Can't send via SMTP

  • Resolved goshenw

    (@goshenw)


    10 years, 2 months ago

    I’ve followed as many setup instructions as I can find, but am getting an error on form submission:

    SMTP -> ERROR: Failed to connect to server: Permission denied (13)
    The following From address failed: [info@domain] : Called Mail() without being connected Mailer Error Mail: The following From address failed: [info@domain] : Called Mail() without being connected.

    The form is located at: http://geelongkites.com.au/contact/

    In the settings, I have:
    – Authenication: selected
    – Host: mbox.freehostia.com
    – Username: info@domain
    – Password: *******
    – Port: 25
    – Security (required): tls

    NB, The server does require authentication, and the “Security” has been tried as “none” “ssl”… “tls” was selected by my hosts help team – but they were unable to resolve the problem. They did confirm that the SMTP mail script is working on the server (see page: http://geelongkites.com.au/testmail.php).

    Any ideas?

    https://wordpress.org/plugins/contact-form-manager/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter goshenw

    (@goshenw)

    10 years, 2 months ago

    I used another plugin (WP-Mail-SMTP) to troubleshoot; configure mail to send via php() instead of smtp. Since this worked, it appears I no longer need to get smtp working… still have no idea why I couldn’t get it to work – so feel free to comment if you see something obvious; otherwise I’ll mark as resolved.

    Thanks.

    Plugin Author f1logic

    (@f1logic)

    10 years, 2 months ago

    did you try security as notls

    Thread Starter goshenw

    (@goshenw)

    10 years, 2 months ago

    wow, that worked… and I checked with the WPMail plugin deactivated too. I’m sure I tried “notls” at some point, but probably with another option wrong at that time, or the host changed something after my support requests. Even my host’s detailed instructions provides next to no information on these exact security settings, which is strange given that if you don’t have them right, it won’t work.

    One final question though – now that it’s working, which one is better / more simple / preferable? php() mail, or SMTP?

    Plugin Author f1logic

    (@f1logic)

    10 years, 2 months ago

    smtp ensures lesser spam score. so it is preferred to php mail()

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Can't send via SMTP’ is closed to new replies.