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[resolved] Can't upgrade the database (10 posts)

  1. ImajWorks
    Member
    Posted 1 year ago #

    I'm trying to update the database on three different sites and running into the white-screen upon updating. I'm able to refresh or hit the back button to return to the updates page within the dashboard and cannot find any errors other than the fact that I can't upgrade the database.

    The sites in question:

    http://bit.ly/1izNRHF
    http://bit.ly/PPpa2X
    http://bit.ly/PPpgb1

    I'm using Flywheel as the host. I've cleared the cache, I've disabled all other plugins and tried to update. Nothing is working. Ideas?

    https://wordpress.org/plugins/stream/

  2. Jonathan Bardo
    Member
    Plugin Author

    Posted 1 year ago #

    Hey ImajWorks!

    Thank you for reporting this! Do you happen to know the current version you are trying to upgrade from?

  3. ImajWorks
    Member
    Posted 1 year ago #

    1.3...? I think. Only because when I was able to do it successfully with other sites with nearly identical setups, I seem to remember 1.3 popping up...

  4. Jonathan Bardo
    Member
    Plugin Author

    Posted 1 year ago #

    So it's the only host that you have problem upgrading?

    In that case, I would need to know a little more about this host. What is the PHP version currently enabled on the site and what version of MySQL are you using? This might be a little obscure if you are not into devops but if you are able to tell me what is the charset of the database and what database engine it is using (I'm guessing MyIsam or InnoDB) that would help me a lot trying to reproduce the problem on my end.

  5. ImajWorks
    Member
    Posted 1 year ago #

    But I'm not having issues with every site on this host -- only these three. In fact, I upgraded one this morning from 1.3.1 without any issues.

    Save the content, these are all near mirror versions of each site.

    I'm going to ping Flywheel support to see if they can answer your questions because I'm totally out of the loop.

  6. ImajWorks
    Member
    Posted 1 year ago #

    From Flywheel via email, "We’re running version 5.5 on both PHP and MySQL."

  7. Jonathan Bardo
    Member
    Plugin Author

    Posted 1 year ago #

    Thank you, we will try to reproduce your environnement. One last question, are you using the latest version of WordPress (3.9) or something a little older?

  8. ImajWorks
    Member
    Posted 1 year ago #

    Another bit from Flywheel:

    "The database engine is MyISAM, and the charset should be utf8."

    All installations are using WP 3.9.

  9. Thanks for all the details ImajWorks. If you're familiar with phpMyAdmin there a few checks for stream database version keys that might help resolve. In the mean time we are going to do more testing on the updates from specific versions. Thanks for your patience.

  10. shadyvb
    Member
    Plugin Author

    Posted 1 year ago #

    @imajworks can you get in touch with shady+support [a.t] x-team .com so we may help resolve this issue ?

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