Support » Fixing WordPress » Can’t update WordPress or plugins

  • Resolved BBB3

    (@bbb3viz)


    I updated to WordPress 4.8 as soon as it was available. But since then, my dashboard has been showing the following message:

    “An automated WordPress update has failed to complete – please attempt the update again now.”

    When I try to repeat the 4.8 install, I get the following message:

    “Downloading update from https://downloads.wordpress.org/release/wordpress-4.8-no-content.zip…
    Unpacking the update…
    Verifying the unpacked files…
    The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-includes/version.php
    Installation Failed”

    Also, whenever I try to update plugins from the dashboard, I get:

    “Update Failed: Could not remove the old plugin.”

    Thinking my permissions might have gotten scrambled, I checked my site via FTP and found that all folder permissions were set to 775 and file permissions at 644. I reset all the folders to 755 and, for good measures, reset all the files to 644.

    This didn’t work.

    I can still update plugins manually as a workaround for now. And I guess I could run another manual update of 4.8 manually too, though I’d be afraid to break something. Also, isn’t it weird that WordPress tells me an automatic update failed to install yet also tells me I have the latest version of WP installed?

    In any case, it seems WordPress is unable to write in certain folders and overwrite or delete certain files even though all permissions are as they should be.

    I should also say I’m just a hobby guy with little to no technical knowledge of site admin. Is it possible I’m missing something obvious?

    For background, and in case that matters, my site is self-hosted on Yahoo/Luminate/Aabaco. It’s still working fine otherwise. I’m still able to publish posts and users are still able to comment.

Viewing 9 replies - 16 through 24 (of 24 total)
  • So, here is the “chat” we had with Yahoo support today:

