Support » Plugin: WooCommerce » Can’t tick “order complete” on orders page

  • Resolved Outerbridge

    (@outerbridge)


    We have 2 customer sites with the same issue. When we tick the “complete order” box on the orders page, we are logged out and sent to the homepage. If we click on a specific order, we can change the order status using the dropdown box. But we can’t change it from the orders page.
    I would be very grateful for any insight into this issue.
    Many Thanks,
    Penny

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  • Plugin Contributor Julia Amosova

    (@jamosova)

    Automattic Happiness Engineer

    Hi Outerbridge,

    It sounds like there could be a plugin conflict on the site.

    You can read more about plugin and theme conflicts here:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme back to the Twenty Seventeen Theme:
    https://wordpress.org/themes/twentyseventeen/.
    2. Disable all plugins except for WooCommerce.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict. If it doesn’t resolve the issue, please let us know so that we can help you further.

    Please note that switching to another theme will not delete data and you will be able to revert back to your original theme without any issue after testing is done. Your site will simply have a different display during the test.

    Switching to a default theme and deactivating plugins is the first step in troubleshooting issues. That allows us to target the issue quickly.

    Please let us know how it goes once you are done with testing.

    Thanks and looking forward to your reply!

    Plugin Support Hannah S. a11n

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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