Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Can’t submit form (CF7 + recaptcha v3 + Complianz)

  • Resolved dos81

    (@dos81)


    Hi,

    i got a problem with contact form 7 in combination with google recaptcha v3 and complianz.

    i can’t submit any forms. i always get the message to click to accept all cookies.

    tried the following:
    – delete all cookies, submit, got the message and clicked it, all cookies were accepted, submit, got the message again
    – delete all cookies, accepted some but not all cookies, submit, got the message and clicked it, all cookies were accepted, submit, got the message again
    – delete all cookies, accepted all cookies, submit, got the message and clicked it, all cookies were accepted, submit, got the message again

    tried on firefox 69.0.1 (64-Bit) and chrome 77.0.3865.120 (64-Bit)

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter dos81

    (@dos81)

    weird, just tested it again on the test-form site and the first time it worked correctly and the message was sent. trying to send a second message got me back to the point where the message appears again and again…

    • This reply was modified 1 year, 11 months ago by dos81.
    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @dos81,

    I did two tests. Are they appearing in your inbox/results?

    The second one is after the first successful sending.

    regards Aert

    Thread Starter dos81

    (@dos81)

    Nope, just the 1st one..

    Edit: sorry, yes i got both messages… Weird, why do i get the message all the time?

    • This reply was modified 1 year, 11 months ago by dos81. Reason: Edit
    Thread Starter dos81

    (@dos81)

    Tried again on an ipad, firefox and safari. Both have the problem.

    Did you maybe manually reload the oage after clicking the link for accepting the cookies? The it works for me too. But normally a manual reloading should nit be nescecary.

    Or did you initially accept all cookies? That would work too.

    But it works not if you first accept only nescecaryccookies, then try to submit the form…

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @dos81,

    See the video: this should work. https://www.loom.com/share/768774973aa54153bf50b3a1239abc58

    Could you try with the console open? For Chrome this is CMD+Shift+i/Ctrrl+Shift+I…or Inspect on right-mouse click.

    Let me know if you see any errors, use incognito mode for best results.

    regards Aert

    Thread Starter dos81

    (@dos81)

    Hmm, maybe i clicked to fast on submit or something. Now it worked very well.

    Thanks a lot for your help!

Viewing 6 replies - 1 through 6 (of 6 total)
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