Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » can’t turn stats off

  • Resolved robf

    (@robf)


    Unable to turn stats off after updating to the latest (or previous) version.

    The stats module was enabled again by default after I had to reinstall following 500 errors messing up my sites after attempting to install JP4.8.

    Where is the option to turn it off in 4.8 / 4.8.1 please? I’m using slimstats already. Sites are running PHP5.6

    • This topic was modified 4 years, 2 months ago by robf.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi Rob, I’m adding my voice to this too – I didn’t have your other issues but I also want to turn stats off and the option has been removed (or is somewhere we’re missing)

    Hello, I also would like to disable stats, where is the option now, and why do they keep changing the settings ?!

    Plugin Contributor Ryan C.

    (@ryancowles)

    The Stats feature should indeed now be automatically activated for you when you first install Jetpack. If you’d like to disable it, try the following:

    1. Go to the Jetpack menu in your dashboard.
    2. Scroll down to the bottom of the page.
    3. Click on “Debug”
    4. At the bottom of the Debug page that loads, click to access the full module list.
    5. Deactivate the Stats module there.

    I hope this helps.

    Thread Starter robf

    (@robf)

    Thank you, for the solution, Ryan, though I could have done without the problem!

    Under “debug” is a pretty strange place to hide these settings – its completely counter-intuitive.

    Why was the decision taken to move the configuration there?

    I much preferred those settings where they were previously, as I always turn off features I don’t use.

    • This reply was modified 4 years, 2 months ago by robf.

    Yes ! It was a lot better before !

    Now the settings are there:

    /wp-admin/admin.php?page=jetpack_modules

    Plugin Contributor Lisa Schuyler

    (@lschuyler)

    Hello!

    You can read more about the decision to change the presence of all the individual module toggles here:

    https://jetpack.com/2017/04/04/settings-overhaul-redesign/

Viewing 6 replies - 1 through 6 (of 6 total)
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