Title: Can't upload video
Last modified: August 21, 2016

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# Can't upload video

 *  [thirteencentpinball](https://wordpress.org/support/users/thirteencentpinball/)
 * (@thirteencentpinball)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/cant-upload-video/)
 * I’m unable to upload a 1.2 mb **mp4** video, but it uploads a 4 mb PDF just fine.
   It appears to hang in Safari (it’s an old version), and Chrome tells me the link
   is broken when the file has “finished” uploading, even though I had to go to 
   media-new.php to upload it to begin with. I just added a couple plug-ins that
   should add mp4 support, if that was the issue, but it still isn’t working.
 * I’ve done a lot of searching already and can’t find a fix. I just started using
   WP, new installation. PHP version is up-to-date, custom theme, only added plug-
   ins are the two aforementioned. Suggestions like adding a script to the config
   file, or changing the permissions on wp-content to 777 did not work. I’ve cleared
   my cache, restarted the browser, tried three different browsers.
 * Please help!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Pioneer Web Design](https://wordpress.org/support/users/swansonphotos/)
 * (@swansonphotos)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/cant-upload-video/#post-3734018)
 * Is the content of the mp4 protected/copyrighted?
 *  Thread Starter [thirteencentpinball](https://wordpress.org/support/users/thirteencentpinball/)
 * (@thirteencentpinball)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/cant-upload-video/#post-3734021)
 * Good question… I didn’t create it; it’s my client’s. Other files on my Mac say“
   protected MPEG-4 movie” and this one doesn’t say “protected”, nor does it say
   so in the codecs list in the Info pane. It definitely doesn’t work with a protected
   file; it worked with an unprotected m4a audio file. Am I missing something?
 *  [Pioneer Web Design](https://wordpress.org/support/users/swansonphotos/)
 * (@swansonphotos)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/cant-upload-video/#post-3734024)
 * Yes. There are many ‘techniques used to protect protected content, the least 
   of which is an OS acknowledgment of such.
 * _Create_ a new .mp4 and try to upload that.
 * Also review the varying types of ‘mp4’
 *  Thread Starter [thirteencentpinball](https://wordpress.org/support/users/thirteencentpinball/)
 * (@thirteencentpinball)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/cant-upload-video/#post-3734109)
 * Thanks, I’ll give that a try.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Can't upload video’ is closed to new replies.

## Tags

 * [media](https://wordpress.org/support/topic-tag/media/)
 * [mp4](https://wordpress.org/support/topic-tag/mp4/)
 * [upload](https://wordpress.org/support/topic-tag/upload/)
 * [video](https://wordpress.org/support/topic-tag/video/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 2 participants
 * Last reply from: [thirteencentpinball](https://wordpress.org/support/users/thirteencentpinball/)
 * Last activity: [13 years, 1 month ago](https://wordpress.org/support/topic/cant-upload-video/#post-3734109)
 * Status: not resolved

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