
    Member
    Posted 8 years ago #

    Folks, please, I'm imploring you, begging you, please don't brush me off. I know you think my server must be the culprit, as you suggested a year and a half ago when I had the same problem. I've had the same problem multiple times since -- but as I mentioned, I just sit here and click "Add Custom Field" about 20 times and my photos would be uploaded to my site. I just want to know if there's anything that can be done to salvage my site before hiring someone to dislodge WordPress altogether and figure out a new and similarly easy way to upload photos. Before you presume I'm a complete loss when it comes to computers, I was the assistant director of web communications at NYU for 5 years -- I'm not a supreme techie by ANY means, but I can guarantee that I've done nothing differently when it comes to my routine, and have changed nothing with regard to my computer. Off and on this problem occurs, and I usually just wait it out. This time it's been several days that I can't upload photos, and I'm afraid (as always) this might be THE time it's final, and I have to find alternative methods. I'm using Safari 1.3.2, and have no problems with the site vis-a-vis HTML or graphics - no server problems - only a WordPress problem. I really LIKE WordPress, I'm not criticizing, please don't misunderstand, I just want to upload photos of our babies to our site :) If I can provide any more information that could be helpful to finding a solution, please let me know.

    Thanks.

  6. lenafaber
    Member
    Posted 8 years ago #

    Is there another site or source for support? I can't seem to get a response from anyone, and it's day 5 of being unable to load photos onto my site, not having done anything differently on this end. I get the message, "Safari can't open this page...because it could not load any data from this location." As mentioned previously, this has happened before, but it usualyl doesn't last long (I assume there's an update being done by WordPress), and it works after a day or so. But it's been several days now, and I'm on the verge of dismantling WordPress altogether as there seems to be nothing I can do, and no one will get back to me...help?

    Thanks,

  7. lenafaber
    Member
    Posted 8 years ago #

    I see that you've replied to several queries since my last, still ignoring mine...why? I've been polite, I've tried to explain the problem, which, from previous posts, I see that others have had. We've been using WordPress for 17 months to upload photos to our family / baby photo site almost daily - religiously. It's been wonderful. But for some reason you think we don't deserve help here, so on top of taking care of twins I've got to manually go in and create HTML pages for each and every photo we upload because you just don't want to help us. It's so frustrating, and I just wish you all had a little bit more of a conscious. Is it really OK to you to just avoid questions that you don't have an answer for right away? Why think some of your happy users are worthy of help and others aren't? This is sadly our day of parting with WordPress, which has been such a help to us up until now.

  8. Chris_K
    Member
    Posted 8 years ago #

    Ok, I won't ignore it. But I'll reply "Gosh, I've never seen that before. No clues, sorry"

    Did that advance your cause at all? Not really.

    ---

    We're volunteers. Nobody gets paid to be here. Nobody gets "scheduled" to be here. Folks offer support here at will and when they might have something to contribute. Dropping a big ol' guilt trip on volunteers probably won't get them all flocking to help you.

    Personally, after rereading the above with the guilt filter on, I'd be moving to another hosting service if I were you. I have a hard time saying it is a WP problem.

    Suppose you did something like this: http://www.tamba2.org.uk/wordpress/xampp/

    Can you upload photos in that environment?

  9. lenafaber
    Member
    Posted 8 years ago #

    Unfortunate that you think replies are necessary only to advance "a cause." Actually yep, hearing something - even a polite "no clue" is better than nothing at all...it's not all about serving a cause, is it? That'd be a pretty selfish outlook on life. My frustration was about asking for help and being routinely overlooked. But no, I didn't realize the support team were all volunteers, and you're right, that doesn't obligate anyone to reply to a question, so that clears up a lot. Perhaps a disclaimer should be added to the support page with this information, so one won't necessarily expect a reply. I guess the "Get Support" link had me confused.

    Really, believe it or not, my "guilt trip" is just plain old frustration and bewilderment. I've loved using WordPress to date, and just don't have the time or know-how anymore to start over from scratch. Thanks for trying to help, really (really ;)

  10. Chris_K
    Member
    Posted 8 years ago #

    Top "sticky post" here The Forums: Please Read Before Posting section 1 should address the volunteer aspect.

    it's not the server, as I can upload/change any HTML pages fine, but the problem only occurs with WordPress.

    WP relies on Php and mysql. HTML pages do not rely on php. Picture uploading relies on PHP as well. And that's where your server seems to struggle.

    Are the pictures you're uploading very large? Maybe that's the issue -- have you tried with a little file just to try and narrow things down?

    And my suggestion to try the Xampp idea was not tongue-in-cheek. It would at least give you another server to experiment with and help determine if you've truly discovered a very very rare bug or if there's something amiss in your current server's environment.