    Swapnil - Yahoo Small Business Support 8:30:26 AM): Thank you for contacting Yahoo Small Business, my name is Swapnil. May I have your name please? 
    Me 8:30:47 AM):  
    Swapnil - Yahoo Small Business Support 8:30:54 AM): Hello , how are you doing today? 
    Me 8:31:06 AM): Could be better. 
    Me 8:31:56 AM): I opened a case 00586148, and it has been 2 days since I replied to the initial inadequate response. 
    Swapnil -  8:32:04 AM): I am really sorry inconvenience caused. 
    Swapnil -  8:32:08 AM): I will try my best to fix this issue. 
    Swapnil -  8:33:40 AM): As I have checked, you were facing issue with WordPress plugins. 
    Swapnil -  8:33:45 AM): Is that correct? 
    Me 8:35:44 AM): and themes.  Nothing will update and it is not a wordpress issue, it is a permissions issue on Yahoo.  As you can see from my most recent comment, this is a n issue being experienced by other Yahoo hosted wordpress users.  I am also have the same proiblem on antoher completely unrealted yahoo hosted wordpress blog that I administer 
    Swapnil -  8:36:29 AM): Sorry to hear that. 
    Swapnil -  8:37:45 AM): WordPress is the third party tool and we just provide platform to our customer to crate their website. 
    Swapnil -  8:37:54 AM): We are not expertise on it. 
    Swapnil -  8:38:09 AM): *create. 
    Me 8:38:35 AM): Thank you, but no need to be sorry, just don't push this off by saying we don't support wordpress.  It is not a wordpress issue.  Yahoo Small Bus provided me wordpress as the preferred blog applicaiton.  There is a problem at your end that everyone is experiencing.  Please escalate this to someone who can address the issue, not give me the book response 
    Swapnil -  8:39:36 AM): May I know what help do you need from me? 
    Swapnil -  8:40:01 AM): As I have checked, your blog is up and running. 
    Me 8:41:52 AM): Are you not reading any of this?  Yahoo has a problem with its permission that is preventing any update of plugins and themes in my WordPress dashboard.  This has been going on for over a week and seems to be system wide as I have it another blog and it is being experienced by others.  https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/ 
    Swapnil -  8:42:12 AM): Let me check. 
    Swapnil -  8:43:03 AM): Is this the domain name 
    "s.net” you are contacting us about? 
    Me 8:43:44 AM): that is the domain.  The blog is http://t/blog/ 
    Swapnil -  8:43:56 AM): Okay. 
    Swapnil -  8:44:00 AM): Please hold for just a bit, I'll be with you in less than three minutes. Thanks. 
    Swapnil -  8:44:32 AM): May I have your permission to access your account? 
    Me 8:45:19 AM): of course 
    Swapnil -  8:45:25 AM): Thank you. 
    Me 8:48:32 AM): Any update attempt results in the following message:  An error occurred while updating "Could not remove the old theme" (or plugin) 
    Swapnil -  8:49:55 AM): I need to check some details, please allow me 2-3 minutes. 
    Me 8:50:02 AM): ok 
    Swapnil -  8:54:41 AM): I am really sorry for trouble, I have checked all details from our end. There is no issue of permission from our end. 
    Swapnil -  8:55:23 AM): There may be problem of permission with the file that you are uploading. 
    Swapnil -  8:55:37 AM): Please use below link for the permission change. 
    Swapnil -  8:55:43 AM): https://codex.wordpress.org/Changing_File_Permissions 
    Swapnil -  8:56:46 AM): As I told earlier, we are not expertise on third part tool, you can either contact WordPress or any developer for your concern. 
    Me 8:57:03 AM): It is not a single file, it is multiple apps, across multiple blogs.  It is not an individual issue, it is much wider, involving Yahoo hosted wordpresss blogs.  Please escalate to someone with greater relevant expertise. 
    Swapnil -  8:57:14 AM): I do not want to give you any fake assurance, please check with them once. 
    Swapnil -  8:57:50 AM): We only provide platform to customer and we have limited support also. 
