Title: Can’t update WordPress or plugins Last modified: August 22, 2017 --- # Can’t update WordPress or plugins * Resolved [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/) * I updated to WordPress 4.8 as soon as it was available. But since then, my dashboard has been showing the following message: * _“An automated WordPress update has failed to complete – please attempt the update again now.”_ * When I try to repeat the 4.8 install, I get the following message: * _“Downloading update from [https://downloads.wordpress.org/release/wordpress-4.8-no-content.zip…](https://downloads.wordpress.org/release/wordpress-4.8-no-content.zip…) Unpacking the update… Verifying the unpacked files… The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-includes/version.php Installation Failed” * Also, whenever I try to update plugins from the dashboard, I get: * _“Update Failed: Could not remove the old plugin.”_ * Thinking my permissions might have gotten scrambled, I checked my site via FTP and found that all folder permissions were set to 775 and file permissions at 644. I reset all the folders to 755 and, for good measures, reset all the files to 644. * This didn’t work. * I can still update plugins manually as a workaround for now. And I guess I could run another manual update of 4.8 manually too, though I’d be afraid to break something. Also, isn’t it weird that WordPress tells me an automatic update failed to install yet also tells me I have the latest version of WP installed? * In any case, it seems WordPress is unable to write in certain folders and overwrite or delete certain files even though all permissions are as they should be. * I should also say I’m just a hobby guy with little to no technical knowledge of site admin. Is it possible I’m missing something obvious? * For background, and in case that matters, my site is self-hosted on Yahoo/Luminate/ Aabaco. It’s still working fine otherwise. I’m still able to publish posts and users are still able to comment. Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/page/2/?output_format=md) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9349622) * It could be ownership as well as permissions. What is the ownership of the files as well as the permissions? * Thread Starter [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9349664) * See, that’s where my technical knowledge ends. Where do I check the ownership and what should it be set to? In FileZilla, I think I’m only able to see permissions, not ownership. My file manager on Yahoo Hosting shows neither permissions nor ownership (I believe). However it tells me my folders are public. * Thread Starter [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9349666) * Thanks by the way for the quick reac! * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9349690) * Please contact your host and ask them to verify correct ownership and permissions. * Thread Starter [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9349720) * Thanks. I don’t think Yahoo ever responded to any request I sent them. I think they’re just robots (or bankrupt). I will try though. There’s no way to check this myself? * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9349725) * Filezilla will show ownership when you view your files. * Thread Starter [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9349761) * Ok. Thanks again for your help. I’ll check again. Should this be set to my admin name (I’m the only admin of this site)? * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9349789) * Sorry, but i don’t know how Yahoo hosting does this. It should probably be the same as the owner of all the files in the root of your hosting area. * Thread Starter [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9349822) * Thanks Steve. I’ll check all this and circle back. * [TheChicSpy](https://wordpress.org/support/users/thechicspy/) * (@thechicspy) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9351208) * I’m having the same issue. Can’t upgrade WordPress or the plugins. * Thread Starter [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9351299) * And you’re also on Yahoo? * [alan.yatvin](https://wordpress.org/support/users/alanyatvin/) * (@alanyatvin) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9351332) * Me too. 2 completely separate WordPress blogs hosted on Yahoo Small Business ( Aabaco/luminate). I opened a support ticket, but just got the usual we don’t support wordpress response. Will persist, since this is always how they start out when the problem is their.s but they don’t want to do the work to figure it out. * Thread Starter [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9352137) * Yes. I’ve looked under every stone and it seems to be yet another Yahoo screwup. If it were easier to switch host, I’d do it tomorrow. Unfortunately they make that very hard too. * Thread Starter [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9352141) * At least they responded to your ticket. I’m still waiting for an answer after three days. * Thread Starter [BBB3](https://wordpress.org/support/users/bbb3viz/) * (@bbb3viz) * [8 years, 9 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/#post-9356559) * Finally got a response from Yahoo/Luminate/Aabaco three days after posting my ticket. Their solution–I kid you not–was to update everything manually… Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/page/2/?output_format=md) The topic ‘Can’t update WordPress or plugins’ is closed to new replies. ## Tags * [wordpress support](https://wordpress.org/support/topic-tag/wordpress-support/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 24 replies * 4 participants * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/cant-update-wordpress-or-plugins-2/page/2/#post-9431989) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics