Can’t send messages with Wise Chat Pro

Hello there,

I’m experiencing some issues with the wise chat installation. Can’t send any messages. All plugins are deactivated, just the multisite option is enabled. We are developing under WP Boostrap Starter theme, our own child theme.

Thanks for your interest.

Console error:

[ DEBUG MODE error log ]
[18/4/2021 20:3:10] [wisechat.engines.AjaxEngine] [onMessageSentError] [responseText] <br /> <b>Fatal error</b>: Uncaught Error: Class 'DOMDocument' not found in /var/www/html/wp-content/plugins/wise-chat-pro/src/services/WiseChatMessagesService.php:677 Stack trace: #0 /var/www/html/wp-content/plugins/wise-chat-pro/src/services/WiseChatMessagesService.php(198): WiseChatMessagesService->getUserAvatar(Object(WiseChatUser)) #1 /var/www/html/wp-content/plugins/wise-chat-pro/src/endpoints/WiseChatEndpoints.php(299): WiseChatMessagesService->addMessage(Object(WiseChatUser), Object(WiseChatChannel), 'hello', Array, false, NULL, NULL) #2 /var/www/html/wp-content/plugins/wise-chat-pro/wise-chat-core.php(144): WiseChatEndpoints->messageEndpoint() #3 /var/www/html/wp-includes/class-wp-hook.php(292): wise_chat_endpoint_message('') #4 /var/www/html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters('', Array) #5 /var/www/html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #6 /var/www/html/wp-admin/admin-ajax.php(187): do_action('wp_ajax_wise_ch...') #7 {main} thrown in <b>/var/www/html/wp-content/plugins/wise-chat-pro/src/services/WiseChatMessagesService.php</b> on line <b>677</b><br /> <p>There has been a critical error on this website.</p><p><a href="https://wordpress.org/support/article/faq-troubleshooting/">Learn more about troubleshooting WordPress.</a></p>
[18/4/2021 20:3:10] [wisechat.engines.AjaxEngine] [onMessageSentError] [errorThrown] Internal Server Error
[18/4/2021 20:3:10] [wisechat.engines.AjaxEngine] [onMessageSentError] [exception] SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

• This topic was modified 3 years ago by Hugo_mv.