    Me 8:58:56 AM): I'm sorry that is not a satisfactory response.  If it was just me on just one blog, I would understand, but it is much wider.  You provide wordpress and you claim to support themes.  https://help.smallbusiness.yahoo.net/s/article/ka21a0000009Xx8AAE/SLN21249 
    Me 8:59:21 AM): Yet nothing will update, including wordpress itself or the themes.  This is a yahoo problem and you can't just push me off 
    Swapnil -  9:01:17 AM): May be your old plugins are in working. 
    Me 9:01:33 AM): Also, how do you expect me to use that permissions link you sent me, it requires server access, which I do not have, because yahoo is my host 
    Swapnil -  9:02:24 AM): You have to disable all your plugins first and them you have to update that. 
    Swapnil -  9:03:14 AM): It will resolve your problem. 
    Me 9:03:19 AM): I don't understand what that reply about my old plugins even means.  update that ?  What is "that"  I have had these blogs for several years and I have been able to update plugins through the dashboard whenever.  To repeat, it is not unique to me or this blog, that means there is a larger host problem. 
    Swapnil -  9:04:25 AM): I mean first you have to disable your plugins and then you have to update the plugins those you wanted to update. 
    Me 9:04:34 AM): and have been able to update wordpress and themes, all with no problem.  Something has changed in the past few weeks. 
    Swapnil -  9:05:02 AM): If it not resolve your problem then please contact WordPress. 
    Swapnil -  9:05:49 AM): Please do the same with themes. 
    Me 9:05:57 AM): I've tried that.  disabled plugins, the tried to disable.  Same error message.  Also, that doesn't explain the inability to update themes, which Yahoo claims to support.  Again, don't try to slough me off to WordPress, this is a Yahoo problem.  If you can't solve, I understand, but you need to escalate me to someone who can 
    Swapnil -  9:06:30 AM): I have already told you, we are not expertise on it. 
    Me 9:06:35 AM): The theme I am trying to update is not active, it makes no difference, still get the same error message. 
    Me 9:06:39 AM): Supervisor pleas 
    Swapnil -  9:07:07 AM): Please try to do that once. 
    Me 9:07:31 AM): I already told you, it is not wordpress, it is Yahoo as host.  Presumably you are experts in Yahoo hosting. 
    Swapnil -  9:07:42 AM): I have just repair your database, please try it again. 
    Swapnil -  9:07:51 AM): You will able to do that. 
    Me 9:07:57 AM): OK. Give me a minute. 
    Me 9:09:27 AM): Same error.  I am going to try logging and going back in.  Give me a minute 
    Swapnil -  9:09:37 AM): Okay. 
    Me 9:11:13 AM): Nope.  Same error for plugins and theme 
    Swapnil -  9:12:13 AM): I am really sorry for the trouble but as I told we are not expertise on it, let me check more details. 
    Swapnil -  9:12:43 AM): I do not want to give you fake assurance. I will try my best to resolve it. 
    Me 9:13:28 AM): By the way.  After one of these unsuccessful update attempts, if I try to do anything else, my dash disappears and I get this message on a white screen:  "Briefly unavailable for scheduled maintenance. Check back in a minute."  This continues for a minute or two, before I can again back into the blog or the dashboard. 
    Me 9:14:07 AM): Right this moment it is stuck in that message screen 
    Swapnil -  9:14:56 AM): I need to check on that, please hold on for 2-3 more minutes. 
    Me 9:17:19 AM): ok 
    Me 9:19:45 AM): Also, if I attempt to reinstall wordpress 4.8 I get that same white screen with the message "Briefly unavailable for scheduled maintenance. Check back in a minute." which endures for several minutes, sometimes up to 10.  Right now I am getting that message and it has been nearly 10 minutes. 
    Me 9:21:59 AM): sometimes I have to exit the browser to restore access. 
    Swapnil -  9:22:54 AM): I need to check with my back end team, please stay connected. 
    Me 9:23:33 AM): OK.  I am going to go to the restroom for a minute, but  I am not leaving. 
    Swapnil -  9:23:39 AM): Okay. 
    Swapnil -  9:24:21 AM): Please do reply to avoid visitor's timeout. 
