Support » Plugin: WP-Piwik » Can't setup WP-Piwik plugin on test site

  • Got the below errors after entering relevant setup data for plugin on 1 of our sites >>

    On HOME tab:
    An error occured: Piwik did not answer. Please check your entered Piwik URL. [Support]
    Auto site configuration is enabled.
    Tracking code insertion is enabled.

    An error occured: Please check URL and auth token. You need at least view access to one site.

    On TRACKING tab:
    Tracking code preview: display is empty

    • Piwik URL (REST API) is
    • Auth token is taken directly from our Piwik API page, per your plugin installation directions.

    Any idea what I can do now to get this to work?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author braekling


    Did you try to run the test script (shown on the support tab)?

    Well, now that you’ve mentioned it, I’ve found & run the test script just now.

    Sorry I missed the ‘Run test script’ link in WP Admin > Settings > WP-Piwik, as I went straight to the Support Forum to read as many recent threads as I could in case I could solve it myself. But no…

    Should I paste the test script message in here? It will take up a lot of screen & I don’t want to put it here if it has confidential data included. Can I email it or PM you somehow?

    Plugin Author braekling


    You can put it here, just use the code tag. Of course you can remove your URL. The auth token is already removed by the script itself. If you like, you can remove also stats details about your site… it is just important to see if the connection works and the expected results are delivered.

    Did you also disable caching and try to reset WP-Piwik?

Viewing 3 replies - 1 through 3 (of 3 total)
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