Title: Can't subscribe
Last modified: August 22, 2016

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# Can't subscribe

 *  Resolved [salrgirl](https://wordpress.org/support/users/salrgirl/)
 * (@salrgirl)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cant-subscribe-1/)
 * I like all the options but when I try to subscribe I get “There was a problem
   with the request”. I even used an address that I manually added in to see if 
   I could get the message about the address already being subscribed but nothing.
   Suggestions?
 * [https://wordpress.org/plugins/email-subscribers/](https://wordpress.org/plugins/email-subscribers/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [gopi_plus](https://wordpress.org/support/users/gopi_plus/)
 * (@gopi_plus)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cant-subscribe-1/#post-5291046)
 * To view subscriber details, go to your plugin admin and click Subscriber menu(
   Refer Screen). In default it will show only emails start from A, B, C. To view
   all the emails, click ALL button in the top.
 * More info : [http://www.gopiplus.com/work/2014/05/06/email-subscribers-wordpress-plugin-subscriber-management-and-import-and-export-email-address/](http://www.gopiplus.com/work/2014/05/06/email-subscribers-wordpress-plugin-subscriber-management-and-import-and-export-email-address/)
 * Getting error message “Please try after some time.” from subscription box?
    1.
   Open JavaScript file from below mentioned location. wp-content\plugins\email-
   subscribers\widget\es-widget.js wp-content\plugins\email-subscribers\widget\es-
   widget-page.js
 * 2. Go to line 71, 72
    3. Remove the comment for that two lines.
 * From
    //alert(xmlHttp.readyState); //alert(xmlHttp.responseText); To alert(xmlHttp.
   readyState); alert(xmlHttp.responseText);
 * And try it again, now you can see the actual error in the alert box.
 *  Thread Starter [salrgirl](https://wordpress.org/support/users/salrgirl/)
 * (@salrgirl)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cant-subscribe-1/#post-5291053)
 * Did that and got “1” in the box, “4” in the box then finally “There was a problem
   with the request”.
 * Error message wasn’t “Try After some time” it was “There was a problem”. The 
   very last option.
 * Could it have anything to do with that I’m using it where the URL is name.com/
   test/blog vs name.com
 *  [gopiplus@hotmail.com](https://wordpress.org/support/users/gopiplushotmailcom/)
 * (@gopiplushotmailcom)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cant-subscribe-1/#post-5291058)
 * Hi Can you send me your blog demo link for testing. send me via below contact
   us page.
    [http://www.gopiplus.com/work/contact/](http://www.gopiplus.com/work/contact/)
 *  [gopi_plus](https://wordpress.org/support/users/gopi_plus/)
 * (@gopi_plus)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cant-subscribe-1/#post-5291070)
 * Got your mail, Please see the findings below.
 * I have noted that you have some kind of URL redirection in your blog. your actual
   home page is _[http://salrgirl.com/deepoceans1/](http://salrgirl.com/deepoceans1/)_
   but you have redirected to _[http://deepoceans1.com/](http://deepoceans1.com/)_
 * We have some security check in the plugin to prevent 3rd party form submission(
   This is like spam guard). Thus plugin is not working properly.
 * Go to this URL [http://salrgirl.com/deepoceans1/](http://salrgirl.com/deepoceans1/)
   and subscribe your email. It should work.
 * Please find the temp solution to solve this issue.
    1. Open file email-subscribers\
   job\es-subscribe.php 2. Go to line 43, 44 and 85 to 89 3. Comment all the lines
   if (($samedomain !== false) && $samedomain < 5) // Line 43 { // Line 44 } // 
   Line 85 else // Line 86 { // Line 87 echo “unexpected-error”; // Line 88 } 4.
   Save the file and try again.
 *  Thread Starter [salrgirl](https://wordpress.org/support/users/salrgirl/)
 * (@salrgirl)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cant-subscribe-1/#post-5291071)
 * Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can't subscribe’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [salrgirl](https://wordpress.org/support/users/salrgirl/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/cant-subscribe-1/#post-5291071)
 * Status: resolved