    Me 9:26:03 AM): i'm back 
    Swapnil -  9:26:17 AM): Thank you for hanging on! I'm still working on the issue. I'll be back with you in three minutes or less. 
    Me 9:27:05 AM): OK, as long as you stay with it, I'll stay on the line 
    Swapnil -  9:27:51 AM): Sure, I am trying to fix your issue. 
    Swapnil -  9:28:16 AM): I have checked, your blog is also not working. 
    Swapnil -  9:29:17 AM): Do not worry, we will try to fix it. 
    Me 9:30:27 AM): ok 
    Swapnil -  9:32:42 AM): We are still working on it please bear with me. 
    Me 9:33:31 AM): ok 
    Swapnil -  9:35:20 AM): Thank you for your patience. 
    Swapnil -  9:36:14 AM): Thank you for holding. 
    Me 9:36:21 AM): ok 
    Swapnil -  9:36:27 AM): Your blog is up and running. 
    Me 9:36:44 AM): let me try 
    Swapnil -  9:36:54 AM): We have made necessary changes from our end. 
    Me 9:38:47 AM): I tried to update a plug in.  Got the same could not uninstall old plugin message, then when I clicked on something else I got that "Briefly unavailable for scheduled maintenance. Check back in a minute." message and cannot get back in again. 
    Swapnil -  9:39:05 AM): I have consulted with my back end team regarding your plugins and themes concern. I am really sorry, there is nothing we can do to fix it. 
    Swapnil -  9:39:24 AM): Please contact WordPress regarding it. 
    Me 9:39:50 AM): why does the blog keep going down? 
    Swapnil -  9:39:57 AM): I apologize for inconvenience caused but it is something out of our support boundary. 
    Swapnil -  9:41:01 AM): It went down again because of your attempt. 
    Me 9:42:12 AM): Doesn't that tell you something?  There is a problem with something on the Yahoo side that is preventing wordpress from working.  WordPress has not been updated recently, yet the problem just started 
    Swapnil -  9:42:50 AM): They told me everything is fine from our end, there may be issue from WordPress. They also told me to inform you to contact WordPress or Developer once. 
    Swapnil -  9:43:35 AM): I would love to help you but there is limited support from our end and also we are not expertise on the WordPress. 
    Me 9:43:44 AM): Have done that.  The only people experiencing this problem are those of us hosted on Yahoo. 
    Swapnil -  9:43:45 AM): I am really sorry for that. 
    Me 9:43:58 AM): I would like to chat with a supervisor, please 
    Swapnil -  9:46:28 AM): I would have request you to call us via phone support. 
    Me 9:47:08 AM): Then I have to recreate this entire chat.  Please just transfer this to a supervisor 
    Swapnil -  9:49:11 AM): I am really sorry, If i transfer your chat to supervisor, I will also informed the same thing, we all are on same page. 
    Swapnil -  9:49:23 AM): *they. 
    Me 9:51:32 AM): It is really quite disappointing that Yahoo/Abaaco's answer to technical problems is always the same:  We don't support that, go bother someone else.  In the several years I have been a small biz customer with two different hosted sites and blogs, the quality of service and response has good steadily down.  Not to mention that you are running a version of PHP so old that a dinosaur would be familiar with it.  Just disappointing all the way around. 
    Swapnil -  9:51:45 AM): I am really sorry. We provide platform to our customer to create website using WordPress but really we are not expertise on it. 
    Me 9:53:29 AM): You provide it as the default blog app.  When it is not working across multiple Yahoo hosted sites, that is not an isolated problem.  Yahoo needs to engage to figure out why its platform has become incompatible.  You can't just throw up your hands. 
    Swapnil -  9:54:00 AM): When did you activated WordPress 4.8? 
    Swapnil -  9:55:16 AM): I have made necessary changes and your blog is up and running. 
    Me 9:55:42 AM): Right after it was release.  First week in June, I beleive. 
    Swapnil -  9:56:09 AM): Okay. 
    Swapnil -  9:56:52 AM): Please follow below help article if your blog is down in future.
    
