Title: Can't update Jetpack plugin Last modified: August 22, 2016 --- # Can't update Jetpack plugin * Resolved [DanayaB](https://wordpress.org/support/users/danayab/) * (@danayab) * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/) * I can’t seem to update the Jetpack plugin version 3.1.1 on WordPress. Every time I try to update it, it shows this message: Briefly unavailable for scheduled maintenance. Check back in a minute. * Anyone else having this problem? * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/) * (@kraftbj) * Code Wrangler * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178864) * Hi, * That’s the default message from WordPress when an update is in progress. Are you able to refresh after a moment and see your dashboard again? Are there any errors? If you’re able to see your dashboard again, what version is Jetpack at? * This sounds like a problem involving something on your server and not with Jetpack per se, but I’m curious 🙂 * Cheers! * Thread Starter [DanayaB](https://wordpress.org/support/users/danayab/) * (@danayab) * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178867) * Hi, * After I get the message “Briefly unavailable for scheduled maintenance. Check back in a minute.” I have to wait a few minutes before I can see my website and the dashboard again. No errors, all seems the same and no update. The version of Jetpack is still at 3.1 * How can I solve this problem? * Thanks! * Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/) * (@kraftbj) * Code Wrangler * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178893) * Yeah, I’m still thinking your server is balking at downloading/extracting Jetpack( we are a rather big plugin since we include language translations for a good number of languages, which, for now, have to be included with every download). * You can try to manually download the plugin via [http://downloads.wordpress.org/plugin/jetpack.3.1.1.zip](http://downloads.wordpress.org/plugin/jetpack.3.1.1.zip), extracting it on your computer, and uploading it via FTP to your wp-content/plugins/ jetpack/ folder. * Your server’s error log may contain additional information (e.g. if there was a memory issue or if the execution time took too long per your browser’s settings). Your hosting provider may be willing to increase those values (if they’re to blame) so you can automatically update via the wp-admin dashboard. * Cheers! * [Alice Todd](https://wordpress.org/support/users/alice-todd/) * (@alice-todd) * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178894) * I am having the same issue except the update of Jetpack seems to have failed completely and now Jetpack has disappeared – along with all of its functions! Help! * I’m quite new to wordpress and am panicking slightly, any advice appreciated. * My site is swimquest.uk.com * Thanks, Alice * Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/) * (@kraftbj) * Code Wrangler * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178897) * Hi Alice, * The likely the same/similar issue–your server failed to finish the upgrade. You can manually delete the plugin via FTP or your hosting company’s control panel’s file manager and the attempt to install Jetpack fresh. * Cheers! * [Alice Todd](https://wordpress.org/support/users/alice-todd/) * (@alice-todd) * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178899) * Does this mean I will lose all the information I have input via Jetpack? I have also had the same issue with NexGen Image Gallery – I’m worried if I delete via FTP it will lose all my galleries – is this the case? * Thanks for getting back to me – much appreciated Alice * Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/) * (@kraftbj) * Code Wrangler * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178902) * For Jetpack, updating via FTP won’t change the settings, etc. You’ll need to reconnect to WordPress.com and if the stats or subscribers are missing, we can reassign them to your site. * For NexGen Image Gallery, it should be fine. Plugins should store files outside of their plugin folder since those are completely deleted and replaced when an upgrade happens, but I’m not familiar enough with NextGen to confirm it does what it should. * Cheers! * [JohnP](https://wordpress.org/support/users/johnp/) * (@johnp) * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178908) * Neither of the last two updates worked for me either. It just hangs at “unpacking update”. * After waiting for 5 minutes or so I have to FTP in and remove the .maintenance file to bring the site back. * There is nothing in the server error logs. I did find Jetpack files in a tmp directory so it looks like they do get to the server. * Deleting the entire plugin and uploading a new version is a big mission – perhaps you could make a zip available containing only the changed files like there used to be for the core update? * [Alice Todd](https://wordpress.org/support/users/alice-todd/) * (@alice-todd) * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178915) * Hi all, I ended up deleting the Jetpack and NexGen from the FTP and reinstalling them, which seems to have worked – thank you. Thankfully my gallery images are still there too, so it looks like my images were stored elsewhere – good to know! * Phew! * Alice * Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/) * (@kraftbj) * Code Wrangler * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178921) * [@johnp](https://wordpress.org/support/users/johnp/) : Overall, it sounds like your server has something set too low (either maximum execution time or something like that) that is preventing the upgrading from being allowed to finish. * The upgrade process is typically to pull down the new version from WordPress. org, extract it in a temporary folder, delete the current version, copy over the temporary files to the regular location, deactivate maintenance mode and all is right in the world. * Since WordPress only does full plugin upgrades (as opposed to core which, as you mention, does diff-based upgrades), we don’t have any setup. * Jetpack is a rather large plugin, mostly due to the vast number of languages we have translated the plugin into. Currently, for plugins, to ensure everyone gets the language they expect, we have to ship it with all languages included. * The WordPress.org team is working on a overhaul of language translation and delivery so that a plugin can ship only with the core files, and any non-English translations can would automatically install itself on sites that were set to a different language. * It isn’t ready wholesale yet (bbPress and BuddyPress, as “sister projects” of WP, are whitelisted for this new method), but we’ll switch over to this as soon as it is ready for us. That will greatly reduce the plugin’s size and should naturally resolve a lot of the upgrade issues we face due to server’s quitting the upgrade process “early” (by our needs). * Cheers! * Thread Starter [DanayaB](https://wordpress.org/support/users/danayab/) * (@danayab) * [11 years, 9 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178922) * Hi all, * I was able to fix the problem by deleting the Jetpack folder via the FTP and uploading the new version directly to the FTP. It seems to be working fine now. * Thanks! * [smacker925](https://wordpress.org/support/users/smacker925/) * (@smacker925) * [11 years, 2 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178994) * What does FTP mean? I need to download it manually since the update is not working either * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [11 years, 2 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178995) * **[@smacker925](https://wordpress.org/support/users/smacker925/)** – see: * [http://codex.wordpress.org/FTP_Clients](http://codex.wordpress.org/FTP_Clients) * You’ll need to get FTP info from your hosting company. If you need additional help, please **start your own thread** here: * [https://wordpress.org/support/plugin/jetpack#postform](https://wordpress.org/support/plugin/jetpack#postform) * as per: [http://codex.wordpress.org/Forum_Welcome#Where_To_Post](http://codex.wordpress.org/Forum_Welcome#Where_To_Post) Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Can't update Jetpack plugin’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 13 replies * 6 participants * Last reply from: [WPyogi](https://wordpress.org/support/users/wpyogi/) * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/cant-update-jetpack-plugin/#post-5178995) * Status: resolved