  11. lenafaber
    Member
    Posted 8 years ago #

    You DO have a disclaimer of sorts, and I apologize for suggesting the site get one when it's already there. I didn't read it, I admit it, and wish I had. I wrote to my server about the problem and exactly as they did last year, they said the problem couldn't reside with them (though as you mentioned, they are very much php oriented) but unfortunately I'm so techie-deficient I'm at a loss. So, I will look into other alternatives, including the one you suggested. It's just so odd, since the problem has come and gone for almost 2 years, but has in the past miraculously resolved itself. And using WordPress with our site has been such a breeze and terrific. Anyway, I really appreciate your help here, and in the future I'll try to make sure to read all "Read Before..." posts :)

  12. Michael Bishop

    Posted 8 years ago #

    Can you please let us know what version of WP you are using and exactly how you are trying to add the pictures?

    Can you FTP the images to your WP install and then manually (or with the quick tag button) add the images?

  13. petit
    Member
    Posted 8 years ago #

    I agree with milb - a little more of exactly how you do it would be good.
    One thing really puzzled me. You say | I just sit here and click "Add Custom Field" |.

    Why? That doesn't seem to have anything to do with image upload.
    You also say that you press Enter a lot of times, and that it sometimes solves the problem. In what insert field?

    You have a button for "Browse" and another for "Upload".

    I'm not implying anything here, just curious.

    Like HandySolo I believe it's a server hickup of some kind, despite your ISP:s statement au contrare.

    Yes, WordPress is a beauty, but I can imagine your frustration. Hopefully this will be solved.

  14. lenafaber
    Member
    Posted 8 years ago #

    You're all blowing me away with your generosity of time and effort, thank you so much. I don't know if I deserve it. But ok, let me try to be more specific. I FTP images to the images/uploads directory of my site, then login to WordPress. I click on "Edit" in the horizontal menu atop the page, select the "ID" number I'm working from ("Month 16", for ex.) look to the bottom of the page where "Add a new custom field to this post" resides. I select "image" from a drop-down menu, then type in the location/name of the image ('images/uploads/katya&sophie.jpg", for ex.) Then I click "Add Custom Field." When I do this, I get an error message that reads, "Safari can't open the page "http://hartandlena.com/wordpress/wp-admin/post.php" because it could not load any dara from this location." This is the same error message that I got about a year ago when I couldn't add photos for about a week. Then it suddenly worked again, and since then, it would occasionally stall, but with repeated clicks of "Add Custom Field," the photo would get added - but not this time. I do think it's a server error as I did an online search of this exact error message to see if anyone else experienced this, and I found someone wrote in to WordPress almost 2 years ago - using Safari, getting the same error message (http://wordpress.org/support/topic/10547?replies=4). It looks like it was a php upgrade problem, and this is probably the case here, only our server (fuzzy.phpwebhosting.com) says they've never experienced WordPress problems before. But...a php gliche sounds most likely to me (who admittedly knows next to nothing about this stuff.) We've had relatives write with withdrawal for not seeing how the babies have changed in the last week ;) But maybe the server will discover a php upgrade incompatibility with WordPress version 1.2, and maybe there's something I can do yet to save it.

    Thanks again, very much!

  15. lenafaber
    Member
    Posted 8 years ago #

    I made sure I can upload photos to the server via the "Upload" button atop the page - the horizontal menu bar, which gives me the location of the image. But it's when I go into "Edit", from the horizontal menu atop the page, to add the "new custom field" typing in the location of the file in the "Value" field that I get the error message.

  16. Michael Bishop

    Posted 8 years ago #

    I think that's part of the problem. Most users here are used to the current image upload feature in WP 2.x, and might not have even used 1.2 (I didn't come along until the release of 1.5 myself).

    Have you tried using FireFox to do the same thing, so that the problem isn't just a Safari issue?
    Also, there's no problem if you hand code the img link in the post? That is, you've uploaded via FTP, <img src="http://hartandlena.com/wordpress/images/uploads/katya&sophie.jpg" alt="katya&sophie" />

  17. Chris_K
    Member
    Posted 8 years ago #

    *smacks forehead* Why didn't I think to ask about WP version?!?

  18. lenafaber
    Member
    Posted 8 years ago #

    I just tried Firefox and no luck there, I wish I was more versed in this stuff as I can't really make sense of "hand code the img link in the post..." I upload the image to the image directory of our site, but the location's not: http://www.hartandlena.com/wordpress.images/uploads, it's http://www.hartandlena.com/images/uploads.
    A friend, the programmer from my old office set this up for me almost 2 years ago, and most of the time it's worked beautifully. Maybe I need to update WordPress. I'll read - carefully ;) this site for instructions about that and hopefully I can handle it, but we've got over 1,000 photos on this site so I should perhaps download and save everything first ;) Thanks again!

  19. Michael Bishop

    Posted 8 years ago #

    Well, we'll be here to help the whole way. But having backups is ALWAYS a good idea, regardless of upgrading.

