Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Can’t update donation forms

  • Resolved medianaa

    (@medianaa)


    Hello,

    I just started using Give plugin for our animal shelter food bank. Donors pointed out, that goal bar does not show completed donations.

    After deeper analysis I noticed that despite the fact that I make changes in already existing forms via admin panel they are not shown in the published forms. Only form name changes.
    Updated and backed up everything possible.
    Please help.

    ### WordPress Environment ###

    Home URL: http://www.penktakoja.lt
    Site URL: http://www.penktakoja.lt
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: lt_LT
    Permalink Structure: /%postname%/
    Show on Front: page
    Page on Front: Pradinis (#2935)
    Page for Posts: Sėkmės istorijos (#25)
    Table Prefix Length: 5k_
    Table Prefix Length: 3
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

    ### Server Environment ###

    Hosting Provider: DBH: localhost, SRV: http://www.penktakoja.lt
    TLS Connection: Connection uses TLS 1.2
    TLS Connection: Bad
    Server Info: Apache
    PHP Version: 7.1.11
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    PHP Max Upload Size: 64 MB
    cURL Version: ❌ 7.19.7, NSS/3.27.1 – We recommend a minimum cURL version of 7.40.
    SUHOSIN Installed: –
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Give Configuration ###

    Give Version: 2.0.2
    Give Cache: Enabled
    Database Updates: All DB Updates Completed.
    Give Cache: Enabled
    Give Cache: ✔New Donation✔Donation Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Email access
    Upgraded From: –
    Test Mode: Disabled
    Currency Code: EUR
    Currency Position: After
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: http://www.penktakoja.lt/donation-confirmation/
    Failure Page: http://www.penktakoja.lt/donation-failed/
    Donation History Page: http://www.penktakoja.lt/donation-history/
    Give Forms Slug: /donations/
    Enabled Payment Gateways: PayPal Standard, Offline Donation
    Default Payment Gateway: Offline Donation
    PayPal IPN Verification: Enabled
    PayPal IPN Notifications: IPN received for #19911 ( 6FB06815W83311426 ) on 02/09/2018 at 13:53. Status VERIFIED
    Donor Email Access: Enabled

    ### Session Configuration ###

    Give Use Sessions: Enabled
    Session: Disabled

    ### Active Give Add-ons ###

    ### Other Active Plugins ###

    AJAX Thumbnail Rebuild: by junkcoder – 1.12
    Breadcrumb NavXT: by John Havlik – 6.0.4
    Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.2.2
    Display Posts Shortcode: by Bill Erickson – 2.9.0
    Imsanity: by Shane Bishop – 2.3.9
    qTranslate-X: by qTranslate Team – 3.4.6.8
    Responsive Lightbox: by dFactory – 1.7.2
    TinyMCE Advanced: by Andrew Ozz – 4.6.7
    Unattach: by tamlyn – 1.2.2
    WP-Paginate: by Max Foundry – 2.0.4
    WP Migrate DB: by Delicious Brains – 1.0.2
    Yoast SEO: by Team Yoast – 6.2

    ### Inactive Plugins ###

    Integration: Yoast SEO & qTranslate-X: by qTranslate Team – 1.1.1
    qTranslate slug: by Carlos Sanz Garcia, Pedro Carvalho – 1.1.18
    W3 Total Cache: by Frederick Townes – 0.9.6
    WP Htaccess Editor: by Lukenzi – 1.3.0
    WP Open Graph: by Nick Yurov – 1.5
    WP Statistics: by Verona Labs – 12.3.5

    ### Active MU Plugins ###

    WP Migrate DB Compatibility: by Delicious Brains – 1.1

    ### Theme ###

    Name:
    Version:
    Author URL:
    Child Theme: No – If you’re modifying Give on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    This sounds like a plugin conflict of some kind. I’d recommend deactivating all plugins besides GIVE. If it works as expected then re-activate each plugin one at a time until you see the problem again. Then let us know which plugin caused the error and we’ll dig into it.

    You can do all of that now without affecting your live site visitors with the free Health Check plugin. See here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    If after deactivating all other plugins it still does not work correctly, then tell us where we can get a copy of your theme to test.

    Thanks!

    Thank you for your response.

    I tested all plugins and it seems that qTranslate X (https://wordpress.org/plugins/qtranslate-x/) causes these problems. Only after I activate this plugin Give freezes. Unfortunately, I can’t stop using this multilingual plugin now because all site falls to pieces as it is translated more or less to three languages.

    Furthermore it seems that this plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

    When we searched for multilingual plugin qTranslate seemed to fit our needs and wishes and is now used for longer than a year I believe.

    So what should be my next step?

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @medianaa — I’m glad to hear you were able to isolate where the problem comes from. Generally speaking, WPML tends to be the plugin that most people use for multi-lingual sites, but I also understand it is not for everyone. I’ll look into replicating the problem you’re experiencing with qTranslate and Give and let you know if I find a workaround.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @medianaa — I just installed qTranslate-X locally and tested with Give and did not encounter any issues at all. So it seems it is not a simple plugin conflict, but most likely something related to your unique configuration. It’s possible that you have A LOT of translations loading and that’s simply overloading your server.

    Can you reach out to us via our contact form:
    https://givewp.com/contact-us

    Use the option “You requested that I contact you here” and put this support thread URL in your message and ask for me and I’ll see what I can do from there.

    Thanks!

    Hi Matt,

    We receive a lot of donations offline through fundraisers. Is there any way we can change the donations goal bar? For example we got 56 donations. Can I change the online goals section to reflect this?

    It currently shows 6/100.

    Any help on updating the goals section would be appreciated as we really want to show people how many donations we get.

    @cshak I’m going on the assumption that your offline donations are not in your Give database. If you have or can get your offline donation data in a CSV format you should be able to import them into Give.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    @cshak — you can add those donations manually via the Offline Donations gateway, or if you have them all in a spreadsheet, you can use our Importer. Here’s docs on that:
    https://givewp.com/documentation/core/tools/import/

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Can’t update donation forms’ is closed to new replies.