    https://help.smallbusiness.yahoo.net/s/article/ka21a0000009a3wAAA/SLN20635 
    Swapnil -  9:57:09 AM): Kindly use compatible plugins and themes. 
    Swapnil -  9:57:20 AM): Is there anything else I can help you with today? 
    Me 9:58:25 AM): I have not added a new theme in over a year.  I have not added a new plugin for months, and the plugins and themes I am trying to update are ones I have been using for more than a year. 
    Me 9:59:48 AM): Why yes, you can connect me with someone who understands that this is not an isolate problem only associate with a single blog, but a larger Yahoo/Wordpress compatibility issue, and who will actually commit to solving this problem for its customers. 
    Swapnil -  10:01:01 AM): I am transferring your chat. 
    Swapnil -  10:01:08 AM): Please stay connected. 
    Me 10:01:13 AM): Thank you 
    AMAN -  10:01:29 AM): Thank you for contacting Yahoo Small Business, my name is AMAN. May I have your name please? 
    Me 10:01:50 AM):  
    Me 10:02:02 AM): Aman are you a supervisor or backend? 
    AMAN -  10:02:13 AM): I am the floor supervisor. 
    Me 10:02:41 AM): Thank you.  Please take a few minutes to go through this chat to get current. 
    AMAN -  10:02:55 AM): Sure, let me take a look. 
    Me 10:03:02 AM): Appreciated. 
    Me 10:07:27 AM): Just responding so I don't time out. 
    Me 10:07:45 AM): Take all the time you need 
    AMAN -  10:08:02 AM): So  I have checked the chat and it seems that you are unable to update the plugins and themes. 
    Me 10:09:31 AM): Or reinstall wordpress 4.8.  This problem is not only on this blog, but a completely separate Yahoo hosted blog.  Also, this is apparently being experienced by others who have their WordPress blogs hosted on Yahoo Small Bus https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/ 
    AMAN -  10:09:48 AM): May I know the error that you are getting? 
    Me 10:10:27 AM): Any update attempt results in the following message:  An error occurred while updating "Could not remove the old theme" (or plugin) 
    Me 10:11:10 AM): The blog will then go down and I will get a white screen with the following message:  Briefly unavailable for scheduled maintenance. Check back in a minute. 
    Me 10:11:44 AM): Sometimes this status will last a few minutes, sometimes longer.  Sometimes I have to exit my browers, wait a while and log back in 
    AMAN -  10:12:44 AM): Okay, let me check if there is anything we can do in this case. 
    Me 10:14:24 AM): I want to reiterate that this is not just this one blog.  It is also happening on a completely separate blog I administerxxxx.com/blog and as noted in the ling I provided above, it is also being experienced by other wordpress users with Yahoo hosted blogs 
    Me 10:15:25 AM): link 
    AMAN -  10:17:17 AM): So did you try to update it manually? 
    Me 10:19:15 AM): I don't know how to do that.  I am a dabbler.  But with a theme and 8 plugins, and counting, that is not really a practical solution and it does not address the bigger problem that something has occurred to make Yahoo incompatible with WordPress.  WordPress says it is permissions changes on the Yahoo side. 
    AMAN -  10:19:58 AM): Let me contact my escalation team and check with them if we can get this fixed from back-end. 
    Me 10:20:23 AM): Thank you.  As I said, it is not just me. 
    Me 10:21:30 AM): I am going to step away for one minute to use the restroom.  Be right back 
    AMAN -  10:21:33 AM): Sure. 
    Me 10:23:38 AM): i'm back.  Thanks 
    AMAN -  10:25:18 AM): Please hold for just a bit, I'll be with you in less than three minutes. Thanks. 
    Me 10:25:31 AM): OK 
    Me 10:27:25 AM): By the way, this problem started with an attempt to update a plugin on or about July 19th.  Prior to that plugins were updating fine. 
    Me 10:29:14 AM): Just sending to avoid timeout 
    AMAN -  10:29:31 AM): Thank you. 
    AMAN -  10:29:52 AM): I am working on this please stay connected. 
    Me 10:30:08 AM): Will do 
    Me 10:34:44 AM): Sending to avoid time out 
    AMAN -  10:34:46 AM): I am contact my escalation team for the same please stay connected and I will be right back with you in less then four minutes. 
    Me 10:35:01 AM): no problem.  Appreciate the effort 
    Me 10:40:56 AM): send to avoid time out 
    AMAN -  10:43:48 AM): , I have escalated the case to our escalation team and they will work on this and contact you with further updates. 
    Me 10:44:01 AM): how will they make contact? 
    AMAN -  10:44:21 AM): It will take 24-48 hours to resolve the issue. 
    AMAN -  10:44:30 AM): They will contact you by email. 
    Me 10:44:39 AM): using which address? 
    AMAN -  10:44:51 AM): @yahoo.com 
    Me 10:45:28 AM): That's fine.  Is there a case or reference number, in case I don't here anything in 48 hours and need to reinitiate contact? 
    AMAN -  10:45:45 AM): Yes, the case number is 00587702 
    Me 10:45:52 AM): Thank you. 
    AMAN -  10:46:12 AM): Is there anything else I can help you with? 
    Me 10:46:27 AM): No that's it for now, Aman.  Thank you for sticking with me on this. 
    AMAN -  10:46:33 AM): Thank you for contacting Yahoo Small Business Customer Care.
    • This reply was modified 2 years, 3 months ago by Steve Stern. Reason: put code in backticks
    • This reply was modified 2 years, 3 months ago by alan.yatvin.
    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    tl;dr

