WordPress.org

Support

Support » How-To and Troubleshooting » Can't Update Pages/Posts: Screen Goes White

Can't Update Pages/Posts: Screen Goes White

  • I have no trouble accessing admin. My site is up and running. HOWEVER, when I tried to add media to a post–nothing is there. It’s as if all JPGS are gone. When I tried to preview a post–white screen. When I tried to deactivate all plugins (I was going to reactivate one by one to find the culprit) and hit “apply,” the screen went white. (Although I can get back to admin without incident.)

    (I’m using a child theme of Twenty Twelve. All plugin and themes are up to date.)

    Any ideas? (Please be gentle with directions–not well versed in coding.)

Viewing 6 replies - 1 through 6 (of 6 total)
  • WPyogi

    @wpyogi

    Forum Moderator

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default Twenty Twelve theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    Turns out it is my child theme. But now how do I figure out what went wrong?

    It was working very well for awhile but I did add code to eliminate drop down menu (another forum member was kind enough to offer the code) and the problem started shortly after that. But even when I took the code out of the php file and uploaded the file again to my child theme, it still didn’t fix the problem.

    So not sure where I go from here. I like my child theme and would like it to work.

    WPyogi

    @wpyogi

    Forum Moderator

    What file did you change? You should be able to access the child theme files via FTP and/or deactivate that theme by changing the name on the child theme folder.

    OK. Fixed it. I had my original child theme folder saved on my desktop. I uploaded to my site via FTP, and the problem is solved.

    I believe the code that I used (see post above) to eliminate the drop down menu might have had something to do with it. (I used that code in my functions.php file.)

    WPyogi

    @wpyogi

    Forum Moderator

    Yes, changes to functions.php can definitely cause a site to crash if there are any code errors or any problems – although in this case, the recommendation came from a very knowledgeable person.

    I’m sure it was me! As a newbie, I might have added it in the wrong spot? I plan to try again since I know now how to get out of the jam if I cause one again.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Can't Update Pages/Posts: Screen Goes White’ is closed to new replies.
Skip to toolbar