    Regarding the hand coding. If you know the location of the image, all you need to do is insert the proper HTML. Example <img src="hartandlena.com/images/uploads/imagename.jpg" alt="sometitle" />

    You can copy and paste that code to your clipboard or somewhere else and just change the name of the image after you upload it. That might get you through until you can upgrade.

  20. lenafaber
    Member
    Posted 8 years ago #

    Do you mean hand code the location of the image in a separate HTML doc? That I can do...or did you mean hand code the location of the image somewhere within WordPress? I'm not sure where that would be. This is what the "Edit" page looks like for photos (http://hartandlena.com/wordpress/wp-admin/post.php?action=edit&post=117) username=admin, password=******...

  21. lenafaber
    Member
    Posted 8 years ago #

    Does anyone there do any freelance work? ;) I've been reading how many a happy user has upgraded their versions of WordPress, but they still use language unfamiliar to me so I worry I'll have endless silly questions. If not, I'm happy to give it a whirl. If yes, I'd be happy to provide passwords to my server, etc., and pay by the hour via PayPal, or send an online gift card, whatever's preferred. Course I don't know if the version is the gliche, but it certainly can't hurt to upgrade.

  22. moshu
    Member
    Posted 8 years ago #

    I have been around at the time of 1.2 :)
    Even in that version you did NOT need the "custom field" to display an image.
    You could upload images in two ways: via FTP and via the Upload panel. Even if you upload the majority of your images via FTP you can try to upload just one through the interface and it will give you the code you need to insert in the post's body = the text input area. (For the next pic, just change the file name...)

    So, sorry, but I have to assume you are doing something wrong while trying to upload and display images.

    As for the upgrade: it is always worth to try (if not else, for security reasons) - but I have to warn you. After WP 1.2.x starting with 1.5.x instead of "styles" WP now uses "themes", which means your site's layout/style should be converted into a theme if/when you decide about an upgrade.

    RE: freelancers. There are quite a lot, but they are not allowed to bid here publicly, so leave a contact address (in the form like "you at domain dot com") and they will contact you privately.

  23. lenafaber
    Member
    Posted 8 years ago #

    Thank you for the info about contracting freelance work, I appreciate it. I may end up doing that :) As for posting photos, the way I've been adding photos via FTP to my images folder, than by going into the WordPress "Edit" page and adding the file location to the "Value" field has worked wonderfully for 2 years now. It just stopped working last week, suddenly and for no apparent reason (no upgrades done on my end, etc.) But I'm all ears about how to add them other ways in WordPress 1.2! Yes, I can upload images to the server via the "Upload" button, as you said, But it's adding photos sequentially for a photo gallery section of the site (see http://hartandlena.com/girls/ and select a "Month") that the trouble resides. Here's what that edit page looks like: http://hartandlena.com/wordpress/wp-admin/post.php?action=edit&post=117 (username: admin, password: ****) The photos are uploaded to the server, but suddenly the "Add Custom Field" button doesn't work...

    Hmm, I may not want to upgrade since you mention "themes." The site is designed already around our custom artwork, etc. I'm hoping to hear back from our server next week too, re. possible php upgrade.

    Thanks for helping, it's much much appreciated!

  24. moshu
    Member
    Posted 8 years ago #

    I've moderated the passwords above - not a wise thing to post it publicly.

    But I went and checked out the site's admin.
    I know you said nothing was edited... however, it seems you are using the get-custom-meta plugin (or something like that) but I couldn't find any call, code in your index.php that would display what is in the meta fields.
    Even when NOT using the plugin, you need a code snippet (template tag) to display the value of a custom field; and when I checked the plugin's page at coffee2code, it also says: use this or that code line to display the content of the "meta".

    Seemingly any references to the meta field and/or the plugin has been removed from your index.php. That's the only thing I could think of seeing the code.

  25. lenafaber
    Member
    Posted 8 years ago #

    Huh, that's weird. I checked the index.php file on the server and it hasn't been moderated since 1/11/05 -- all very strange. I didn't set this up though ( a friend did) so don't know enough about it so amend it. But, maybe you're info has provided yet another clue to resolving the puzzle at last, I hope so...back to the server for more digging, and I'll see what I can find out.

    Thanks again! This has certainly been *very* helpful!

  26. lenafaber
    Member
    Posted 8 years ago #

    I had to tell you right away. I almost didn't bother, but I tried using our site today - and it worked. Just like the last time it went down for no apparent reason, and made a miraculous recovery. Doing nothing different -- just clicking an "Add Custom Field" button after all -- and it's down for one week and back the next. Also weird that it works if as you say our index.php file is missing some info(?) Wish I knew more about that to even know where to look. But I'm really grateful for all the help all of you provided. You're a great group of people.

    Lena

Topic Closed

This topic has been closed to new replies.

About this Topic