    Is your problem fixed or ??

    No. But after 1 1/2 hours, I got Yahoo stop saying talk to WordPress and agree to “escalated the case to our escalation team and they will work on this and contact you with further updates.”

    This chat makes for an incredible read. I hate to say this given the headaches it will cause, but it’s probably time to drop Yahoo as a host. It’s a zombie company anyway and they’re really acting like it. These guys on the chat clearly have no idea what they’re talking about.

    Alan, if this persists and you really need to update your plugins, I’ve done it and it works. It’s an inconvenient temporary workaround, though not a solution of course. And it may not work for everyone since FTPS access on Yahoo is also broken right now.

    Well, BBB3, you can’t say I wasn’t persistent. I’ll reply here if I get any satisfaction. Thanks for the offer to tutor me on manual updates, but I’m not there yet.

    Just leaving Yahoo seems like a bit of surrender, which will cost me money and be inconvenient in a lot of different ways. So, not yet ready to go there. I can’t help but wonder why the WordPress hierarchy is not engaged in this issue, if, as it appears, Yahoo is screwing us WordPress for so many.

    • This reply was modified 2 years, 3 months ago by alan.yatvin.

    So, today Yahoo finally fessed up and admitted that they need to ugrade their environment to accomodate WordPress 8.1.x and they are only supporting WordPress 4.6! They claim the programers are working on it.

    Here’s the chat I had with them today:

