Can’t set up and settings’ page content disappears

  • Resolved layil

    (@layil)


    11 months ago

    Hi, I just installed the jetpack plugin to a new site and after activating it, if I click on the setup button, nothing happens. I managed – not sure how – to connect the website but if I go to jetpack settings, after a while the whole page content disappears. I already tried to debug by deactivating everything else but the issue remains. Can someone please help?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Matt (a11n)

    (@matthunter33)

    10 months, 3 weeks ago

    Hi @layil

    I just installed the jetpack plugin to a new site and after activating it, if I click on the setup button, nothing happens. I managed – not sure how – to connect the website but if I go to jetpack settings, after a while the whole page content disappears. I already tried to debug by deactivating everything else but the issue remains. Can someone please help?

    I’d like to run some more tests with you on your site to try to figure out what’s happening.

    Could you contact us via this contact form and mention this thread?

    Thread Starter layil

    (@layil)

    10 months, 3 weeks ago

    Hi Matt, thank you, it is this plugin https://wordpress.org/plugins/gs-pinterest-portfolio/ which conflicts with jetpack. When I need to change jetpack settings, I deactivate it. Let me know if you still need me to contact you via the form.

    nkoltys

    (@nkoltys)

    10 months, 3 weeks ago

    am having the same issue (Settings not visible). How did you find the conflict?

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    10 months, 1 week ago

    Hey @nkoltys,

    Could you please start your own thread, as per the Forum Welcome?
    https://wordpress.org/support/plugin/jetpack#new-post
     
    Thank you!

    Plugin Support Joseph B. (a11n)

    (@tamirat22)

    10 months ago

    Hello @layil

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter layil

    (@layil)

    10 months ago

    Hi @tamirat22

    the issue is still there: there is a conflict with that plugin but I have no time right now to follow this through. I just disable the plugin when I need to access jetpack settings.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    9 months, 3 weeks ago

    Hi @layil

    OK, thanks for the update. We’re going to mark this thread as resolved for now.

Viewing 7 replies - 1 through 7 (of 7 total)
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