Support » Plugin: CF7 to Airtable Integration » Can’t submit the form when airtable is activated

  • Resolved agenturgoldweiss

    (@agenturgoldweiss)


    Hey guys,
    i installed the plugin and hooked it with my table.
    I set it all up but the form doesn’t word with your plugin. When i try to submit, nothing. Dont get a mail, not even a message in the console.

    can u help me?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author WP connect

    (@wpconnectco)

    Hi,

    thanks for your message.

    Do you have the last version of the plugin and do your website meet the minimal requirements?
    We can’t help you with the fact that you don’t receive an email : we do not send any email. CF7 does.

    For the plugin, have you tried a simpler form of 2 or 3 fields? Can you send screenshots of your mapping?

    Thanks.

    Stephane
    WP connect

    Plugin Author WP connect

    (@wpconnectco)

    We will need as well the destination type fields in Airtable (Number, text, etc…)

    Thread Starter agenturgoldweiss

    (@agenturgoldweiss)

    Hey sorry for the late reply.
    I tested it now with only two fields, and it still doesnt work. The problem is, when airtable plugin is activated, i cant press the submit button anymore. It just doesn’t work. I dont get any errors in the console or problems shown. Nothing happens.
    The Table is https://airtable.com/appxcUtEbFkFftLxh/tblklLDrYhLBPVJ37/viwet3RwRpX8nL0e9?blocks=hide

    Plugin Author WP connect

    (@wpconnectco)

    Hi,

    Thanks for the table.

    The error reported by our plugin is hidden by your theme :

    .wpcf7-response-output {
      display: none !important;
    }

    That’s why it feels like you can’t press the submit button.

    There is in fact a problem with the Airtable API.
    Could you please try with a simpler table (e.g. without complex fields like the record id based on a formula) ?

    Could you please also send us by email a screenshot of your field mapping?

    Many thanks.
    Stephane
    WP connect

    Thread Starter agenturgoldweiss

    (@agenturgoldweiss)

    Plugin Author WP connect

    (@wpconnectco)

    Hi @agenturgoldweiss,

    The field name is “E-mail” on Airtable and “Email” in the admin.

    Thanks to the new Airtable API, the next add-on update will provide a select-list of your Airtable fields rather than a text field. It will be easier to avoid this kind of problem!

    Stephane
    WP connect

    Thread Starter agenturgoldweiss

    (@agenturgoldweiss)

    Does the field name and Airtable name need to be identical?

    Plugin Author WP connect

    (@wpconnectco)

    Yes, otherwise, it can’t be linked.

    Thread Starter agenturgoldweiss

    (@agenturgoldweiss)

    It still does not work.

    Plugin Author WP connect

    (@wpconnectco)

    The form field and the Airtable field must be identical. If you enter Email in the Airtable field name column, the name of your field on the Airtable side must also be Email (Be careful the name must be identical).
    But you should not enter what is indicated in Contact Form 7 field otherwise the plugin will not work (for example: your-name)

    With the next version of the plugin you will soon be able to choose your fields in a select list.

    Thread Starter agenturgoldweiss

    (@agenturgoldweiss)

    I got an update, but it still doesnt work. Even the simple 3 field Form gives me an Error. What can cause the problem?

    Moderator Yui

    (@fierevere)

    ゆい

    @wpconnectco

    While we try to avoid asking for WordPress dashboard access

    You are still asking for it. Which is against forum guidelines.

    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Plugin Author WP connect

    (@wpconnectco)

    Hi @fierevere , sorry about that, no problem at all, I totally understand.

    @agenturgoldweiss, can you please send us a screenshot of the mapping and the configuration of your form?

    Airtable fields and Forms fields names have to be identical (case sensitive).
    You have to put the right Airtable API key, table and App ID as well.

    If you can follow this tutorial as well, it can help : https://www.youtube.com/watch?v=bLAzA5LqXX8

    I just tested your form and it works, I saw the entry in the Airtable view.

    Plugin Author WP connect

    (@wpconnectco)

    Is that OK for you @agenturgoldweiss ?

    Plugin Author WP connect

    (@wpconnectco)

    We assume that it works fine now as the test are working so we close the topic.

Viewing 15 replies - 1 through 15 (of 15 total)
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