    Kaushik - Yahoo Small Business Support (8/10/2017, 9:13:36 AM): Thank you for contacting Yahoo Small Business, my name is Kaushik. May I have your name please? 
    Me (8/10/2017, 9:13:44 AM): 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:14:01 AM): Hello . How are you doing today? 
    Me (8/10/2017, 9:16:15 AM): I opened a case nearly three weeks ago under ,  It was escalated under two weeks ago.  I reached out a week ago and asked for a status report.  It has been another week with no information.  Apparently many others are experiencing this problem.  https://help.smallbusiness.yahoo.net/s/question/0D51a00001Ix6hOCAR/i-cant-update-my-own-blog-someone-please-help-me-it-keeps-showing-an-automated-wordpress-update-has-failed-to-complete-please-attempt-the-update-again-now-but-once-i-tried-to-update-the-whole-page-went-blank?t=1502370594932  What is going on? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:16:48 AM): I am really very sorry for this inconvenience. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:17:51 AM): You have opened a case 3 weeks back but still you are facing issue, its quiet terrible. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:18:04 AM): Let see what best I can do for you. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:18:19 AM): Before we proceed may I have the domain name. 
    Me (8/10/2017, 9:19:13 AM): http://
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:19:19 AM): Thank you. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:19:25 AM): Please allow me 2-3 minutes. 
    Me (8/10/2017, 9:19:40 AM): ok 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:20:29 AM): I can see a nice website is coming. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:21:14 AM): So what is the exact issue you are facing now? 
    Me (8/10/2017, 9:22:47 AM): please look at the case notes, I am not interested in starting from scratch.  Better yet, can you refer me to Aman, a supervisor who took over last time after I spent an hour dancing around with someone who did not understand the problem. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:23:05 AM): I am sorry for this inconvenience. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:23:30 AM): So as I can see that in the previous case you contacted us regarding plugin issue in word press. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:24:06 AM): So you are unable to update plugins, themes and word press right? 
    Me (8/10/2017, 9:24:53 AM): You don't need to apologize and I do not mean to be rude, but I spent 2 hours and 15 minutes in chat last time, just to get to the point where the matter was referred to a supervisor who assigned a new case number and escalated to the back end.  I really do not want to go through that again 
    Me (8/10/2017, 9:25:52 AM): Yes, cannot update WordPress plugins and themes.  As you can see from the link I gave you at the beginning, it is a wider problem than just my two separate Yahoo hosted WordPress blogs. 
    Me (8/10/2017, 9:26:28 AM): See also https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/ 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:26:50 AM): Okay completely understand how frustrating it is. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:27:08 AM): May I have your permission to access your account? 
    Me (8/10/2017, 9:27:14 AM): yes 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:27:45 AM): Thank you. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:28:18 AM): I can see that you have updated the word press version from 4.6 to 4.8.1 right? 
    Me (8/10/2017, 9:29:17 AM): Yes, after some difficulty it seems to have updated.  However, that has not changed the fact that the plugins and themes stopped working before the update and still do not work after the update. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:30:20 AM): So after updating the word press are you getting the error or before that you got that error? 
    Me (8/10/2017, 9:30:26 AM): both 
    Me (8/10/2017, 9:31:01 AM): Kaushik, since I have a case number and someone is supposed to be working on this as an escalated complaint, why are we starting from scratch? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:31:46 AM): Micheal since it is a technical issue so we need to gather as many information as we can in order to resolve the issue. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:32:05 AM): Kindly allow me 3-4 minutes. 
    Me (8/10/2017, 9:32:42 AM): Sure, I have been at this for 3 weeks, so a few more minutes doesn't matter 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:32:43 AM): Let me consult with my back end department. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:32:51 AM): Thank you. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:32:59 AM): Please stay connected. 
    Me (8/10/2017, 9:33:15 AM): OK 
    Me (8/10/2017, 9:37:29 AM): clicking to avoid time out 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:38:40 AM): I have consulted with my back end team and I am sorry to inform you that as of now we are not supporting Word press version of 4.8.1 however we can try to restore back your previous website. 
    Me (8/10/2017, 9:39:58 AM): Are you kidding me?  You are the one who offers WordPress as the preferred blog software.. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:40:00 AM): We support the version 4.6. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:40:21 AM): I am really very sorry for that. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:40:29 AM): So we can restore back your website. 
    Me (8/10/2017, 9:41:57 AM): Ridiculous.  You are running a 3 year old version of PHP and a 2 versions back iteration of WordPress.  When did Yahoo give up being a real technology company? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:42:36 AM): I completely understand that. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:42:51 AM): I understand that there are some limitation. 
    Me (8/10/2017, 9:43:05 AM): What does that mean? 
    Me (8/10/2017, 9:43:50 AM): 4.7 was working up until 3 weeks ago.  Why do I have to go back to 4.6? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:43:51 AM): So have you tried to update the plugins with the bellow mentioned help article. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:43:52 AM): https://help.smallbusiness.yahoo.net/s/article/ka21a0000009Xx8AAE/SLN21249?t=1502370594932 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:44:38 AM): I am not telling you to go back to the 4.6 version 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:44:45 AM): We can restore back your website. 
    Me (8/10/2017, 9:45:42 AM): How does that link help me? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:46:08 AM): So there are some settings and information are mentioned regarding plugins. 
    Me (8/10/2017, 9:47:57 AM): I do not have the tech savy to manually install plugins and themes.  That is why I took Yahoo's lead and installed its preferred blog app, WordPress, so I could use it without having to be my own tech support. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:48:21 AM): Actually this is a system wide issue. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:48:39 AM): All the customers who have upgraded their word press they are facing this issue. 
    Me (8/10/2017, 9:48:40 AM): Yes, so what is being done to solve it? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:48:56 AM): So the best possible resolution is restore back website. 
    Me (8/10/2017, 9:49:14 AM): Also, I had it before the most recent update of wordpress, 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:49:34 AM): So we can restore back your website when it was working fine. 
    Me (8/10/2017, 9:49:41 AM): What is involved in "restoring back website"? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:49:55 AM): I mean before you upgraded to the version 4.8.1 
    Me (8/10/2017, 9:51:50 AM): And what I am telling you is that it started happening 3 weeks ago, before I upgraded to 4.8.1,  Somehow, between my last upgrade in the spring, and mid July, Yahoo changed something that caused my plugins to stop updating. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:52:52 AM): So we can roll back your website 3 weeks prior and then we can repair the entire database and after that you can update plugins and themes. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:53:15 AM): This is the probable solution. 
    Me (8/10/2017, 9:53:29 AM): Will I lose any content?  I have posts and other activity since then 
    Me (8/10/2017, 9:53:41 AM): Also, it is not a solution, it is a bandaid 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:54:21 AM): Yes. Whatever changes you have made in these 3 weeks you will loose if we  we are rolling back your website. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:54:41 AM): I understand that. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:55:04 AM): But as of now we are not supporting Word press 4.8.1 
    Me (8/10/2017, 9:55:31 AM): Then that is not acceptable.  I cannot loose weeks of posts, comments, subscriptions, etc. 
    Me (8/10/2017, 9:55:58 AM): What is being done to support 4.8.1? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:57:14 AM): Don't worry our Engineering Team is working on that. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:57:24 AM): They know this issue. 
    Me (8/10/2017, 9:57:53 AM): The world is driving hybrid cars and I am paying Yahoo for a donkey cart.  VERY disappointing. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 9:59:18 AM): Micheal, whenever Word Press updates their version they don't inform the same to the Hosting Companies like Yahoo. 
    Me (8/10/2017, 9:59:53 AM): This is more than a WordPress upgrade problem.  How do you explain that this problem started at least two weeks before release of 4.8.1? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:00:02 AM): Until and unless they release the updated version of Word Press we will not come to know that there is an update done on Word Press. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:01:02 AM): Now once they release the updated version of Word Press then our Engineering team will work the same to make it compatible in Yahoo platform. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:03:23 AM): Since Word Press is 3rd party tool so the maximum Hosting provider like Yahoo has very limited support for that. 
    Me (8/10/2017, 10:03:32 AM): 4.8 has been out since the beginning of June. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:03:35 AM): Yes. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:04:16 AM): But I already inform you that Word Press doesn't directly inform thier recent changes to any Hosting provider. 
    Me (8/10/2017, 10:04:27 AM): Yahoo offers WordPress.  It can't just press it on its clients then disavow it. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:05:03 AM): Well the thing is Hosting companies like Yahoo supports Word press upto a limit. 
    Me (8/10/2017, 10:05:31 AM): Anyway, enough of this silly debate.  The answer is that after more than three weeks, spanning two versions of WordPress, Yahoo still has no solution and the answer to my problem is:  Wait, we'll get to it.  Right? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:05:48 AM): Please don't worry I am not telling you that you will never add any plugins to the newer version. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:06:10 AM): As I informed you that our back end Engineering team is working on the same. 
    Me (8/10/2017, 10:06:21 AM): OK.  Thank you. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:06:42 AM): To create compatible environment for Word press interface for version 4.8.1 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:07:19 AM): finally I would like to inform you that R&D can't be successful in one day. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:07:26 AM): It takes some time. 
    Me (8/10/2017, 10:07:33 AM): three weeks 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:07:50 AM): I completely understand that being a customer how you feels. 
    Me (8/10/2017, 10:08:04 AM): So, if I roll back to 4.6, Yahoo does support that? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:09:24 AM): We can roll back your websites to 4.6 and after that we can repair the database and you can try to update plugins. 
    Me (8/10/2017, 10:09:48 AM): No, because I will lose content. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:10:39 AM): Well in that case please wait for some days unless and until our engineering team create a suitable environment for version 4.8.1 
    Me (8/10/2017, 10:10:57 AM): "Some days".  That's funny 
    Me (8/10/2017, 10:11:07 AM): Thank you.  Goodbye 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:11:27 AM): Since it is a technical issue so it take some time 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:12:09 AM): Even to upgrade a newer version of I phone it takes around 6 months. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:12:32 AM): So I would request you please allow us some time. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:13:06 AM): It is very frustrating I understand that but being an expert I can suggest you to wait for some days as of now. 
    Me (8/10/2017, 10:13:43 AM): That would be reasonable, if you were not still on a version of PHP that has not been supported for several years, and is 6 updates behind 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:13:54 AM): Yes I completely agree with you. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:14:11 AM): Because the updated version of PHP is 7.4 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:14:25 AM): But we are only supporting a version of 5.3.6 
    Me (8/10/2017, 10:14:37 AM): Seems silly doesn't it? 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:15:06 AM): Actually it depends on the nature of the Yahoo server. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:16:02 AM): Though the latest version of Windows operating system is Windows 10.1 however still many organizations prefer Windows XP and 7 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:16:30 AM): As because of the internal software's compatibility. 
    Me (8/10/2017, 10:16:45 AM): Yes, but PHP is backward compatible, so having the newest, does not foreclose those running older app. 
    Me (8/10/2017, 10:16:58 AM): Anyway, we are not going to solve this today.  So, thank you. 
    Kaushik - Yahoo Small Business Support (8/10/2017, 10:17:28 AM): I am feeling sorry for you as being an expert I am unable to resolve the issue today.
    • This reply was modified 2 years, 3 months ago by Steve Stern. Reason: used code tags around chat
    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    As this has turned into a good/bad hosting thread, it’s now closed per forum rules.

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